Value Added Service (Restaurants)

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Value Added Service (Restaurants)

  1. 1. Value Added Service in the Restaurants
  2. 2. What is Value addition? It is giving our guest more value for the money he is spending in the restaurant. In short it is going beyond the expected customer service….
  3. 3. There are two types of Services <ul><li>Core Services </li></ul><ul><li>Value Added Services </li></ul>
  4. 4. Core Services <ul><li>Core services are the basic things that customers (internal or external) want from products they purchase (quality, on time delivery, price (cost), etc.) </li></ul><ul><ul><li>Somewhat easier to emulate or copy </li></ul></ul>
  5. 5. Operations Management Flexibility Quality Speed Price (or cost Reduction) Performance Objectives
  6. 6. Value Added Services <ul><li>Value-added services differentiate the organization from competitors and build relationships that bind customers to the firm in a positive way (sales and field support, problem solving, etc.) </li></ul><ul><li>Significantly more difficult to copy and implement </li></ul>
  7. 7. Value Added Services Value-Added Service Categories Operations Management Information Problem Solving After sales Services
  8. 8. Going out of your way while serving guests!
  9. 9. It is also known as Service Enhancement. i.e adding a little extra to the normal service
  10. 10. Value added service <ul><li>Anticipate guest’s needs </li></ul><ul><li>Win the respect and loyalty of the guests by taking personal responsibility of their problems. </li></ul><ul><li>Add value to the commodity at every step </li></ul><ul><li>Delivery of the promise </li></ul>
  11. 11. Steps in Value added service <ul><li>Listening actively </li></ul><ul><li>Confirm understanding </li></ul><ul><li>Foresee needs </li></ul><ul><li>Look for opportunities </li></ul><ul><li>Take action </li></ul>
  12. 12. Remember! People gladly pay extra for exceptional service
  13. 13. Benefits <ul><li>Us </li></ul><ul><li>Guest satisfaction </li></ul><ul><li>Increase in the tips </li></ul><ul><li>Regular Guests </li></ul><ul><li>Increase in average check </li></ul><ul><li>Guest </li></ul><ul><li>Support </li></ul><ul><li>More value for money </li></ul><ul><li>Good experience </li></ul><ul><li>Feeling of being important </li></ul>

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