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IT‟S ONLY WORDS?
Working with Content Strategy



                  Charlie Peverett
The story so far
The story so far
                   SEO
The story so far
  UX
                               SEO
designers
The story so far
  UX
                               SEO
designers


Editors
The story so far
  UX
                                SEO
designers


Editors



     Ordinary decent citizens
The story so far
  UX
                                SEO
designers

                                  Web
Editors                          2 point
                                  Tot0

     Ordinary decent citizens
The story so far
  UX
                                SEO
designers

                   WTF?           Web
Editors                          2 point
                                  Tot0

     Ordinary decent citizens
Web 2 Point Toto
I like to pull
back curtains.
When I pull
that curtain
   back…
EVERYONE
 WILL SEE!
So I saw this presentation
from a white-hat SEO
company, and it went like
this…
“Three important ways to
improve your visibility in
search:”
Social sharing buttons ☑
Social sharing buttons ☑

Great content        ☑
Social sharing buttons ☑

Great content        ☑

[something else]     ☑
“We‟re going to need a
  bigger checkbox”
What do we mean by „content‟?
What do we mean by „content‟?
 •   words
 •   pictures
 •   video
 •   audio
 •   tools
 •   data
 •   [etc]
What do we mean by „content‟?
 •   words
 •   pictures
 •
 •
 •
 •
     video
     audio
     tools
     data
                }
 •   [etc]
What do we mean by „content‟?
 •   words          in short:
 •   pictures
 •
 •
 •
 •
     video
     audio
     tools
     data
                }
 •   [etc]
What do we mean by „content‟?
 •   words          in short:
 •   pictures
 •
 •
 •
 •
     video
     audio
     tools
     data
                }   The   assets
                    with which we
                    communicate with
 •   [etc]          our users
Who creates content online?
Who creates content online?
 2001: IT, SEO, early e-commerce
Who creates content online?
 2001: IT, SEO, early e-commerce

 2006: IT, SEO, e-commerce, customer
       services
Who creates content online?
 2001: IT, SEO, early e-commerce

 2006: IT, SEO, e-commerce, customer
       services

 2012: IT, SEO, e-commerce, customer
       services, brand, PR, CSR, the CEO,
       six different retained agencies, that
       bloke down the street, your gran, etc.
That means, in 2012:

 Content is political

 It‟s often expected to achieve
 multiple objectives

 „Great content‟ is expensive
Social sharing buttons ☑

Great content        ☑

[something else]     ☑
Content strategy:

   “The practice of
   planning for content
   creation, delivery, and
   governance.”
              - Kristina Halvorson
UGC
PR                     Different activities
Customer service
                   }
Product
SEO
Engagement
Awareness        Different objectives
Retention
             }
Sales
Visibility
Engagement
             [largely manifesting as]
Awareness                               Content
Retention
Sales
Visibility
Engagement
             [all potentially seen by]
Awareness                                Users
Retention
Sales
Visibility
Visibility


             Sales


                      Retention




                                              Engagement
                                  Awareness
  [and therefore increasingly
         important to]
                     Brand
Engagement
Awareness
                     Content strategy
                         Brand
             Users
Retention
Sales
Visibility
Tips for working with
content strategy
1.) Speak the same
    language
“Linkbait”   
“Linkbait”         

“Over-optimisation” 
“Linkbait”         

“Over-optimisation” 

“Using bloggers”   
2.) Read *that* book
2.) Read *that* book
And this
one.

It‟s free!

[/shameless
plug]
3.) Know your value
Search insight is
      valuable at every stage

                                              Evaluation




Discovery   Objectives   Strategic planning                Program implementation
There are
just a lot
more voices
around the
table
Thanks!




          Charlie Peverett
          @cpev
Image credits
Satsuma image licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 2.0 License by the Soil-Net Library at
Cranfield University http://www.soil-net.com/album/Plants/Fruit_Veg/slides/FruitVeg%20Satsuma.html

Cliché swear box and Lorem Ipsum t-shirt images by @cpev
http://www.flickr.com/photos/cpev

Sparrows at table – “Feeding frenzy” by photogramma1, on Flickr http://www.flickr.com/photos/photogramma1/4002693159

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It's only words? Working with Content Strategy - Charlie Peverett - iCrossing UK

Editor's Notes

  1. Arriving at an SEO agency in 2007
  2. Found out stuff about how Google & search marketing worked
  3. Shocking
  4. Shocking
  5. Shocking
  6. But social media (aka Web 2 point Toto) has pulled back the curtain on this and lots of other behind-the-scenes practices
  7. And we’re not in Kansas anymore.
  8. Speech bubble: “I like to pull back curtains”“If you look dodgy when I pull that curtain back…”“Everyone will see”“Woof”
  9. Speech bubble: “I like to pull back curtains”“If you look dodgy when I pull that curtain back…”“Everyone will see”“Woof”
  10. Speech bubble: “I like to pull back curtains”“If you look dodgy when I pull that curtain back…”“Everyone will see”“Woof”
  11. Speech bubble: “I like to pull back curtains”“If you look dodgy when I pull that curtain back…”“Everyone will see”“Woof”
  12. Add tick boxes on right
  13. Add tick boxes on right
  14. I can’t remember what the third one was. “Get Justin Bieber to link to you on Twitter”, probably. I was too distracted by the ‘Great content’ line. [Add tick boxes on right]
  15. OR A SHARK WILL BITE YOU ON THE ARSE
  16. I know I should do transitions but that’s some kind of witchcraft.
  17. Ergo, it’s not the kind of thing you’re going to tick off in a checkbox.If we continually to treat content as though it is a fix, we will get bitten on the arse by the great white shark of reality. [Add tick boxes on right]
  18. Note: that’s ‘content’ – not ‘content for links’ or ‘content for landing pages’
  19. Note: that’s ‘content’ – not ‘content for links’ or ‘content for landing pages’
  20. Note: that’s ‘content’ – not ‘content for links’ or ‘content for landing pages’
  21. Note: that’s ‘content’ – not ‘content for links’ or ‘content for landing pages’
  22. Note: that’s ‘content’ – not ‘content for links’ or ‘content for landing pages’
  23. Note: that’s ‘content’ – not ‘content for links’ or ‘content for landing pages’
  24. Note: that’s ‘content’ – not ‘content for links’ or ‘content for landing pages’
  25. Note: that’s ‘content’ – not ‘content for links’ or ‘content for landing pages’
  26. Words that should be banned #1.‘Linkbait’ could make the person you’re talking to a little bit sick in the mouth.If you make the person you’re talking to a little bit sick in the mouth, they may not be able to talk to you very well, as they’ll be holding sick in their mouth.
  27. Optimisation = to make the best. Over-optimisation: making stuff *too* good? Will Google penalise you for being *too good*?
  28. Does this really need any explanation?
  29. Read ‘Content Strategy for the Web’
  30. Read ‘Content Strategy for the Web’
  31. Read our iCrossing ebook… ‘How to plan a content strategy: a guide for online marketers’
  32. From keyword research and obstacle analysis, through planning and creating content to evaluation….
  33. SEO is now one of many voices around the same table
  34. This is my stupid T-shirt. http://www.flickr.com/photos/cpev/6123443244/in/photostream
  35. I want to marry Flickr and everyone on it.