The document discusses the art of responding to feedback from an online community. It outlines a 3 step process: 1) Appreciation - thanking people for feedback, even if it's bad, since you want feedback; 2) Acknowledgement - understanding the perspective before acting; and 3) Consideration - finding the value in feedback, being honest about what you can and cannot change, and giving accurate expectations without dismissing suggestions as "stupid". The overall message is that responding to feedback in a thoughtful way through appreciation, acknowledgement, and consideration helps build goodwill in the community.

1. Patrick O’KeefeOwner, iFroggy Networkifroggy.comAuthor, “Managing Online Forums”managingonlineforums.com

2. The Art of Responding toFeedback From Your Community Feedback?@iFroggy

3. Feedback Can Be…Scary Feedback?@iFroggy

4. Feedback Can Be…Valuable Feedback?@iFroggy

5. Feedback Can Be…Challenging Feedback?@iFroggy

6. The Art of Responding to Feedback in…3 Simple Steps Feedback?@iFroggy

7. Step #1Appreciation“Thank You” Feedback?@iFroggy

8. Step #1AppreciationEven if it’s Bad Feedback?@iFroggy

9. Step #1AppreciationYou Want Feedback, Right? Feedback?@iFroggy

10. Step #2Acknowledgement“I Appreciate Your Perspective” Feedback?@iFroggy

11. Step #2AcknowledgementUnderstand Before You Act Feedback?@iFroggy

12. Wait. Pause. This is Common Sense.Are the First 2 Steps Really…Important? Feedback?@iFroggy

13. Words Matter(i.e. “I’m Just an Honest, Blunt Person” is NOT an Excuse) Feedback?@iFroggy

14. Step #3ConsiderationFinding the Value in Feedback Feedback?@iFroggy

15. Step #3ConsiderationStrip Away the Negative Feedback?@iFroggy

16. Step #3ConsiderationWhat About Trolls and Idiots? Feedback?@iFroggy

17. Step #3ConsiderationIf it’s Good, Use it – If it’s Not, Don’t Feedback?@iFroggy

18. Step #3ConsiderationFeedback Isn’t Always Actionable Feedback?@iFroggy

19. Step #3ConsiderationBe Honest Feedback?@iFroggy

20. Step #3ConsiderationHonest, Yes - Blabbermouth, No Feedback?@iFroggy

21. Step #3ConsiderationGive Accurate Expectations Feedback?@iFroggy

22. Step #3ConsiderationThere Are No “Stupid” Suggestions Feedback?@iFroggy

23. Step #3ConsiderationDon’t Say “No,” Frame “No” Feedback?@iFroggy

24. This Will be Very Smart.. or Very…Foolish(Hoping for the First One) Feedback?@iFroggy

25. More Feedback?! Please…Twitter: @iFroggyE-Mail: patrick@ifroggy.comSkype: patrick_okeefe

26. Why?

27. Thank You Book Signing South by Bookstore Trade Show + Exhibition Floor RIGHT NOW Also available at Barnes & Noble, on Amazon.com, the Amazon Kindle, as an eBook from Powells.com and wherever super duper, very fine books are sold. managingonlineforums.com