Value added services provide guests with more value than expected customer service and differentiate a business from its competitors. There are two types of services - core services which customers expect like quality and price, and value added services which are more difficult to copy like problem solving and after sales support. Value added services can include anticipating guest needs, taking personal responsibility for their problems, and adding value at every step to win guest loyalty and respect.

1. Value Added Service in the Restaurants

2. What is Value addition? It is giving our guest more value for the money he is spending in the restaurant. In short it is going beyond the expected customer service….

3. There are two types of Services Core Services Value Added Services

4. Core Services Core services are the basic things that customers (internal or external) want from products they purchase (quality, on time delivery, price (cost), etc.) Somewhat easier to emulate or copy

5. Operations Management Flexibility Quality Speed Price (or cost Reduction) Performance Objectives

6. Value Added Services Value-added services differentiate the organization from competitors and build relationships that bind customers to the firm in a positive way (sales and field support, problem solving, etc.) Significantly more difficult to copy and implement

7. Value Added Services Value-Added Service Categories Operations Management Information Problem Solving After sales Services

8. Going out of your way while serving guests!

9. It is also known as Service Enhancement. i.e adding a little extra to the normal service

10. Value added service Anticipate guest’s needs Win the respect and loyalty of the guests by taking personal responsibility of their problems. Add value to the commodity at every step Delivery of the promise

11. Steps in Value added service Listening actively Confirm understanding Foresee needs Look for opportunities Take action

12. Remember! People gladly pay extra for exceptional service

13. Benefits Us Guest satisfaction Increase in the tips Regular Guests Increase in average check Guest Support More value for money Good experience Feeling of being important