5. 5
a year by 2025
We’re aiming to improve the lives of
three billion
people
We strive to make the world healthier and
more sustainable through innovation
6. 6
Royal Philips
46%
Healthcare
31%
Lighting
23%
Consumer
Lifestyle
Est. 1891
Headquarters in
Amsterdam, Netherlands
104,000+
Employees worldwide
in 100+ countries
€ 24.2 billion
Sales in 2015
Portfolio ∽70% B2B
$10.9 billion
Brand value in 2015
1 Excluding Central sector (IG&S).
Based on sales last 12 months December 2015
Note - Prior-period financials have been restated for the treatment of the combined businesses of
Automotive and Lumileds as discontinued operations.
Sales split by sector1
7. 7
Present in more than +100 countries
Philips’ seven largest markets
United States
€7.5
billion
1 Seven largest markets by sales in 2015.
China
€2.8
billion
Germany
€1.4
billion
France
€806
million
India
€845
million
Netherlands
€639
million
Japan
€1.0
billion
9. 9
Intranet pages Spent curating intranet content
Intranet visits / month
Yearly outsourced
for content curation
Intranet content managers
The case for a new intranet | facts
+123,000 436,800h/y
10+ M 2,644
+900
Standalone intranets
10. 10
Standalone intranets Spent curating intranet content
Intranet visits / month
Yearly outsourced
for content curation
Intranet content managers
The case for a new intranet | facts
+900 436,800h/y
10+ M 2,644
+123,000
Intranet pages
11. 11
Standalone intranets Intranet pages
Intranet visits / month
Yearly outsourced
for content curation
Intranet content managers
The case for a new intranet | facts
+900 +123,000
10+ M 2,644
436,800h/y
Spent curating intranet content
12. 12
Standalone Intranets Intranet pages Spent curating Intranet content
Yearly outsourced
for content curation
Intranet content managers
The case for a new intranet | facts
+900 +123,000 436,800h/y
2,64410+ M
Intranet visits / month
13. 13
Standalone intranets Intranet pages Spent curating intranet content
Intranet visits / month Intranet content managers
The case for a new intranet | facts
+900 +123,000 436,800h/y
10+ M 2,644
Yearly outsourced
for content curation
14. 14
Standalone intranets Intranet pages Spent curating intranet content
Intranet visits / month
Yearly outsourced
for content curation
The case for a new intranet | facts
+900 +123,000 436,800h/y
10+ M 2,644
Intranet content managers
15. 15
The case for a new intranet | facts
+900 +123,000 436,800h/y
10+ M 2,644
Standalone Intranets Intranet pages Spent curating Intranet content
Intranet visits / month
Yearly outsourced
for content curation
Intranet content managers
17. 17
Intranet personas - overview
Manufacturing and
earning a living
Factory worker
Creating content
and engaging
colleagues
Digital specialist
Ensuring quality of
work
Marketing
specialist
Achieving sales
targets
Sales
representative
Focus on customer
and driving team to
achieve KPIs
International
people manager
Networking and
cooperation with
business contacts
Business leader
Assembly
instructions and
training
Increased focus on
community
content
Support in
reaching targets
(Salesforce.com)
Enhanced
cooperation across
team
Information about
his business
Increased
customer focus
Personal HR
Training
Company news
“Find the documents I need, in less time”
“Get trusted and up-to-date information about the organization and my work”
“Stay informed about company news - locally globally and within my span of interest”
“Quickly and easily access online work-related tools, without constant logging in, and updating passwords”
“Connect and collaborate with colleagues via Workday, Lync, and Philips Communities”
“Find my way more effectively around the organization”
“Get support, or help me find the document I’m looking for”
Support in
achieving KPI’s
RoleprofileKeyintranetneeds
18. 18 18
The new Intranet
Mission
Our new intranet mission
Create a personal customizable launch page that enables employees to reach
their goals by providing the best access to data, information and tools that
they need to do their jobs in the best possible manner and with high levels
of engagement.
19. 19
Concept behind our new intranet
From structured sites -> To information linked via Topics enabling us to
become a mature content management organization
Global intranet / pww Global intranet / www
20. 20 20
News section which features corporate news (Hero news) and
personalized news feeds based on your personal profile
Promotional banner (product, int. campaigns …) employees
Collaboration on Philips Community
Quick launch for internal tools and Team SharePoints you
are following
Home page – Main navigation | search
PersonalizeCollaborate
Philips on social media
Innovation and you; product launches, innovation
and trending topics
Footer with quick links to channels, privacy policy, terms and
conditions, about the intranet
Inform
26. 26
Data, analyses and surveys
• Top task analyses
• Usability testing on regular basis (interview basis)
• Site data analyses
• Quarterly intranet satisfaction survey
• Annual internal communications survey
26
27. 27
Top task results
• N=134
• All tasks were selected at least once (long tail)
• Top 10 tasks cover 51% of total
• Top 4 tasks cover 27 % of total
• Top 10 tasks:
29. 29
Content transition | from… to…
Remove the
BLUE tag
Old sites Global intranet / wwwAnalysis
924 sites in total currently held on old intranet / 123 000 pages
-> 150 sites estimated to be fully transitioned resulting in just a few
thousand of new pages
30. 30
Content transition results so far….
• Sites moved from 1000 pages to just 30 pages
• Less time spent on content creation and
distribution
• Quality of content increased
• Happy employees as they can find and receive
the information they need to do their job
• Happy content editors as they can reach the
people they want to reach
18.50%
81.50%
sites to transition Sites to delete
34. 34
Roadmap 2016 | co-creation
• HR-content
• IT support content
• Locations
• Contact details
• Contact SME
• Projects
• One entry platform
• Business specific
sources
• Share
• Request
• Localization
• Taxonomy
• Calendars
• Statistics
• Content
management
maturity
• News
• Help
• Quick access to
SharePoint sites
• Share project
documentation
• View cockpit
• Comments
• Available tools
• Channel
enablement
• Community
integration
• Buzz finder
• Statistics driven
content
• Personalized
relevant content
Findability Content Collaboration Discoverability
20172016
35. 35
Nurture the tree, show the leaves
• Nurture Taxonomy
– Pruning
• Tagging (hashtags vs
topics)
• Search fine tuning
• Get all information
on board
• Marketplace for
team sites
Who am I? I am a Creative Lead/Sr information Architect at Philips design. I work for the digital team and in the role of creative lead responsible for all design deliverables for the Philips Intranet project. But actually today I am an
Infomedian. And when I was invited to this conference I never realized there was such a large community of people doing the same stuff Information Architects are doing. We just go to different drinks and conferences.
So Actually what an Infomedian does is a pretty good description of what I do. Except the fact that stakeholder mangement is probably 70% of my work
So a little bit of context of where I do my job as an Infomedian. Philips is striving to make the world a better place. We are aiming to improve the lives of 3 billion people by the year 2025 and we are doing so by being caring, innovative and impactful.
Talking points:
We’re based in more than 100 countries worldwide and have a truly global vision:
At Philips we strive to make the world healthier and more sustainable through innovation.
And our goal is to improve the lives of 3 billion people a year by 2025.
To strive for something this ambitious, we need the most gifted and enthusiastic people. We need to listen to people’s needs and to each other. We need to challenge convention and discover new things. We need to build on our powerful brand, and be caring, innovative and impactful. But above all, we’ll need to come together with others to make it happen. With you, our customer.
And not sure if you all know this but healthcare is actually representing 46% of our business as apposed to Consumer lifestyle products like shavers, hairdryers, blenders and vacuum cleaners. So with the IPO of lighting and them splitting of from Royal Philips, professional Healthcare is probably 60% of the business we are in. Royal Philips is also focussing on becoming a HealthTech company. So in that sense Healthcare and CL do not exist any more as separate entities but we still make a destincion between Perspnal Health and Professional Health.
We are present in all major markets and US, China and Germany are our biggest ones.
So back to the original subject of the Intranet. So in addition to improving the lives of 3 billion people we also have the ambition to improve the lives of 70.000 employees in Royal Philips and a good intranet as the corner stone of your (digital) workplace is one of the drivers.
So when we started the Intranet project (some 2.5 years ago) we had a situation where 900 different Intranet sites existed. All with there own structure, content and sometimes even infrastructure.
These 900+ sites consist of 123.000 pages, at the time with Lighting still part of Philips more than one page per employee. So imagine every employee a private page….
To curate that content we spent almost 450K hours
While 10M visits/month where no exception. However the bulk went to a small amount of pages.
In addition to internal contetn curration we spent 1.5M a year on external parties helping us with building pages and managing content
While 2644 Philips employees where also editing pages and content.
So overall these numbers are quite shocking. We could be more efficient.
So we decided to build a new intranet with the Philips Internet platform Adobe CQ5 and started our research with determining user needs and goals.
A good old persona track was done to come up with the goals and needs. Not much to our surprise the Philips employees want to find relevant information in less time and stay informed on the organisation as a whole. Connecting and collaborating and getting support are also highly appreciated
So this boiled down to a mission statement for our project and unlike other mission statement we kept our promise
So in 2015 we got the opportunity to rethink the structure as we decided to build on Sharepoint instead of Adobe CQ. And after reasearch and deliberations with the development team we decided to go for a taxonomy driven intranet.
What is the fundamental difference between the old intranet and the new intranet (from a functional point of view)?
The old intranet was made up of many different sites each having their own navigation system (tabs). The new intranet is governed and structured through the use of ‘Topics’. This ‘Topic’-based structure will enable us to manage and distribute content in a more efficient way through a mature content management system. In addition, this will enable the user to directly access the information s/he is looking for by making use of the new, highly effective, search bar.
How is that concept materialized in the design.structure?
Search is prominent and accessible up front. No need to tab a search logo first.
Personalization
What part of the new intranet will be personalized?In essence, the intranet home page for each employee will be personalized. He/she can select the applications s/he wants to have in the application launcher, select the quick links to his/her team SharePoints and receive the news feed relevant to his/her profile. In future release phases there will be more personalization elements such as status updates, notifications etc. This roadmap is based on business requirements and prioritization.
How can an employee personalize his/her news section on his home page?
In first instance, there will be a preset profile for each employee based on their location and country of residence (Topic: Location + Country). More default Topics will be available in the short term (BG, Market, Function), but for now the employee will need to fill this him/herself manually at time of launch. Eventually it’ll be pre-filled. Please note: as the new intranet will coexist with your local 'old' intranets for the coming 6 months, you will probably still want to keep using the newsfeed of your local intranet, at least until your specific Business, Market or Function is transitioned.
Personalization – driven by communities of practice
So if we dive a little deeper to see how the search and how topics and structre are represented. We see a predictve search including a topic finder, hashtags followed by news, a peoplefinder and documents matching your query.
Personalization of applications
Content pages and news articles with topics and hashtags
So what happened to the 123.000 pages
You’ve heard that the new intranet is not only governed in a different way,
but is also structured very differently.
In addition, there is quite a lot of content on the old intranet that needs to be analyzed in order to decide whether it should be transitioned on the new intranet, on team SharePoints or simply deleted as irrelevant in today’s context.
All the of the above determined that we needed to pay specific attention to the communications and change management aspect of this project for us to have a chance at succeeding to transition the content in time.