resume

1. INASS NASSER
 Address: Raleigh, NC, USA • Cell: (919) 607 6049 • Email: inassnasser@icloud.com
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SUMMARY
Graduate with a Bachelor of Business Administration with Accounting major. Worked in both
Accounting and Customer service fields. As Accountant I have a good knowledge in basic Accounting,
analyzing revenues and expenses and financial statements. As a Customer service representative I
have a good experience in call center environment, company systems such as live support, and
managing company website. Resourceful, organized, analytical and detail-driven with capabilities in
completing multiple projects with competing deadlines.
General Accounting
Problem Solving
Customer service and relation
Strong organization skills
Active listening skills
Telecommunication skills
Adaptive team player
EXPERIENCE
1- Customer service representative at Xerox call center 11/2015- time being
2- Customer service at Marshall’s in Raleigh, NC 08/2014- 11/2015
(Customer service and floor assistant.)
3- Accountant assistant at triangle tax and accounting 12/2013-07/2014
 A-Complete reconciliations for bank account and petty cash.
 B- Perform tax reporting requirements in coordination with CPA firm.
 C-Compiling accounting information , analyzing expense accounts for closing process and
verifying invoices for accuracy and payments submitted
 D-Filling documents
 E-Verifying records
 F-Strong understanding of accounting practices and principles, preferably in a non-profit
setting.
 G-Carry out all bookkeeping responsibilities including Accounts Receivable and Accounts
Payable, and assist with payroll in coordination with CPA firm.

2. 4- Customer service officer at D1g in Amman – Jordan 05/2013-11/2013
 A-Managing company website by adding content , moderating content and online
 Customer support.
 B-Researched, calmed and rapidly resolved client conflicts to prevent loss of key account.
 C- Preparesawide varietyof reports,documentsandcorrespondence of a confidential and
non-confidential nature (e.g.,letters,memorandums,meeting minutes, charts, operational
procedures, manuals) for the purpose of documenting activities, providing written
reference, and/or conveying information.
 D- Oversees day-to-day office workload for the purpose of ensuring the completion of
activities in an accurate and timely manner.
 E-Coordinates a variety of projects and functions (e.g., meetings, workday events)
 F- Compiles data from a variety of sources (e.g., time sheets, budget reports, specialized
reports,personnel records)forthe purpose of processingdataincompliance with financial,
legal and/or administrative requirements.
5- Customer service representative at Extensya in Amman – Jordan 11/2011-04/2013
 A-Property directed inbound calls in phone queues to improve call flow.
 B- Made reasonable procedure expectations to accommodate unusual customer request.
 C- Providedaccurate andappropriate informationinresponse tocustomerservice inquiries.
 D-Developed effective relationships with all call center departments through clear
communication.
 E- Workedwithuppermanagement to ensure appropriate changes were made to improve
customer satisfaction.
 F- Provided input to assist in selections and implementation of new phone system.
6- Accountant at power engineering world in Amman – Jordan 07/2011-10/2011
 Recording betty cash, Remittances.
EDUCATION
Wake Technical Community College, Raleigh, NC , USA May 2015
Teller Training certification.
Al-Balqa applied university, Amman, Jordan June 2011
Bachelor of business administration with accounting major.
VOLUNTEERING ACTIVITIES
Coordinator and organizer in job fair.
LANGUA GES
Arabic / English