Grievance management B.Ed. Educational Management University of Mumbai

1. Asst. Prof. Ketan Kamble
Dnyan Ganga Education Trust’s College of Education (B.Ed.), Thane
GRIEVANCE MANAGEMENT BY ASST.PROF. KETAN KAMBLE 1

2.  Dissatisfaction is a state or feeling of discontent which is unexpressed or
expressed.
 A dissatisfaction which is orally made known by one employee to another is
known as complaint.
 A complaint becomes a grievance when this dissatisfaction mostly related
with work is brought to the notice of the management.
GRIEVANCE MANAGEMENT BY ASST. PROF. KETAN KAMBLE
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3.  Grievance is formal complaint which demonstrates any kind of dissatisfaction in
arising out of the factors which are related to his job.
 Dale Yoder – “Grievance is a written complaint filed by an employee and claiming
unfair treatment”.
 Keith Davis – “Any real or imagined feeling of personal injustice which an employee
has concerning his employment relationship is termed as grievance”.
 The international Labour Organization defines grievance as a complaint of one or
more workers in respect of wage payments, overtime, leave, transfer, promotion,
seniority, job assignment and discharges constitutes grievances.
 Beach – “A grievance is any dissatisfaction or feeling of injustice having connection
with one’s employment situation which is brought to the attention of management”.
GRIEVANCE MANAGEMENT BY ASST.P ROF. KETAN KAMBLE 3

4. GRIEVANCE MANAGEMENT BY ASST.PROF. KETAN KAMBLE 4
A word which covers dissatisfaction
Stated by an employee
Written form or verbal form
May be valid and legitimate, untrue or completely false or ridiculous
May arise out of something connected with organization or work
If employee feels injustice is done to him/her

5. GRIEVANCE MANAGEMENT BY ASST. PROF. KETAN KAMBLE
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Needs of
Grievance
Management
Employee air their
grievance
Speedy resolution to
the problem
Informs the employee of
their right to take the
grievance
Clarifies the nature of
the grievance
Investigate reasons
for dissatisfaction
Encourages employees to
raise concerns
To take appropriate
actions
Prevents minor
disagreements developing
into serious disputes
Outlet for employee
frustrations
Saves employer’s time and
money as solutions are
found for workplace
problems
To build and organizational
climate based on openness
and trust

6. GRIEVANCE MANAGEMENT BY ASST.PROF. KETAN KAMBLE
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Acknowledgement : Bhupendra Shrike (Typewriting)