1. Mobile: 974 238 8356 Email: thalipadi.bharath@gmail.com
Bharath Kumar
Summary
Over 6 years of cross functional experience in the field of ITES, IT infrastructure
Support, and Service Management. Motivated by internal standards of
achievement to exceed expectations and set goals. My objective is to work in
Service Industry of repute through proven performance.
Experience
Jan 2012 – till date MphasiS (Bangalore)
Situation Manager
 Co-ordinate with resolution groups & stay engaged until incidents are
resolved.
 Real time & continuous follow-up of incidents with global support teams till
incident resolution.
 Administering timely resolution of escalated problems and placing failed IT
service quickly.
 Assuring services are requested by Tier 1/2 Support if required for solving
an incident
 Interfacing between IT and external support provider and serving as
Subject Matter Expert for a specific service.
 Taking part in incident reviewing, root cause analysis and leading business
and technical conference windows.
 Working closely with problem owners, SMEs and other stakeholders to
identify problem scope and escalate IT service outages to specialize
engineering.
 Performing end-to-end incident management. Responsible for time-critical
User Service/ Infrastructure restoration, technical troubleshooting within
complex IT systems environment.
 Working with customers, internal IT and infrastructure teams, third party
data providers etc. throughout the service restoration process.
 Escalating and communicating in a timely fashion the status of major
incidents and problems with IT and business stakeholders including
executive management.
 Sending priority incident reports on daily basis to the management.

2. Dec 2010– Jan 2012 Mphasis (Mangalore)
Senior Technical Support Associate (Process Trainer)
 Handled direct calls from customers & escalations from L1 agents.
 Preparing and presenting the Monthly and Weekly deck for clients.
 Joining Major incident bridge call for Service desk support
 Assisted building the knowledge base for the new accounts.
 Training newly joined agents on the process front
 Follow up on the ending incidents with the resolver group on weekly basis
 Part of the testing team that implemented the Service manager tool
Jan 2009 – Dec 2010 Digital Systems(Mangalore)
Senior System Engineer
 Computer service and Hardware replacement
 Taking care of servicing team.
 Dealing with collages for annual maintenance contracts.
 Assembling computers and maintain network related issues.
Education 1997–2001 Karnataka Board of Technical Examination (Karnataka
Polytechnic )
 DAE., Diploma in Automobile Engineering
2001–2002 Department of Pre-University Education (Canara Higher
Sec School)
 Higher Secondary
1995–1996 Karnataka Board (Chinmya Higher Sec School)
 SSLC
Computer Operating Systems : MS-Windows XP, Vista, 7
Software Packages : MS-Word / Excel / PowerPoint
Certification MCSA
Hobbies Computer Games, Listening to songs
Personal Details Nationality : Indian
Marital Status : Married
Languages : Conversant in English, Hindi, Kannada and Tulu
Passport : Yes
PAN Card : Yes