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Implementing best practice dashboards & KPIs

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Implementing best practice dashboards & KPIs

  1. 1. Jeff Robson CEO, Access Analytic
  2. 2. © Access Analytic Solutions  Part 1: Introduction ◦ What are KPIs & why do I care? ◦ More than just financial ◦ KPI measurement, reporting, best practices  Break  Part 2: Show me! ◦ Examples ◦ How to’s, what not to do ◦ Reporting & analysis systems  Questions
  3. 3. © Access Analytic Solutions  We provide modelling, reporting and analysis for medium and large organisations to enable them to improve their financial and operational performance.
  4. 4. © Access Analytic Solutions  Key Performance Indicators ◦ Key: focus on important stuff ONLY ◦ Performance: measure how things are going  goal ◦ Indicators: not always precise, not guaranteed  What’s important?  Aim: align individuals with organisation  bonus  Often roll-up  Presented in dashboard ◦ Distributed throughout the organisation
  5. 5. © Access Analytic Solutions
  6. 6. © Access Analytic Solutions  No longer “just get it done”  Focus: costs, productivity, profitability, optimisation  “What gets measured, gets done”  Can’t achieve meaningful focus without measurement & reporting  Competitive advantage
  7. 7. © Access Analytic Solutions Budgeting, & ForecastingAnalysis & Reporting What will happen? What do I want to happen? Why? What is happening? What happened? Report Dashboard/Scorecard Analyse Budget Forecast What could happen? Forecast
  8. 8. © Access Analytic Solutions  Balanced Scorecard Approach •Learning & Growth •Internal Processes •Customer•Financial
  9. 9. © Access Analytic Solutions
  10. 10. © Access Analytic Solutions  One screen of about 5-6 relevant measures  Basics: data is accurate, timely, reliable, clean  Easy to update, ideally automatically  Define what KPIs are & what they mean  Objective is communication  Summarised with drill to detail available  Highlight exceptions & important information  Careful use of colours that go together  Choose most appropriate charts, data  clear & uncluttered, logical grouping & linking  Support taking action
  11. 11. © Access Analytic Solutions
  12. 12. © Access Analytic Solutions  Limitations of Excel # of Users Hard to involve more than 1-2 people in inputs, hard to distribute Workflow Managing multiple versions, getting many people to provide input, splitting/consolidating  nightmare! Data Difficult to get historical data in, or send information to ERP/accounting package. Basic drilldown only, simple visualisations Security Excel’s security is very weak: no audit trail, sensitive data is easily exposed and unauthorised changes can occur
  13. 13. © Access Analytic Solutions
  14. 14. © Access Analytic Solutions  Principles in Excel  Sample Excel dashboards  BOARD dashboards
  15. 15. © Access Analytic Solutions  Dashboard Training: Jul 18-19, Oct 10-11  Contact: Jeff Robson CEO, Access Analytic 143/580 Hay St, Perth P 08 6210 8500 E jrobson@accessanalytic.com.au W www.acessanalytic.com.au

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