Personnel Management/Human Resource Management in government and private schools in the Philippines require a win-win approach to conflict. One way of dealing with it is to know the process of handling complaints and grievances of the employees.

1. GRIEVANCES
by Carlo O. Casumpong
MAEM 604 – PERSONNEL MANAGEMENT
COMPLAINTS
&
Revised Administrative Code of 1987

2.  It is an employee’s expressed (written or spoken)
feelings of dissatisfaction with some aspect of
his working conditions, relationships or status
which are outside of his control.
 This does not include those involving disciplinary
actions which are governed by separate rules.
COMPLAINTS

3.  It refers to a complaint in writing
which is, in the first instance and
in employee’s opinion, has been
ignored, overridden or dropped
without due consideration.
GRIEVANCES

4. GRIEVANCE
PROCEDURE

5. ͏ The grievance procedure could be
established by both management
and employees.

6. The method of reviewing and
processing the grievance for
expeditious and satisfactory settlement
shall be prescribed by the agency,
DOLE, in our context.
D. PROCESSING THE GRIEVANCE

7. ORAL DISCUSSION
› Employee discusses problem with
the immediate supervisor.
› The immediate supervisor then
orally responds within three days.
› The matters on the contract that
both the employer and the
employee have signed shall be
considered.
Step 1

8. › Employee submits written
grievance to the immediate
supervisor and the heads of other
departments.
› The management puts the
response into writing and shall
inform the employee within five
days.
Step 2
FORMAL
SUBMISSION OF
GRIEVANCE

9. Formal Submission of
Grievance to a Committee
› Employee submits grievance to top
line management and through a
grievance committee.
Step 3

10. Submission of
Grievance to Higher
Authority
› Employee, if not satisfied, shall
decide whether to appeal the
unresolved grievance to the Merit
System Protection Board or
Public Sector Labor
Management Council through
the Office for Personnel Relation
for arbitration, as the case may be.
Step 4

11. GRIEVANCE
COMMITTEE
Authorized Personnel to Assign

12. E. CPOSITION
Who will define the committee?
› Employees
› Recognized Negotiating
Unit
› Manager/Employer

13. Each agency shall have standardized forms
for submitting grievances and indicating
decisions which will be provide the
following information:
1. Name of Complainant
2. Position Title
3. Designation (if needed)
4. Present section of Assignment
5. Immediate Supervisor
D. FORM

14. 6. Present Department or unit of
Assignment
7. Higher Supervisor
8. Nature of grievance(in brief)
9. Settlement desired
10. Signature of association official/
representative
11. Date of filing from one of the
lowest level in the agency
(Sec. 6, Rule XII of the Rules Implementing Book V of EO # 292)

15. GRIEVANCE
COMMITTEE
Members

16. a. For complaint/ grievances
existing between and among
individual employee and
supervisor/management:
1. one member of top management or a
representative
2. one higher supervisor except the one
being complained of one member of the rank
and file.
(Sec.11 Rule XII of the Omnibus Rules Implementing
Book V of EO # 292; Revised Administrative Code of
1987)

17. b. For the complaint/grievance
existing between the
management and
recognized/bargaining unit:
1. one member of top management or a
representative to act as chairman
2. one higher supervisor
3. one member of the association

18. END