This webinar discusses the project management office (PMO) as a business solution. It provides an overview of the PMO's roles in providing oversight, control and support of projects. The webinar describes common PMO functions including practice management, infrastructure management, resource integration, technical support, and business alignment. It also discusses stages of PMO development and considerations for PMO implementation.

1. Webinar: The Project Management Office: A Business Solution November 5, 2007 11:00 am – 12:30 pm Please note: The audio portion of this webinar is only accessible through the telephone dial-in number that you received in your registration confirmation email.

2. Gerard M. Hill Principal Hill Consulting Group [email_address] Michael Milutis Director of Marketing Computer Aid, Inc. (CAI) [email_address]

3. About Hill Consulting Group Gerard M. Hill is Principal of the Hill Consulting Group and author of The Complete Project Management Office Handbook , 2 nd Edition (752pp, August 2007, Auerbach Publications). The Hill Consulting Group delivers strategic solutions to help clients achieve business results in the project management environment. It captures and builds on the extensive consulting backgrounds of its Principal and other affiliated professionals, using tried and tested technical concepts that have been applied to client engagements throughout the world in commercial and government venues, and spanning work from small businesses to Fortune 100 companies. The Hill Consulting Group helps client organizations to gain and sustain a competitive edge through development and implementation of total-practice project management, to include complete and comprehensive coverage in the following practice areas: Project Management Methodologies Project Management Office (PMO) Project Portfolio Management Project Planning and Facilitation Project Management Organizational Assessments Examine the new matrix-based ProjectPRISM™ Methodology at www.HillConsultingGroup.com

4. CAI is a global IT outsourcing firm currently managing active engagements with over 100 Fortune 1,000 companies and government agencies around the world. CAI is a leader in IT Best Practices for legacy support and new development application management. CAI’s focus is directed toward practical implementations that track and measure the right activities in software activity management CAI consistently promises and delivers double digit productivity in its outsourcing and consulting engagements. CAI makes all of this possible through the use of: Standard processes Management by metrics SLA compliance management Detailed cost, resource, and time tracking Capacity management Standard estimation A unique, metrics based methodology along with a proprietary, real time data repository and management system (TRACER®). About Computer Aid, Inc. (CAI)

5. The Project Management Office: A Business Solution

6. Project A temporary endeavor undertaken to create a unique product, service, or result. * Program A group of related projects managed in a coordinated way to obtain benefits and control not available from managing them individually. * Portfolio A collection of projects or programs and other work that are grouped together to facilitate effective management of that work to meet strategic business objectives. * * Definitions are from the Project Management Institute’s A Guide to the Project Management Body of Knowledge (PMBOK®); PMBOK® is a registered trademark of the Project Management Institute. Work Efforts in the Project Management Environment

7. The Project Management Environment Copyright © Hill Consulting Group, 2007 INTERNAL EXTERNAL PMO Project Environment Business Environment PROJECT TEAM (Technical Staff) PMO Support Staff PROJECT MANAGER PROJECT EXECUTIVE Project Sponsor CUSTOMER BUSINESS UNITS VENDORS, SUPPLIERS & CONTRACTORS REGULATORY & GOVERNMENT AGENCIES EXECUTIVE CONTROL BOARDS TECHNICAL STEERING COMMITTEES Business Managers & Support Staff Technical Managers & Support Staff Customer Business Managers & Staff Customer Project Managers & Teams

8. Centralize project oversight, control, and support Reduce project disarray and promote greater project success Improve project and business integration Collaborate project management across technical and business disciplines Access and apply project management expertise Achieve strategic business objectives Reasons for Establishing A PMO Copyright © Hill Consulting Group, 2007

9. Oversight Knowing and reporting what’s going on in order to facilitate collaborative project and business decisions Control Intervening to ensure: Established standards and preferred practices are followed Problems are identified and corrective actions are taken Project and business objectives are achieved Support Helping project managers and their teams to succeed in achieving project fulfillment and project management objectives Roles of the Project Management Office Copyright © Hill Consulting Group, 2007

10. The PMO Competency Continuum Copyright © Hill Consulting Group, 2007 STRATEGIC ALIGNMENT BUSINESS INTEGRATION PROCESS SUPPORT PROCESS CONTROL PROJECT OVERSIGHT Stage 3 STANDARD PMO Establish capability and infrastructure to support and govern a cohesive project environment Stage 2 BASIC PMO Provide a standard and repeatable PM methodology for use across all projects Stage 1 PROJECT OFFICE Achieve project deliverables and objectives for cost, schedule and resource utilization Stage 4 ADVANCED PMO Apply an integrated and comprehensive project management capability to achieve business objectives Stage 5 CENTER OF EXCELLENCE Manage continuous improvement and cross-department collaboration to achieve strategic business goals 1 Project 1 Project Manager Multiple Projects Multiple PMs Program Manager Part Time PMO Support Staff Multiple Projects Multiple PMs Program Managers Director/Senior Program Manager Full Time and Part Time PMO Staff Multiple Projects Multiple PMs Program Managers PMO Director Dedicated PMO Technical and Support Staff Multiple Programs Vice President or Director of Project Management Dedicated PMO Technical Staff Enterprise-wide Support Staff

11. PMO Staff - Business PMO Manager/Director Program Manager Project Manager Project Administrator Project Scheduler Contract Administrator Proposal Manager Financial Analyst Project Estimator Resource Manager Legal Advisor People in the Project Management Office Copyright © Hill Consulting Group, 2007 PMO Staff - Technical (Project Team Members) Engineers, Scientists and Technicians Project Laborers Administrative Staff Contractors/Vendors PMO Staff - Oversight Project Executives Project Control Boards Project Mentors & Auditors

12. PRACTICE MANAGEMENT INFRASTRUCTURE MANAGEMENT RESOURCE INTEGRATION TECHNICAL SUPPORT PROJECT MANAGEMENT METHODOLOGY PROJECT TOOLS STANDARDS AND METRICS KNOWLEDGE MANAGEMENT PROJECT GOVERNANCE ASSESSMENT ORGANIZATION AND STRUCTURE FACILITIES AND EQUIPMENT RESOURCE MANAGEMENT TRAINING AND EDUCATION CAREER DEVELOPMENT TEAM DEVELOPMENT PROJECT MENTORING PROJECT PLANNING PROJECT AUDITING PROJECT RECOVERY PORTFOLIO MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT VENDOR RELATIONSHIP MANAGEMENT BUSINESS PERFORMANCE BUSINESS ALIGNMENT 20 Project Management Office Functions Copyright © Hill Consulting Group, 2007

13. PROJECT MANAGEMENT METHODOLOGY PROJECT MANAGEMENT TOOLS STANDARDS AND METRICS PROJECT KNOWLEDGE MANAGEMENT Methodology Set-Up and Current Practices Examination—Life Cycle Solution—Methodology Implementation—Methodology Management—Technical and Business Process Integration PM Tool Evaluation and Selection—PM Tool Implementation—PM Tool Management Project Standards Management—Project Metrics Deployment—Project Benchmarking PM Information System Set-Up—Project Reporting and Document Management—Project Library and Archives Management—Knowledge Space Set-Up and Management PMO Functions – Practice Management Copyright © Hill Consulting Group, 2007

14. PROJECT GOVERNANCE ASSESSMENT ORGANIZATION & STRUCTURE FACILITIES AND EQUIPMENT SUPPORT PM Policy Formulation—Executive Control Boards—Technical Steering Committees—PMO Charter—Project Manager Authority—Project Classification Individual Project Management Competency—Organizational Project Management Capability—Enterprise Project Management Maturity PMO Structure Management—Project Structure Management—Stakeholder Participation Management PM Information System Set-Up—Project Reporting and Document Management—Project Library and Archives Management—Knowledge Space Set-Up and Management PMO Functions – Infrastructure Management Copyright © Hill Consulting Group, 2007

15. RESOURCE MANAGEMENT TRAINING AND EDUCATION CAREER DEVELOPMENT TEAM DEVELOPMENT Resource Acquisition—Resource Assignment—Resource Deployment—Resource Performance Management—Resource Assignment Closeout Training Program Set-Up—Training Program Development and Management—Training Program Evaluation Project Professional Career Path Development—Career Planning—Professional Certification Leadership Development—Project Team Formation Support—Team Building Support—Project Team Performance Management and Evaluation PMO Functions – Resource Integration Copyright © Hill Consulting Group, 2007

16. MENTORING PROJECT PLANNING PROJECT AUDITING PROJECT RECOVERY Mentoring Program Set-Up—Mentor Qualification—Mentoring Program Management Project Planning Capability—Project Work Plan Facilitation—Project Plans Guidance and Administration Audit Program Set-Up—Auditor Qualification—Audit Process Development—Audit Management Project Recovery Program Set-Up—Recovery Action Development—Recovery Management PMO Functions – Technical Support Copyright © Hill Consulting Group, 2007

17. PROJECT PORTFOLIO MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT VENDOR RELATIONSHIP MANAGEMENT BUSINESS PERFORMANCE MANAGEMENT Project Portfolio Management Set-Up—Project Selection—Project Integration in Portfolio—Project & Portfolio Reviews—Portfolio Attrition Customer Relationship Management—Customer Contracts Management—Customer Satisfaction Management Vendor Relationship Management—Vendor Acquisition Management—Vendor Performance Management Integrated Business Solutions—Business Collaboration—PMO Business Fulfillment PMO Functions – Business Alignment Copyright © Hill Consulting Group, 2007

18. PMO Implementation Prerequisite Work Copyright © Hill Consulting Group, 2007 Preliminary PMO Charter Business Needs Determination Organization Culture Evaluation Determine PMO Functionality Plan PMO Implementation PMO Resource Requirements Current Practices Assessment PMO Structure and Alignment Stakeholder Analysis

19. GERARD M. HILL The Complete Project Management Office Handbook Second Edition – Auerbach Publications, 2007 (752pp) Copyright © Hill Consulting Group, 2007 Highlights 5 Stages of PMO Development THE COMPETENCY CONTINUUM 20 PMO Functions in 5 Functional Areas PRACTICE MANAGEMENT INFRASTRUCTURE MANAGEMENT RESOURCE INTEGRATION TECHNICAL SUPPORT BUSINESS ALIGNMENT Project Management Guidance for Business Postscripts for the Smaller PMO

20. HILL CONSULTING GROUP ProjectPRISM™ Project Management Methodology Version 2.1 – April 2008 Copyright © Hill Consulting Group, 2007 Highlights Process Guide – Complete and comprehensive project life cycle coverage (Matrix-based solution) Process Toolkit – A toolset to perform each prescribed process step (96 valuable tools) Practice Guide – Technical practice and concept guidance to help users succeed (~300 pages)

21. Questions?

22. CAI Sponsors The IT Metrics & Productivity Institute: Clearinghouse repository of best practices: WWW.ITMPI.ORG Weekly educational newsletter: WWW.ITMPI.ORG / SUBSCRIBE Weekly webinars hosted by industry leaders: WWW.ITMPI.ORG / WEBINARS

23. Software Best Practices Conferences Around the World WWW.ITMPI.ORG / EVENTS Mar. 4 Tampa, FL Mar. 11 Pittsburgh, PA Mar. 27 Orlando, FL Apr. 3 Toronto, ON Apr. 8 Princeton, NJ Apr. 10 Washington, DC Apr. 15 Detroit, MI Apr. 24 Albany, NY May 6 Olympia, WA May 15 Rochester, NY May 20 New York, NY May 22 Philadelphia, PA June 3 San Antonio, TX Spring 2008 Dates and Locations Sept. 9 Jacksonville, FL Sept. 25 London, UK Oct. 2 Toronto, ON Oct. 7 Albany, NY Oct. 14 Cleveland, OH Oct. 16 Detroit, MI Oct. 21 Chicago, IL Oct. 23 Milwaukee, WI Oct. 28 Washington, DC Oct. 30 New York, NY Nov. 4 Annapolis, MD Nov. 6 Philadelphia, PA Nov. 13 Baton Rouge, LA Nov. 20 Ft. Lauderdale, FL Fall 2008 Dates and Locations

24. Gerard M. Hill Principal Hill Consulting Group [email_address] Michael Milutis Director of Marketing Computer Aid, Inc. (CAI) [email_address]