Resume - Jill D Jahn

1. JILL D. JAHN, MBA
13412 Holland Road, Dickinson, TX 77539 jilljahn@earthlink.net / http://www.linkedin.com/in/jilljahn 281.216.8693
“True leaders are not those who strive to be first but those who are first to strive and who give their all for the success of the team.”
Mission and Value A strategic business partner dedicated to adding value by effectively leading program / project management
Statement: activities and internal and external communications, including product delivery and associated administrative
responsibilities to all levels within the organization, in order to promote organizational performance and strategic
success for stockholders / owners, customers, and employees.
CORE COMPETENCIES
• Project Management • Process Workflow Documentation • Strategic Communications • Team Building
• Policy Development / Best • Vulnerability Assessments / Risk • Business Impact & Trend • Benchmarking & Continuous
Practices / Requirements Management Analysis Process Improvement
• Executive Management • IT Security / Compliance / • Survey Development • Employee Training
Reporting Governance • Strategic Planning • Administrative Services
EDUCATION
University of Houston-Clear Lake Masters, Business Administration, 2005
PROFESSIONAL EXPERIENCE
Total Safety, US, Inc, Houston, TX 2011 – Present
Global premier provider of integrated safety services and solutions for hazardous environments
ASSOCIATE MANAGER, SPECIAL OPERATIONS
Develop, improve, and implement process improvement initiatives, including associated training requirements based upon company need
• Develop process improvement initiatives (via applicable software tools)
 Develop business process workflows (MS Visio) and associated technical and non-technical documentation (screen shots,
manuals, guides, work instructions)
 Review documentation, analyze, and provide recommendations for streamlining / process workflow improvement(s)
 Prepare and deliver training materials for associated process workflows to various levels of personnel
 Install / Implement company-wide GPS program utilizing project lifecycle management methodology
 Effectively communicate project status to team members / management
• Preparation of reports and associated metrics
 Assemble GPS reporting and associated metrics
 Gather and present materials / data for monthly scorecard metrics reporting to Executive Management
• Develop / Conduct company-wide training (via verbal, face-to-face, and WebEx application)
 Customer Service & Employee Coaching Techniques
 GPS program
 Turnaround Project Manager Academy
 Rental Assets from A to Z
• Prepare weekly employee communications on behalf of the CEO (ghost writing)
• Provide administrative services as required
Futron Corporation, NASA Johnson Space Center, Houston, TX 2006 - 2011
Company specializing in market intelligence, risk management, and strategic communications services
PROGRAM MANAGER / SENIOR COMMUNICATIONS ANALYST
Provide technical, decision, and communications support efforts to the Space Shuttle Program (SSP) offices
• Concentrate and contribute to the documentation / implementation of strategic communications plan for the transition environment from a
legacy program to a developing program
 Assessment of environment and operational climate
 Formulating strategies and tactics
 Delivering key messages via a variety of media and venues
 Measuring effectiveness of strategy and messages
• Focus communications efforts on the content / design of Rendezvous (online magazine designed to educate / inform the workforce)
 Gather content by conducting focus and brainstorming sessions
 Conduct web-based testing prior to go-live / implementation; suggest improvements for bug fixes
 Provide editorial content for Transition section of SSP News (quarterly workforce publication)

2. • Provide practical solutions relating to delivery of requirements / work instructions set by customers; consult customers on best practices
• Develop / recommend efficient processes and procedures; document lessons learned
• Maintain contract notebook / project documentation
JILL D. JAHN, MBA
• Provide meeting support to NASA customers
 Chart preparation; materials presentation
 Administrative efforts / meeting facilitation (IT functions requirements, logistics coordination, agenda preparation, distribution
list, action logs, post applicable documents on associated website, etc.) / meeting minutes – executive and detailed formats
• Provide content / layout materials to the JSC Transition Update newsletter (one-page quarterly publication)
 Provide newsletter inputs for the Administrator’s message; coordinate with programs for newsletter inputs
• Package communications metrics on behalf of customers
 Quad chart package – outline accomplishments, cost / schedule, technical, risks, issues, and forward work
 Monthly website hits / metrics analysis; monthly / quarterly reporting schedules
• Benchmarking reports, management, and planning documents
• Provide audit / recommendations on company-wide policies, procedures, and streamlining of processes; development of company
processes template
• Received 2007 Futron Peer Award (highest company award); Participate in Business Development efforts and Futron Social Committee
The University of Texas Medical Branch, Galveston, TX 1994 – 2006
Leading academic healthcare environment
SENIOR BUSINESS SYSTEMS ANALYST (2001 – 2006)
Led daily operations, project management, asset management activities; provided esteemed customer service
• Interim Manager responsibilities (2004 – 2006)
 Development / implementation of strategic departmental business plan
 Liaison for departmental communications related to Information Technology efforts
 Managed budget of $1.9M, maintenance contracts budget of $500K, and resources of 12 personnel, including cost savings /
cost recovery initiatives
• Managed IT and associated projects from inception to completion
 Exercised project risk management processes; project / system lifecycle management; executed change control procedures
 Presented / conducted information sessions for technical and non-technical users related to core network upgrade project
• Collaborated with various levels of management through all phases of audit reviews
• Incident report submission to Department of Information Resources
• Established relationships with internal and external customers
• Campus-wide communications efforts for IT-related activities (computer virus, network upgrades, etc.)
• Submitted incident reports related to customer issues
TRAINING SPECIALIST II (2001 – 2001)
Led training activities for IT-related projects
• Provided effective instruction and coordinated training programs
 IT-related compliance regulations / guidelines for new employees via stand-and-deliver method
 Telephone, voice mail, automated call distribution, remote access, and mandated online training modules
• Online training course materials development (Learning Management System)
• Conducted research on various media to determine benchmarking standards
ADMINISTRATIVE ASSOCIATE (1994 – 2001)
Provided administrative support for Departmental Director
• Maintained calendar, prepared financial reports, participated in annual personnel budget activities / reconciliation, composed
correspondence, monitored / processed biweekly timesheets
Law Offices of James Schweitzer, Galveston, TX 1992 - 1994
Law office specializing in plaintiff-related litigation
McLeod, Alexander, Powel & Apffel, LLP, Galveston, TX 1990 - 1992
Law office specializing in defense-related litigation
LEGAL SECRETARY
Provided clerical duties for plaintiff- and defense-related litigation firms
• Processed claims, transcribed depositions, maintained files, scheduled appointments, prepared correspondence, telephone support

3. AFFILIATIONS
• National Management Association (JSC Chapter) • Phi Kappa Phi and Phi Theta Kappa Honor Societies
• American Marketing Association (AMA) • Alumni, University of Houston-Clear Lake