Kimberly Moore: Outside Sales Representative

1. KIMBERLY A. MOORE
Outside Sales Representative
Sharing talents in customer service, sales, and optometry
Accomplished solutions provider who balances a focus on unsurpassed customer service with
operational talents to maintain inventory and manage teams. Deliver results through a
consultative sales approach that enables development of long-term relations. Strategic leader
who empowers employees and has successfully directed turnarounds in morale and revenue.
Consultative Sales • Customer Service • Retail Management
Turnarounds • Operational Management • Inventory • Team Leadership
Skills & Accomplishments
Sales Results
Focus on providing solutions to customers via consultative sales and explaining what is
available and how those options can help them to achieve their goals. Ask questions and apply
active listening to identify needs and then tailor next steps.
Selected Accomplishments
• Increased sales 12% at end of first year and 19.95% in second year for Scottsdale
Costco location by increasing morale and focusing team on delivering results.
• Realized 16% sales growth in FY12 by participating in road shows and maintaining
inventory of products that speak to Costco members’ needs.
• Reduced physical on-hand inventory 135% in one year by educating employees on how
inventory was tied to various other tasks and keeping accurate track of shrink.
Optical / Customer Service
Licensed optician with 16 years of experience in both retail settings and optometrists’ offices,
partnering with doctors to provide excellent customer service. Support patients with outside
prescriptions as well; currently 70% of Costco clients come from offsite doctors.
Selected Accomplishments
• Delivered glasses for patients’ fast-approaching vacation quickly by leveraging lab
connections to request rush delivery.
• Maintain high level of customer service by keeping most popular contact lens
prescriptions in stock, offering discounts on frames and lenses on case-by-case basis.
… Continued …

2. Kimberly Moore
Management & Leadership
Oversee team of up to eight opticians, ensuring a professional setting with fully trained members
in appropriate roles. Empower employees to make ad hoc choices when fulfilling customers’
needs, and provide leadership via bi-monthly staff meetings and ongoing motivational activities.
Selected Accomplishments
• Encouraged two employees to secure state licensure as opticians by training and
educating them as well as offering coaching along the way.
• Mentored two opticians into management roles in other Costco warehouses.
• Transformed and improved employee morale at Scottsdale location within six months of
assuming leadership role.
Professional Experience
COSTCO OPTICAL, Phoenix Metro, AZ 1998 to 2006, 2009 to Present
Optical Sales Manager, Scottsdale, AZ (April 2009 to Present)
Optical Sales Manager, Tempe, AZ (2005 to 2006)
Optical Sales Manager, Phoenix, AZ (2003 to 2005)
Licensed Optician, Mesa, AZ (1998 to 2003)
Additional Experience
RIVIERA OPTICARE, Dispensing Optician, Mesa, AZ
DR. ALAN MONT, Ophthalmic Technician / Office Manager, Santa Monica, CA
Education, Training, & Certifications
Flight Attendant Training, Horizon Air Flight, Portland International Airport, Portland, OR
Travel Certificate, Emmett Travel School, Portland, OR
Coursework, Physical Fitness, Portland State University, Portland, OR
First Aid Certification
Certified, National Contact Lens Examiners (NCLE)
Certified, The American Board of Opticianry (ABO)
Licensed Optician, Arizona State