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Customer case: The retail industry working with IFS
This document summarizes the implementation of an ERP system by IFS for Singer, a large retailer in South Asia. Some key points: - Singer had over 2500 retail locations across multiple countries in South Asia and needed an integrated ERP system. - IFS implemented its retail, distribution, finance and other modules to manage Singer's entire operations. - The implementation was one of the largest such projects in South Asia, integrating Singer's warehouses, shops, financing and more. - The new system provided Singer with improved management of its extensive retail network across the region.
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Customer case: The retail industry working with IFS
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- 2. SINGER A RETAIL INDUSTRYSUCCESS STORY OCT 2013 © 2013 IFS
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- 4. POORNA BANDARA GENERAL MANAGER/DIRECTORCONSULTING SOUTH ASIA PROJECT DIRECTOR/ACCOUNT MANAGER SINGER IMPLEMENTATIONS poorna.bandara@ifsworld.com 4 © 2013 IFS
- 5. QUESTION: WHAT WAS THETALLEST BUILDING EARLY 1900?
- 6. As per Wikipedia– It was the Singer Head Office in New York 6 © 2013 IFS
- 7. NOT ONLY FORBUILDINGS BUT SEWING MACHINES 7 © 2013 IFS !!!
- 8. SINGER BRAND 21STCENTURY SINGER MOVED CAMPS TO SOUTH ASIA LARGEST RETAIL NETWORK IN SOUTH ASIA – 2500 CITIES “BRAND OF MULTI BRANDS” 8 “PEOPLES BRAND” – 7 CONSECUTIVE YEARS © 2013 IFS
- 9. IFS JOURNEY WITHSINGER © 2013 IFS
- 10. SINGER AND IFSHITS HEADLINES IN 2004 LARGEST RETAILER OF SOUTH ASIA PICKS IFS AS THEIR ERP PARTNER 10 © 2013 IFS
- 11. SCOPE OF THEPROJECT © 2013 IFS
- 12. PROJECT SCOPE THE ENTIRERETAIL NETWORK CONSUMER FINANCING BUSINESS WAREHOUSES SERVICE CENTERS HUMAN RESOURCE MANAGEMENT PAY ROLL FINANCE 12 © 2013 IFS
- 13. THE BUSINESS SOLUTION STANDARDSYSTEM IFS RETAIL IFS DISTRIBUTION IFS SERVICE MANAGEMENT IFS HUMAN RESOURCE MANAGEMENT IFS FINANCE EXTENSIONS WEB-BASED CONSUMER DURABLE RETAIL EXTENSION WEB-BASED CONSUMER FINANCING EXTENSION WEB-BASED BRANCH MANAGEMENT EXTENSION
- 14. CHALLENGE - CONQUERSOUTH ASIA 14 © 2013 IFS
- 15. WE NEEDED STRATEGIES PILOTRUN FOR PERFECTION – ROLL OUT IN BATCHES NOT ARM CHAIR BUT REACH THE CITIES – “BUS STRATEGY” EXTENSIVE TRAINING AND HAND HOLDING 15 © 2013 IFS
- 16. PILOT RUN SINGER HADTHE “SEWAGE SYSTEM SYNDROME” MOST CUSTOMERS VISITED THE SHOP ON THE LAST DAY OF THE MONTH MORE THAN A MILLION ERP TRANSACTIONS ON A PEAK DAY MASSIVE ORACLE TUNING “PERFECT SYSTEM” BEFORE ROLL OUT 16 © 2013 IFS
- 17. TRAINING ERP WITHA DIFFERENCE MASSIVE EXERCISE USE REGIONAL RESOURCES SUCH AS SCHOOLS RECRUITED TEMPORARY STAFF 17 © 2013 IFS
- 18. IFS AND SINGERCONQUERED SOUTH ASIA STORY OF 5 DOTS TO 3500 DOTS 2005 18 2007 SOUTH ASIA’S LARGEST ERP IMPLEMENTATION © 2013 IFS
- 19. COMPLETION OF BACKEND STANDARD SYSTEM IFS RETAIL IFS DISTRIBUTION IFS SERVICE MANAGEMENT IFS HUMAN RESOURCE MANAGEMENT IFS FINANCE EXTENSIONS CONSUMER DURABLE RETAIL EXTENSION CONSUMER FINANCING EXTENSION BRANCH MANAGEMENT EXTENSION
- 20. AND FINALLY …ULTIMATEDREAM OF EVERY CEO Thailand 200 Retail Shops 477 Distributors in Pakistan 160 Retail Shops 235 Distributors 381 Shops 662 Distributors in Sri Lanka 338 Retail Shops 263 Distributors POWERE BY IFS BUSINESS PERFORMANCE
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- 22. THANUJA SENEVIRATNE SENIOR ITMANAGER SINGER SRI LANKA PLC thanujas@singersl.com 22 © 2013 IFS
- 23. ONE VIRTUAL WAREHOUSEFOR REGION ALL PRODUCTS TO ALL SHOPS 23 © 2013 IFS
- 24. VERSATILE RETAIL NETWORKMANAGEMENT SYSTEM 24 © 2013 IFS
- 25. IT WAS ANDEND TO END SOLUTION 25 © 2013 IFS
- 26. OPERATIONAL EXCELLENCE TOINNOVATIONS © 2013 IFS
- 27. ENTERPRISE ECO SYSTEM IFSBUILT ECO SYSTEM WITH INTEGRATIONS TO BANKS – CUSTOMERS CAN DO BANKING TELECOM COMPANIES – PAY BILLS UTILITY COMPANIES – PAY UTILITY BILLS WHY ENTERPRISE CONNECTIVITY INCREASED CUTOMER FOOT PRINT INCREASED CASH FLOW
- 28. MULTI MODE CUSTOMERREACH 28 © 2013 IFS
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- 32. SUCCESS MADE OFFICIAL IFSBECOMES THE 6TH BUSINESS STRATEGY Page 36 32 © 2013 IFS
- 33. THE JOINT VIDEO 33 ©2013 IFS
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- 35. BARCELONA QUIZ QUESTION : WHATIS TALLEST DEMOLISHED STRUCTURE IN THE WORLD? THE WINNER WALKS AWAY WITH A VALUABLE GIFT
- 36. IFS www.IFSWORLD.com THIS DOCUMENT MAYCONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’S SOFTWARE PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS. © 2013 IFS