Research shows that when people
receive honest feedback, they are
far more engaged.
Question # 5
Do you use examples
when you give feedback?
Expert coaches uniformly avoid overloading performers
with too much or too technical information.
They tell the performers one important thing they
noticed that, if changed, will likely yield immediate and
Avoid words like “never” or “always”,
because the person will get defensive.
Question # 7
How long should a
feedback session be?
20 minute feedback session between 2 people
First, Person A gives feedback to person B for 10 minutes.
Person B listens.
Then person B gives feedback to person A for 10 minutes.
Person A listens.
3 x 8 minute feedback sessions between 3 people
Each of the 3 feedback sessions consists of
4 minute giving feedback.
4 minute receiving feedback.
Question # 8
How can we give more
feedback about effort?
Compliment effort more than
complimenting intelligence or talent.
Praising effort helps build resilience
and determination, while praising talent
and ability results in risk-aversion and
heightened sensitivity to setbacks.