Too often businesses fall into the pitfalls of performance measurement and either have no KPIs, don’t monitor KPIs, or they are measuring the wrong thing. This presentation is about the benefits of KPIs, the pitfalls to avoid, and some dos and don’ts when it comes to creating KPIs.

1. Putting the ‘K’ back in KPIs
Stephanie Crawford @ Business Headspace
0800 HEADSPACE
www.businessheadspace.co.nz

3. •Benefits of having and using KPIs
•Pitfalls of KPIs
•Do’s and don’ts
Three key things for today

4. What is a KPI?
A way of measuring how well a company,
business unit, or individual is performing
“Quantifiable measurements used to analyse
organisational performance”
winningkpis.com

5. Where it fits
Strategic
Goals
Critical
Success
Factors
KPIs

6. Benefits of using KPIs
• Focus the business actions / behaviours on strategic goals
• Gives you knowledge and understanding of your business processes
• Carry out business analysis and gain knowledge
• Competitive analysis (and potentially gives you a competitive
advantage)
• KPI results show the progress and success of business strategies

7. Are you measuring the right thing?

8. Do
Measure
strategies
success
through KPIs
Make your KPIs
transparent
across the
organisation
Monitor, manage and
update your KPIs –
live document not a
historic report
Make your KPIs
measurable,
relevant and
easy to interpret
Create employee
objectives based on
organisational KPIs
Align KPIs with
strategic goals

9. Don’t
Don’t set too
many KPIs
Don’t keep KPIs
secret to yourself
Don’t copy KPIs
from another
company
Don’t be too brief
or too descriptive
Don’t be too
narrow about
your
measurement
Don’t only use
lagging KPIs, use
leading as well

10. Stephanie Crawford
0800 HEADSPACE
stephanie@businessheadspace.co.nz
www.businessheadspace.co.nz/KPIs