European after-sales service company, with technical agencies all over France and the United Kingdom, dedicated to industrial machine manufacturers. Installation, maintenance, technical assistance, customer support, field engineers. Customer service based on skilled and experienced engineers spread over several countries, a unique software management tool and Video Assisted Maintenance technology.

1. SAV Network - Tel. +33 (0) 472 483 748 - eMail : contact@savnetwork.com - www.savnetwork.com
© SAV Network SARL - All right reserved - 07/2009
Getting closer from your customers anywhere in Europe.
A very wide network all over Europe which keeps expanding
A ubiquitous staff: we can intervene in several places at the same
time in order to be everywhere at once.
Enjoying a unique solution on the after-sales Building close and privileged ties with your
management market. customers.
Innovative services Process
With SAV Network, rely on a unique partner to build a pro-
- A sale? SAV Network installs and commissions the equip-
fessional and efficient interface with each customer every-
ment on your customers’ site and trains its technicians.
where in Europe and strengthen your ability to offer associated
- A breakdown? SAV Network diagnosis the problem, chooses to
services.
send a technician or not and fixes the problem in the best delays.
Innovative technologies - Facing daily issues? SAV Network watches over, maintains, and updates your
- Easy to use, 100% web-secured SAV Network Software customers’ equipments thanks to regular safety visits and preventive mainte-
This software enables you to get an online comprehensive feedback on each inter- nance operations.
vention.
Staff performance
- Video Assisted Maintenance®™ System A skilled, multilingual and multi-discipline expertise staff composed of more than
Shorter delays, lower intervention costs and better follow-up: benefit from our 150 technicians specifically trained onto your equipment.
brand new system to set up an audio-video link between your customer’s techni-
cians on site and your experts.
“We help you to build the foundations to offer total Installation
Commissioning
customer service and technical support in Europe” Troubleshooting 24/7
First after-sales service and industrial maintenance network, SAV Network offers On-site repairs
equipment manufacturers an all-around service all over Europe. SAV Network is the Preventive operations
Safety visits
right way to guarantee your customers smooth machines operation and maximum Hot-line technical assistance
availability. Spare parts logistics...

2. To get closer from your needs and to anticipate your expectations, SAV Network offers you,
on top of its efficient network of engineers, the most innovative tools on the after-sales service market.
®™
Video Assisted Maintenance®™ is a system which goals are to facili-
tate the operations of maintenance for equipments located on distant
sites while reducing the cost for these operations.
The system is designed to manage, via Internet telecoms, a secured
 To provide dedicated services,
 To optimize our processes, audio, real-time video and data communication session between a
 To get closer from your needs, technician operating on-site and your experts located anywhere
in the world where an Internet connexion is.
We developped a tool integrating an ERP, a CRM and CMMS, each of
those in a collaborative space and on the base of a real-time session. How VAM®™ works at SAV Network:
The on-site technicians are equipped with the VAM®™ system
equipment, which includes:
© SAV Network SARL - All right reserved - 07/2009
 a HD video camera (video flow, pictures),
 an audio helmet (headphones, micro),
 a Head-Up Display (HUD, Tablet PC),
 a wireless system (data, voice exchanges).
The experts are equipped with an interface software permitting to:
 Display the video flow filmed by the on-site technician,
 Catch high resolution pictures from the video flow,
 Send back images and documentations towards the technician’s Head-Up
Display through the whiteboard selection,
 Display action icons and battleships grid over the pictures sent back to the
technician.
 And even more...
“We share the same information at any time “We share the same video data at the same time
from anywhere, to increase our mobility” between any stakeholders from anywhere”