Business process reengineering involves fundamentally rethinking and radically redesigning business processes to achieve dramatic improvements in key performance metrics like cost, quality, and speed. The reengineering process involves stating the need for change, identifying the process to reengineer, evaluating enablers, understanding the current process, creating a new design, and implementing the reengineered process. Guiding principles for reengineering include organizing around outcomes not tasks, having process users perform the work, merging information work into real work, treating dispersed resources as centralized, linking parallel activities, decentralizing decisions, and capturing information at the source.
2. Reengineering
• The fundamental rethinking and radical design
of business processes to achieve dramatic
improvements in critical contemporary
measures of performance such as cost,
quality, service and speed
3. Reengineering Process
1. state a case of action
2. Identify the process for reengineering
3. Evaluate enablers for reengineering
4. Understand the current process
5. Create a new process design
6. Implement the reengineered process
4. Principles of Reengineering
1. Organise around outcomes, Not tasks
2. Have those who use the output of the process perform
the process
3. Merge information processing work into the real work
that produces the information
4. Treat geographically dispersed resources as though they
work centralized
5. Link parallel activities instead of integrating their results
6. Put the decision point where the work is performed and
build control into the process
7. Capture information once at the source
