Give feedback

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How do we give feedback? 10 questions.

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Give feedback

  1. 1. Give feedback
  2. 2. Question # 1 How can we offer to give feedback?
  3. 3. https://www.teacherspayteachers.com/Product/Feedback-offer-2976416
  4. 4. Question # 2 How do you find out if people want positive or negative feedback?
  5. 5. About half of us want negative feedback http://blogs.hbr.org/2014/03/do-you-need-to-lighten-up-or-toughen-up/
  6. 6. The other half of us want positive feedback http://blogs.hbr.org/2014/03/do-you-need-to-lighten-up-or-toughen-up/
  7. 7. Giving feedback on what is not working helps to avoid misunderstandings. https://www.thoughtworks.com/insights/blog/distributed-development-enablers-part-1-people-0
  8. 8. Giving positive feedback helps strengthen relationships and create a feeling of oneness. https://www.thoughtworks.com/insights/blog/distributed-development-enablers-part-1-people-0
  9. 9. For a player - for any human being - there is nothing better than hearing “Well done.” http://hbr.org/2013/10/fergusons-formula/ar/4 Sir Alex Ferguson
  10. 10. Thank you. Great job. I really appreciated your work on that project. This takes less than 10 seconds to say. http://www.forbes.com/sites/victorlipman/2013/02/09/in-praise-of-praise/
  11. 11. Question # 3 Do you calm down before you give feedback?
  12. 12. http://www.forbes.com/pictures/fjgf45hjd/calm-down-first-3/ http://pixabay.com/en/face-woman-macro-painting-people-70747/ Calm down before you give feedback to someone.
  13. 13. Question # 4 Do you give honest feedback?
  14. 14. http://www.forbes.com/sites/joefolkman/2013/12/19/the-best-gift-leaders-can-give-honest-feedback/ http://blogs.hbr.org/2014/02/stop-pretending-that-you-cant-give-candid-feedback/ Research shows that when people receive honest feedback, they are far more engaged.
  15. 15. Question # 5 Do you use examples when you give feedback?
  16. 16. Expert coaches uniformly avoid overloading performers with too much or too technical information. They tell the performers one important thing they noticed that, if changed, will likely yield immediate and noticeable improvement. http://www.ascd.org/publications/educational-leadership/sept12/vol70/num01/Seven-Keys-to-Effective-Feedback.aspx
  17. 17. http://www.mindtools.com/pages/article/newTMM_98.htm Avoid words like “never” or “always”, because the person will get defensive.
  18. 18. Question # 6 When should we give feedback?
  19. 19. Give feedback as close as possible to the event. https://youtu.be/5YtLDVVGjEs 1:30 Daniel Goleman Bill George
  20. 20. https://hbr.org/2015/02/millennials-want-to-be-coached-at-work
  21. 21. Question # 7 How long should a feedback session be?
  22. 22. 20 minute feedback session between 2 people  First, Person A gives feedback to person B for 10 minutes. Person B listens.  Then person B gives feedback to person A for 10 minutes. Person A listens. Adapted from https://www.agileconnection.com/article/strategies-encouraging-and-facilitating-team-feedback-sessions
  23. 23. 3 x 8 minute feedback sessions between 3 people Each of the 3 feedback sessions consists of  4 minute giving feedback.  4 minute receiving feedback. https://www.agileconnection.com/article/strategies-encouraging-and-facilitating-team-feedback-sessions
  24. 24. Question # 8 How can we give more feedback about effort?
  25. 25. Compliment effort more than complimenting intelligence or talent. http://hbr.org/tip?date=091913
  26. 26. Praising effort helps build resilience and determination, while praising talent and ability results in risk-aversion and heightened sensitivity to setbacks. http://blogs.hbr.org/2013/12/building-a-feedback-rich-culture/ http://blogs.hbr.org/2012/01/the-right-mindset-for-success/
  27. 27. Question # 9 Do you give yourself feedback?
  28. 28. To reduce status threats when giving people feedback, allow people to give themselves feedback on their own performance. http://www.your-brain-at-work.com/files/NLJ_SCARFUS.pdf
  29. 29. Question # 10 Do you use ”I” language when you give feedback?
  30. 30.  I noticed that.......  I like that.......  I wonder if......... http://www.edutopia.org/blog/timely-feedback-now-or-never-john-mccarthy
  31. 31. Further inspiration http://www.ascd.org/publications/educational-leadership/sept12/vol70/num01/Seven-Keys-to-Effective-Feedback.aspx http://www.businessinsider.com/linkedin-ceo-jeff-weiner-2014-6 http://www.fastcompany.com/1753874/feedback-usually-says-more-about-the-giver-than-the-receiver http://www.gsb.stanford.edu/news/headlines/carole-robin-feedback-gift https://hbr.org/2013/02/how-to-give-a-meaningful-thank https://hbr.org/2017/01/when-giving-critical-feedback-focus-on-your-nonverbal-cues http://humanresources.about.com/cs/communication/ht/receivefeedback.htm http://jp.dk/jptv/nyheder_erhverv/karriere/article2514562.ece https://www.amazon.de/Process-Consultation-Organization-Development-Organizational/dp/0201067366/ p. 98. http://smartblogs.com/leadership/2011/07/20/how-much-feedback-is-too-much/ https://www.teacherspayteachers.com/Product/Hello-speaker-how-will-you-prepare-1449028 https://www.teacherspayteachers.com/Product/How-do-we-receive-feedback-2367203 https://www.teacherspayteachers.com/Product/How-should-people-be-paid-1374105 http://web.hbr.org/email/archive/managementtip.php?date=022610 http://youtu.be/wnojHbEBGqU

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