Ankit Kharkwal is seeking a position as an IT support and service engineer where he can continue developing new skills. He has over one year of experience as a technical support engineer and currently works for NetConnect Pvt Ltd. He has strong skills in troubleshooting IT issues, configuring systems, and providing support to clients. Ankit has a Master's degree in Computer Application and is proficient in technologies like Windows, Linux, databases, scripting languages, and helpdesk tools.

1. Ankit Kharkwal
H-16, Pocket B2, Mayur Vihar, Phase 3, New Delhi, 110096.
EMAIL: ankitkharkwal@gmail.com, Phone No. +91 9650385093.
Objective
Seeking a challenging place as an IT support and service engineer in an innovative organization,
where my ability can valuable and I may continue to develop new skills and keep abreast of latest
technologies.
Summary
 More than one year of Experience as 'Technical Support Engineer'.
 Currently working with NetConnect Pvt Ltd since Dec’14.
 An analytical mind with the ability to think hedging and logically.
 Ability to work accurately and pay attention to details.
 A self-motivated team player with good communication, analytical, relationship management
also problem solving skills.
 Good knowledge of IT Infrastructure Library V 3.
Educational Qualification
 M.C.A. (Master of Computer Application) from the Gautam Buddha Technical University,
Lucknow with 66.93% in 2012.
 B. Sc. (Bachelor of Science) from the Kumaun University, Nainital with 52.74% in 2009.
Computer Skill
Operating Systems : Windows XP, Windows 7, Windows 8, Ubuntu 12.04.
Helpdesk Tool : Sage CRM V 7, Manage Engine Service Desk Plus.
AntiVirus : Trend Micro, Symantec, McAfee.
Languages : C, C++, JAVA.
Scripting : HTML, CSS, Java Script.
RDBMS : My SQL.
Remote Application : VNC, Team Viewer, Ammy Admin, Microsoft Lync.
Work Experience
December 2014 – till Date with NetConnect Pvt Ltd(Client: HP/Liberty Videocon Gen Ins).
December 2013 – November 2014 with PCS Technology Limited.
Company Profile
Net Connect was founded by Anil Bist, an IIM Ahmedabad Alumnus and has been the key mentor
towards its exponential growth since its incorporation. With its headquarters in Bangalore, Net
Connect established various delivery Centre across the regions starting with New Delhi in the
year 1998.
The job involves following tasks:
 Technical support for PAN India employee of Liberty Videocon General Insurance.
 Extensively worked in a team environment, responded to incoming calls from clients at all
Levels.
 Instrumental in solving IT related inquiries, either over the phone or in person, in a time
Sensitive way according to SLA of the company.
 Troubleshooting of desktop & laptop technical issues that included problem related to
Operating system and applications.
 Solving problems of keyboards, mouse, printers and network over the phone or in the client
Side.
 Configuring, carrying out software’s & settings on workstations.

2.  Troubleshooting of anti-virus related issues.
 Configuring & troubleshooting of Microsoft outlook.
 Troubleshooting of desktop and printer issues.
Projects
 Project Name: PAN India Desktop Support Engineer L1
Client Name: HP/Liberty Videocon General Insurance
Job Role: Desktop and Network Support(December 2014 – Till Date)
 Project Name: IT Support and Services.
Client Name: Tata Motors Ltd (TML).
Job Role: Asset Management and Desktop Support (December 2013 – January 2014).
 Project Name: CTS.
Client Name: NCR Co.
Job Role: Team Leader (February 2014 – July 2014).
 Project Name: IT Support and Services.
Client Name: DCB Bank.
Job Role: Site Engineer (August 2014 – November 2014).
Personal Details
Date of Birth : 28-06-1989.
Sex : Male.
Marital Status : Single.
Nationality : Indian.
Languages Known : English, Hindi.
Hobbies : Poetry Writing, Music, Playing Chess and Cricket.
Date:
Place: New Delhi. (ANKIT KHARKWAL)