1. HAMID MALIM
1023 SW 6Th Street, Miami, FL, United States 33130
Cell: 17867310352
hamid999@live.com
Seeking a position that will enable me to utilize the skills I possess to the maximum extent, in creative and challenging
environment, and use my full potential for the growth of the organization and its environment Qualifications,
Exceptional multi-tasker
Hospitality expertise
Communicates effectively
Listening skills
Communicates effectively
Fluent in English,German, Hindi, Tamil, and
Malayalam.
01/2016 to Current
HILTON HOTELS AND RESORTS
Miami Beach, Florida, United States.
Front Office Supervisor
Responsible for running day to day activities at front desk, focusing mainly assisting the front desk associates in process
of check ins, check outs and promoting guest hospitality during shifts in order to deliver world class service to each and
every guest.
Furthermore, responsible in assisting front desk associates with guest problems or complaints and controlling the
associates check list at end of each shift to ensure all the information pertinent to the desk or related areas is passed on to
the next shift.
Moreover, in charge in train, resolve problems, provide open communication and take any disciplinary action or
termination when appropriate. I always ensure in implementing brand standards and manage the operations of the front
office to ensure compliance with SOP's and maintain an optimal level of quality service and Hospitality are provided to
the each and every guest. I always focus on high levels of customer satisfaction and quality by frequently reviewing
and monitoring complaints, operational issues, business flow and associate performance.
Achievements:
Have increased the SALT score above 65% for the first time at Hilton cabana Miami beach.
Highest membership enrollment and won second place for the first time among the High gate Hilton brands.
Won Honor award for enrolling Highest members and breaking the previous record.
Won Honor champion award consecutive three times in a row.
Nominated for employee of the month twice in 7 months.
03/2015 to 08/2015
HOLIDAY INN EXPRESS
Zurich, Switzerland
Night Operations Manager
Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with
all telephone Enquirers and be responsible for evacuation, in cases of emergency, acting as first point of contact
for guests and the emergency services; be accountable for guests' safety and comfort Other tasks.
Maintain knowledge of all company promotions and hotel pricing, to provide information to guests, on request.
Maintain personal knowledge by completing in-house training, attending courses and completing workbooks.
Carry out instructions given by the management team and head office.
02/2013 to 08/2013
HOLIDAY INN EXPRESS
Zurich, Switzerland
Food and Beverage Supervisor
Reported to Training Manager
Trained in all the departments
Learned the basic function in all the department
Handling Customers in the Restaurant
Restaurant Setting.
PROFESSIONAL SUMMARY
CORE QUALIFICATIONS
EXPERIENCE

2. Handling Room service orders.
02/2012 to 07/2012
KURRY WORLD INDIAN RESTAURANT
Zurich, Switzerland
Industrial Trainee
Switzerland Preparing of the daily Mise-en-place.
A la minute cooking in the a la carte service.
Mise-en-place for production and Restaurant Kitchen.
Proper orientation of all kitchen machines and facilities.
Maintenance of the cleaning and hygiene standards.
Guest Servicing and Catering Services.
2015BACHELOR OF ARTS: GLOBAL BUSINESS MANAGEMENT
Robert Gordon University, Aberdeen, Scotland, United Kingdom
2014ASSOCIATE OF ARTS: TOURISM AND HOSPITALITY MANAGEMET
Business and Hotel Management School, Lucerne, Luzern, Switzerland
Music,Badminton
Active member of Hilton Blue Energy committee
very flexible and adaptable, Easier to adjust to the any type of company, culture and country.
Countries resided besides birth country: United States of America, Switzerland, United Arab Emirates
Hotel Software: Opera, Fidelio, Onq PMS.
Desktop Publishing Software: Photoshop, Illustrator, HTML
Available upon request
EDUCATION
INTERESTS
PROFESSIONAL AFFILIATIONS
ADDITIONAL INFORMATION
SKILLS
REFERENCES