This document discusses Total Quality Management (TQM) and how it applies to the manufacturing industry. It defines TQM as an integrated philosophy for continuously improving quality of products and processes. TQM involves management, employees, suppliers and customers working towards common quality goals. The document outlines the seven key elements of TQM - customer focus, total employee involvement, process-centered approach, integrated systems, continual improvement, fact-based decision making, and effective communications. It provides examples of how the IFS software platform supports each element of TQM and helps manufacturers implement and achieve TQM.

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3. GET THE LATEST UPDATE ON
WHAT IS HAPPENING WITH
TOTAL QUALITY MANAGEMENT
FOR THE MANUFACTURING
INDUSTRY
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4. WHAT HAPPENS IF YOU DON’T MANAGE QUALITY
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5. AGENDA
Introduction
The 7 elements of Total Quality Management
Summary

6. TOTAL QUALITY MANAGEMENT
WHAT IS IT?
Total Quality Management / TQM is an integrative philosophy of management
for continuously improving the quality of products and processes.
TQM is based on the premise that the quality of products and processes is
the responsibility of everyone involved with the creation or consumption of
the products or services which are offered by an organization, requiring the
involvement of management, workforce, suppliers, and customers, to meet or
exceed customer expectations.
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7. TOTAL QUALITY MANAGEMENT
TQM IS MADE UP OF 7 ELEMENTS
Customer
Focused
Total Employee
Involvement
Continual
Improvement
Process Centred
Fact-based
Decision Making
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Integrated
System
Communications

8. CUSTOMER-FOCUSED

9. CUSTOMER-FOCUSED
INTRODUCTION
The customer ultimately determines the level of quality. No matter what an
organization does to foster quality improvement—training employees,
integrating quality into the design process, upgrading computers or software,
or buying new measuring tools—the customer determines whether the efforts
were worthwhile or not
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10. CUSTOMER-FOCUSED
HOW CAN IFS HELP?
IFS Quality Assurance
The aim of using IFS Quality Assurance is that it will help ensure that a
company is focused on quality throughout their processes
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11. CUSTOMER-FOCUSED
QUALITY ASSURANCE
Compliance
•Used to identify the Reference Standards
which are relevant to each Business Area
and to plan when each one will be audited.
Audit
•Carried out to ensure that the company has
clearly defined procedures and that it complies
with them.
NonConformance
Reporting (NCR)
•Provides the method for investigation and
follow-up of a Non Conformance with one or
many Correction Actions
Corrective
Actions and
Preventive
Actions (CAPA)
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•CAPAs focus on a systematic investigation of
the root cause of a Non Conformance in an
attempt to either:
•prevent its recurrence (Corrective Action) OR
•prevent its occurrence (Preventive Action)

12. CUSTOMER-FOCUSED
IFS AUDIT
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13. TOTAL EMPLOYEE INVOLVEMENT

14. TOTAL EMPLOYEE INVOLVEMENT
INTRODUCTION
All employees participate in working toward common goals. Total employee
commitment can only be obtained after fear has been driven from the
workplace, when empowerment has occurred, and management has
provided the proper environment. High-performance work systems integrate
continuous improvement efforts with normal business operations. Selfmanaged work teams are one form of empowerment
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15. TOTAL EMPLOYEE INVOLVEMENT
HOW CAN IFS HELP ?
IFS Project Management is the perfect solution to engage employees so that
they are fully involved in the completed process from design through to
production.
This will allow the employees to positively impact quality throughout the
lifetime of the project.
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16. TOTAL EMPLOYEE INVOLVEMENT
IFS PROJECT MANAGEMENT
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17. PROCESS-CENTRED

18. PROCESS-CENTRED
INTRODUCTION
A fundamental part of TQM is a focus on process thinking. A process is a
series of steps that take inputs from suppliers (internal or external) and
transforms them into outputs that are delivered to customers (again, either
internal or external). The steps required to carry out the process are defined,
and performance measures are continuously monitored to detect unexpected
variations in the process
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19. PROCESS CENTRED
HOW CAN IFS HELP?
IFS Corporate Performance Management supports the control process,
including business planning, business follow-up, and analysis of business
critical information, by providing an integrated strategic performance
management and control system.
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20. PROCESS CENTRED
IFS CORPORATE PERFORMANCE MANAGEMENT
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21. PROCESS CENTRED
IFS CORPORATE PERFORMANCE MANAGEMENT
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22. INTEGRATED SYSTEM

23. INTEGRATED SYSTEM
INTRODUCTION
Although an organization may consist of many different functional specialties
often organized into vertically structured departments, it is the horizontal
processes interconnecting these functions that are the focus of TQM
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24. INTEGRATED SYSTEM
HOW CAN IFS HELP?
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25. CONTINUAL IMPROVEMENT

26. CONTINUAL IMPROVEMENT
INTRODUCTION
A major thrust of TQM is continual process improvement. Continual
improvement drives an organization to be both analytical and creative in
finding ways to become more competitive and more effective at meeting
stakeholder requirements and expectations
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27. CONTINUAL IMPROVEMENT
HOW CAN IFS HELP?
IFS Change Management simplifies and speeds up change processes. It lets
you receive, review, check, and approve changes before implementing
change orders.
Change Order
Change Request
Preliminary
(receive /check)
 Active (approval)
 Processed
 Cancelled





INTEGRATION TO

ANY IFS OBJECT

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Preliminary
Planned (analyzed)
In Progress (approved)
Performed
Completed
Cancelled

28. CONTINUAL IMPROVEMENTS
IFS CHANGE ORDERS
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29. FACT-BASED DECISION MAKING

30. FACT-BASED DECISION MAKING
INTRODUCTION
In order to know how well an organization is performing, data on performance
measures are necessary. TQM requires that an organization continually
collect and analyze data to improve decision making accuracy, achieve
consensus, and allow prediction based on past history
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31. FACT-BASED DECISION MAKING
HOW CAN IFS HELP?
IFS Business Intelligence strategy consists of two fundamental and
interrelated parts:
BI built-in
BI by choice
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32. FACT-BASED DECISION MAKING
IFS BUSINESS INTELLIGENCE
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33. COMMUNICATIONS

34. COMMUNICATIONS
INTRODUCTION
During times of organizational change, as well as part of day-to-day operation,
effective communications play a large part in maintaining morale and in
motivating employees at all levels. Communications involve strategies,
method, and timeliness
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35. COMMUNICATIONS
HOW CAN IFS HELP?
IFS Talk is a social media board so that whatever the users of IFS
Applications need from each other, they can post onto the billboard, which
holds a stream of the latest posts
In appearance it is similar to the wall on Twitter or Facebook that users are
accustomed to in their personal lives
Can be used to target messages to different groups
Updates can be made directly in IFS Talk or from any form within the
application.
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36. COMMUNICATIONS
IFS TALK
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37. SUMMARY

38. TOTAL QUALITY MANAGEMENT
SUMMARY
Total Quality Management / TQM is an integrative philosophy of management
for continuously improving the quality of products and processes.
IFS fully supports TQM and its elements
Customer-Focused
Total Employee Involvement
Process-centred
Integrated System
Continual Improvement
Fact-based Decision Making
Communications
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APPS8 MAKES A DIFFERENCE
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39. TOTAL QUALITY MANAGEMENT IN IFS
On-line Documentation
Interactive Help
Quality
Assurance
Approval
Routings
Delivery
Performance
Supplier
Performance
Warranty
Management
Scrap
Analysis
Inspection
Results
Returns
FMEA
Control Plans
Change
Control
Document
Management
PDM
Equipment
MRB &
Rework
Analysis
Support
Center & Call
Center
Business Intelligence Reporting
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KPI

40. ANTONY BOURNE
GLOBAL MANUFACTURING INDUSTRY DIRECTOR
Email
LinkedIn
Antony.Bourne@ifsworld.com
IFS
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41. QUESTIONS

42. www.IFSWORLD.com
THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’S SOFTWARE PRODUCTS AND
TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE
INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE NAMES
OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS.
© 2013 IFS