In this session learn about the applicability of Celonis for two different use cases in two very different industries. · Hear experts from leading beauty and personal care company L'Oréal discuss the improvement opportunities they discovered in their order-to-cash (O2C) process. · Explore our latest innovation—the Celonis Action Engine—through the firsthand experiences of renowned information and analytics company Elsevier. Presentesr: Ms. Megan Guzauskas, Director Customer Care, Corp. Supply Chain, L'Oréal Mr. Alexander Andreyev, Sr. Innovation Manager, Elsevier

1. Apr 2019
Alexander Andreyev
Sr. Innovation Manager
Action Engine in
Action
Expediting publication process in Elsevier

2. Elsevier – information and analytics company that helps institutions and
professionals to progress science, advance health care and improve
performance.
What is Elsevier?
• Peer reviews, edits and
disseminates 18% of the world’s
scientific articles.
• Processes and enhances content
from 5,000 other scientific
publishers
• Helps institutions and governments
to assess research performance
7,900
employees
180
countries

3. Journey of scientific manuscript
Author submits
manuscript
Editor starts peer
review process
Reviewers assess
the quality and
provide feedback
Editor takes
decision
Manuscript formatted
into the article and
published online
Journal Manager oversees the whole end-to-end process
Production teamEditorEditor
Reviewers
Author

4. 15-4-2019
Operations Communicates
Journal Managers
Little time to analyse
dashboards Tell me - what is most
important to do today?
I need to take
action quickly and
move to my next
tasks
I have so many reports…
I need one central place
to keep overview of the
process
I need something
simple and easy
to use

5. Project Celonis
Current reporting tools
Multiple workflow
management systems
Gaps in functionality
Hard to track individual
manuscripts
Project
Celonis
Research Content Operations
Implementation Time frame:
November 2018 – April 2019
Action Engine users – 100
Rollout happens today in Chennai,
India
Goal – reduce editorial time by
XX%
+ inclease thoughput of Open
Access content
• Reduce “stuck” outliers
• Communicate efficiently with
editors, publishers, reviewers
and authors
• Reduce throughput times for
editorial (sub-)processes
• Identify root causes of
process delays
• Transparently manage the
editorial process
• Access impact of the editorial
delays
Issues
Business
needs
Why Celonis?
• Market leader in process mining
• Most mature / complete solution
• Action Engine

6. Analytics dashboards are not sufficient
Action
InsightsAnalysis
Action
Identification and
structural prevention
Incl. root cause
Operational control

7. With Celonis Action Engine
Journal Mangers
• Daily checks of outstanding tasks
• Personal email reminders to editors,
reviewers & authors
• Making notes and keep task history
• Re-assigning tasks while on absence
• Investigating outliers in Process Analysis
• Suggesting process improvements to
Publishing department
Team Managers
• Monitoring overall numbers of outstanding
tasks
RULES
• Closed capability gaps in the source systems
• Acting on things we did not act before
• Don’t waste time on reporting
• Great user satisfaction
IMPACT

8. Roadmap
Nov ’18
Project kick off
Feb ’19
Soft launch
April ’19
Full launch
Apr-Dec
Actioning in
Action Engine
Dec ’19
Benefits
realisation
Implementation
20
users
100
users
Control & monitoring
Feedback to
Action Engine
development
team from 100
active users

9. Thank you
Alexander Andreyev
Elsevier Operations
03 Apr 2019