Trust is based on either disposition, cognition, or affect. Disposition-based trust depends on one's personality and general willingness to trust others. Cognition-based trust is based on a rational assessment of an authority's trustworthiness in terms of their ability, integrity, and benevolence. Affect-based trust depends on emotional bonds and feelings toward an authority beyond rational assessments. To build trust in an organization, leaders should properly orient and welcome new members, demonstrate their trustworthiness through training, act with integrity, and create an environment where people feel accountable.
4. TRUST
• It is the willingness to
be vulnerable to an
authority based on
positive expectations
about the authority’s
actions and intentions.
5.
6. Disposition-based trust
o Depends on your personality (general propensity to trust others)
- Has to do with the authority and more do with the trustor
- Based on the trustee’s personality
o High trust propensity is general expectation that the words, promises, and
statements of others can be relied upon
Shaped by nature & nuture
7. Cognition-based trust
o Depends on a rational assessment of the authority’s
trustworthiness
- Based on cognitions developed about the authority
- Trustworthiness
o Characteristics or attributes of a trustee that inspire trust
- Driven by the authority’s “track record”
9. COGNITION BASED TRUST
INTEGRITY : the perception that
the authority adheres to a set of
values and
principles that the trustor finds
acceptable
BENEVOLENCE: the belief that
the authority wants to do
good for the trustor, apart
from any selfish or profit-
centered motives
10. Affect-based trust
o Depends on feelings toward the authority that go beyond any rational
assessment
- Occurs when an emotional bond develops between the trustor & trustee (We
trust
them because we like them)
o Is more emotional than rational
o Acts as a leap of faith in the face of uncertainty about trustworthiness
o Acts as a supplement to the other types of trust
13. DISPOSITION BASED
COGNITION BASED
AFFECT - BASED
PROPENSITY to
TRUST
NEWLY HIRED MEMBERS
ARE PROPERLY ORIENTED
& WELCOMED
TRUSTWORTHINESS
ABILITY – SHOW and
TELL (TRAINING)
INTEGRITY – WALK
your TALK as TRAINOR
BENEVOLENCE :
A LEADER CREATE A
NEW LEADER
FEELINGS TOWARDS
TRUSTEE -
ACCOUNTABILITY
TRUST
Susan is a writer for the balance careers covering human resources and people management. Her articles are recommended as a resource by many colleges and universities, including the ILR school CATHERWOOD LIBRARY at CORNELL UNIVERSITY
BRITISH POLITICIAN of the CONSERVATIVE PARTY who twice served as PRIME MINISTER of the UNITED KINGDOM. He played the role in the creation of the modern conservative Party, defining its policies and its broad outreach.
BRITISH POLITICIAN of the CONSERVATIVE PARTY who twice served as PRIME MINISTER of the UNITED KINGDOM. He played the role in the creation of the modern conservative Party, defining its policies and its broad outreach.
BRITISH POLITICIAN of the CONSERVATIVE PARTY who twice served as PRIME MINISTER of the UNITED KINGDOM. He played the role in the creation of the modern conservative Party, defining its policies and its broad outreach.
