1. 2526 Eastway Dr, Charlotte, NC 28205 980 777 9424Joshuapulley13@gmail.com
Joshua Pulley
Professional Profile
Stress tolerant professional with 7 years of experience in the customer service industry.
Works well in challenging and fast paced environments. Has a proven track record of
carefully recording and following-up on customer orders, including the tracking of orders,
along with ensuring complete customer satisfaction.
Professional Accomplishments
Customer Service - Representative
 Maintain a healthy averaged handle time
 Assist with warm transfers
 Held responsible for first call resolution
 Assist customers in all concerns
 Handled high volume of inbound calls
 Assist in billing and claims
Customerservices-Retail
 Computed sales prices, total purchases and receive and process cashor credit payment.
 Greeted customers and ascertain what each customer wants or needs.
 Performed stock inventory and requested new stock.
 Maintained knowledge of current sales and promotions, policies regarding payment and
exchanges, and security practices.
 Opened and closed cash registers, performing tasks such as counting money, separating
charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
 Placed special orders or call other stores to find desired items.
 Prepared sales slips or sales contracts.
 Recommended, selected, and helped locate or obtain merchandise based oncustomer
needs.
De flash

2. Customer Service – Food Service
 Clean food preparation areas, cooking surfaces, and utensils.
 Cook and package batches of food which are prepared to order or kept warm until sold.
 Cook the exact number of items ordered byeachcustomer, working on several different
orders simultaneously.
 Maintain sanitation, health, and safety standards in work areas.
 Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
 Prepare and serve beverages such as coffee and fountain drinks.
 Prepare specialty foods following specific methods that usually require short preparation
time.
 Read food order slips or receive verbal instructions as to food required by patron, and
prepare and cook food according to instructions.
 Serve orders to customers at windows, counters, or tables.
 Take food and drink orders and receive payment from customers.
 Wash, cut, and prepare foods designated for cooking.
Employment History
 2014-2015
 2013-2014
 2013- 2014
Representative
Press operator
Crew Member
Independent Blue Cross
Core molding, charlotte , NC
Burger King, Charlotte , NC
 2012-2013 Sales Associate Van Heusen, Charlotte, NC
 2012-2013 Key Holder Game Stop, Brooklyn, NY
 2010-2012 Shift Leader Petland Discounts, Brooklyn,
NY
Education
 2009-2011 Human Services Touro College
Manhattan, NY
 2009 High School Diploma Alpha High School
Brooklyn, NY
References
References are available on request.