Fahim Baig is seeking a job that provides growth, excellence and satisfaction. He has a B.Com degree and several IT certifications including CCNP, MCSE, CCNA and A+. His skills include Windows, Exchange, networking, routing, switching and monitoring tools like PRTG and SolarWinds. Currently he works as a Technical Support Professional for SAP providing level 2 support. Previously he was an Assistant Network Engineer monitoring networks and troubleshooting issues.

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Fahim Baig
● A/101, Asmita Garden II, Poonam Sagar Complex, Mira Road (East), Thane 401107
● Ph. No: 9172325462 ● Email Id: fahimbaig91@gmail.com
Objective
To succeed in an environment of growth and excellence and earn a job which provides me job
satisfaction and self-development and help me achieve personal as well as organization goals.
Qualification & Certifications
Academic/Technical:
- B.Com from Mumbai University in the year 2013.
- H.S.C from Maharashtra Board in the year 2010.
- S.S.C from Maharashtra Board in the year 2008.
- Completed CCNP course.
Certifications:
- VMWARE Certified 11592780-AD5A-5BB67E8A27D.
- Microsoft Certified Solutions Expert. MCSE (10601702)
- CCNA R&S Certified (CSCO12194556).
- Certified Information Security Expert (30683).
- A+ certificate from Comptia.
- MSCIT
Skills and Computer Proficiency
Operating System : Windows Server 2008 R2, Server 2012, Cisco IOS.
Microsoft : Active Directory, DNS, DHCP, IIS, WDS, NAP, RDS.
Software : Exchange 2013/2010, Security Tools and MS Office All versions.
Networking : Routing, Switching, Troubleshooting and Monitoring.
Routing : EIGRP, OSPF, Redistribution, NAT, and DHCP.
Switching : VLAN’S, Inter vlan routing, VTP, Ether channel, HSRP, VRRP, GLBP,
Private Vlan, Port Security.
Monitoring : Hands on experience with Tools like PRTG, WINBOX, and
SOLARWINDS, CSG Assure, Device Any Where, Q-TOOL,
C-TOOL ( Internal tools used by SAP) etc.

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Professional Experience
I. Convergys India Pvt. Ltd.
Designation: Technical Support Professional II
Client: SAP Mobile Services. [SDSA – Priority Support]
Duration: July, 2014 till date
Job Responsibilities:
 Work as a Level-2 Tech Support engineer and investigate the issues escalated by Ticket
Analyst (Level- 1 Support) and also work as Backup Escalation Engineer and provide support
to the client.
 Work on issues raised by the Customer, End User, Operator or Internal Department
depending on the severity varies from 1 to 4.
 Creating new accounts when Campaign details are not available.
 Accessing Database from HTTP/SMPP/UCP Unix servers and checking logs of failed
messages.
 Working with NOC, Prod Ops, Route Ops and Ticket Analyst.
 Investigating routes by using tools like CSG Assure and Device Any Where for USA and
Canada.
 Changing Routes of MT messages if required for smooth delivery.
 Providing resolution of technical issues as appropriate.
 Using SAP CRM is added advantage.
II. Tulip Telecom ltd.
Designation: Assistant Network Engineer [SOC]
Duration: From Jul’13 Nov 13
Job Responsibilities:
 Monitoring Networks of Managed Clients.
 Investigating the cause of issue.
 Finding the faulty node.
 Helping the Field Engineer to solve the issue.
 First level troubleshooting with client.
 Maintaining records of fault tickets for future reference.
Personal Details
Date of Birth : 30th
September, 1991
Language Proficiency : English, Hindi, Urdu.
Marital Status : Single
Hobbies/Interests : Visiting New Places, Making Friends and Learning new things.
Fahim Baig