FACT SHEET:BearCom Technical ServicesWho We AreHeadquartered in Dallas, Texas, with 26 branches across the UnitedStates, B...
How We Are Different                                                                                                      ...
“The BearCom staff was a joy to work with. They’re all talented,                            BearCom  dedicated, creative, ...
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Bear comtechnicalservices

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"Headquartered in Dallas, Texas, with 26 branches across the United
States, BearCom is America’s only nationwide wireless equipment
dealer and systems integrator. We are well equipped to handle all of
your wireless communications requirements, including sales, rentals,
and service.
"

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Bear comtechnicalservices

  1. 1. FACT SHEET:BearCom Technical ServicesWho We AreHeadquartered in Dallas, Texas, with 26 branches across the UnitedStates, BearCom is America’s only nationwide wireless equipmentdealer and systems integrator. We are well equipped to handle all ofyour wireless communications requirements, including sales, rentals,and service.What We DoBearCom has a vastly superior technical service department to that ofour nearest competitors. At our disposal are more than 100 experienced, BEARCOM’Sfactory-trained wireless technicians. As the largest wireless dealer in Technical Servicesthe country, our size and purchasing power affords us the ability topass along our savings to our customers by offering some of the most and Solutionscompetitive product and service rates in the industry. ●● Full range of professionalIn addition, BearCom has several qualified engineers on our service services and solutionsstaff who are supported by our manufacturing partners and are located ●● More than 100,000 repairson-site at our Dallas headquarters. This expertise and support provided performed annuallyby our partners ensures we can provide the fastest turnaround on ●● 72 hours or less turnaround onproduct-related questions or engineering solutions. most repairs ●● Factory-authorized trainedWhen your equipment needs repair, we will provide you with the same techniciansfast, simple, hassle-free service thousands of other BearCom customers ●● Follow Project Managementhave received since 1981. We stand ready to assist you with: Institute (PMI) standards●● Two-way radio repair and troubleshooting ●● Motorola-trained Project●● Extended warranties and service agreements Management Professional●● Equipment installation, programming, and project management (PMP) on staff●● Turnkey system development and installation ●● FM-certified repair facility●● Radio site maintenance (intrinsically safe)●● Field service ●● Full enterprise resource planning (ERP) capabilities ●● Warranty work on major brands: Motorola, Icom, Vertex Standard, Kenwood, EF Johnson, and more ●● Certified Service Center (CSC) ●● Premier Service Partner (PSP) ●● Authorized MotorolaTwo-Way Radio IP Video Mesh Broadband Emergency Custom Service Partner (MSP)Service & Repair Surveillance Networks Communications Engineered Cameras Solutions Solutions
  2. 2. How We Are Different BearCom Extended WarrantyBearCom’s Professional Service Group manages the largest independent wireless equipment service/repair depot In addition to service agreements, BearCom offers extended warranties–yet another way to help reduce the highin America. Our team provides radio repair, field service, engineering, project management, systems integration, and cost of future repairs or service. For a reasonable one-time fee, you can extend the warranties for your products upcustomer service. We offer CSC service locations (USMSS), service level agreements, and first through third-level to five years to ensure they are protected from unnecessary spikes in cost due to the need for repair or service!support with dispatch.Service Level Agreements Certified Service Center (CSC)An easy repair or quick service call could become costly without the proper service agreement. BearCom offerssimple, cost-effective plans that could save you thousands of dollars in future repairs or service. We will customize BearCom currently operates 10 Certified Service Center (CSC) branches.a service agreement based on your specific needs. The three levels of support are: The CSC program is designed as a tool to help customers find quality service centers, to help electronics●● Bronze: Monday through Friday support with on-demand pickup of mobile and portable radio products, on-site troubleshooting and repair and appliance manufacturers select service centers for in-warranty repairs, and to provide a standard for of infrastructure-related communications equipment, and quarterly preventative maintenance schedule. professional service firms that desire to offer outstanding customer service. Severity Level Description Phone Response Time On Site To be eligible for the CSC program, a service center agrees to adhere to 10 requirements that have been developed 1 Mon-Fri, 8:00 a.m.-5:00 p.m. response to catastrophic failures that 4 hours Same day (after-hours T&M rates will by representatives of all facets of the service industry. These requirements include facility service capability, code detrimentally impede operations or jeopardize safety of personnel be charged for work performed after service hours) of conduct, appropriate test equipment, customer service and warranty policy, management skills, licensing and 2 Mon-Fri, 8:00 a.m.-5:00 p.m. response to failures that degrade 4 hours (calls taken after 2:00 p.m. Same day (for work performed insurance, technician certification, and professional appearence. business operations but do not impact safety of personnel will be addressed by 8:00 a.m. next during business hours; if not, will business day) be addressed next business day) 3 Mon-Fri, 8:00 a.m.-5:00 p.m. response to degraded communications 4 hours (calls taken after 2:00 p.m. Next business day that do not significantly impact business operations or safety of personnel will be addressed by 8:00 a.m. next business day) Premier Service Partner (PSP)●● Silver: Monday through Sunday support with weekly scheduled pickup and delivery of mobile and portable radio products, on-site BearCom maintains a successful Premier Service Partner (PSP) relationship with Motorola. This elite troubleshooting and repair of infrastructure-related communications equipment, and quarterly preventative maintenance schedule. designation recognizes BearCom branches as authorized Motorola PSP-certified service/repair shops. Severity Level Description Phone Response Time On Site 1 Mon-Fri, 8:00 a.m.-5:00 p.m. response to catastrophic failures that 2 hours 4 hours (after-hours T&M rates will be The PSP program replaces the former Motorola Service Station (MSS) program, which had been in place for more detrimentally impede operations or jeopardize safety of personnel charged for work performed after service hours) than 50 years. PSP is now the highest level of service relationship offered by Motorola. By achieving PSP status, 2 Mon-Fri, 8:00 a.m.-5:00 p.m. response to failures that degrade 4 hours (calls taken after 2:00 p.m. Same day (for work performed BearCom is authorized to perform maintenance, installation, and warranty services for select Motorola products, business operations but do not impact safety of personnel will be addressed by 8:00 a.m. next during business hours; if not, will such as two-way radio systems, consoles, and subscriber units. business day) be addressed next business day) 3 Mon-Fri, 8:00 a.m.-5:00 p.m. response to degraded communications 4 hours (calls taken after 2:00 p.m. Next business day There are more than 700 Motorola service and repair locations across the nation, but only 105 qualified for PSP that do not significantly impact business operations or safety of personnel will be addressed by 8:00 a.m. next business day) certification. The program focuses on measuring quality initiatives, technical expertise, customer satisfaction, and commitment to Motorola products and services.●● Gold: Monday through Sunday, 24-hour support with weekly scheduled half-day on-site technician providing real-time repair on minor accessory repairs, on-demand and on-site troubleshooting and repair of infrastructure-related communications equipment, and quarterly preventative maintenance schedule. Board-level failures will be picked up and delivered to the closest BearCom branch in the city supporting our customer. Authorized Motorola Service Partner (MSP) Severity Level Description Phone Response Time On Site 1 7x24 response to catastrophic failures that detrimentally impede 2 hours 4 hours BearCom is also an Authorized Motorola Service Partner (MSP). This level includes many of the existing operations or jeopardize safety of personnel benefits of Motorola Service Station (MSS) locations, while also creating the appropriate differentiators 2 Mon-Fri, 8:00 a.m.-5:00 p.m. response to failures that degrade 2 hours (calls taken after 3:00 p.m. 4 hours (for work performed for support of our Motorola maintenance customers. Service technicians may also install systems and business operations but do not impact safety of personnel will be addressed by 8:00 a.m. next during business hours; if not, will business day) be addressed next business day) radios, but their primary role is servicing and repairing communication devices and systems. 3 Mon-Fri, 8:00 a.m.-5:00 p.m. response to degraded communications 4 hours (calls taken after 2:00 p.m. Next business day that do not significantly impact business operations or safety of personnel will be addressed by 8:00 a.m. next business day)2 3
  3. 3. “The BearCom staff was a joy to work with. They’re all talented, BearCom dedicated, creative, and hard-working professionals. I consider Quick Facts myself fortunate to end up in the hands of those guys and can’t ●● Equipment sales, rentals, imagine any better blend of talent and personalities.” leasing, system consulting and David Chagon design, installation, and service Chief Technical Officer ●● Established in 1981 VISN 16 ●● America’s only nationwide BearCom: America’s Only Nationwide wireless equipment dealer and Wireless Dealer and Integrator! integrator ●● Motorola and Icom’s largest dealer worldwide ●● Vendor-neutral solutions ●● More than 30,000 customers worldwide ●● Approximately 400 employees, including 100+ technical staff ●● 92,000-square-foot fulfillment and support center in Dallas ●● 20 service locations = Corporate Headquarters = Full-Service Branches = Non-Service Branches Call us today at one of our 26 branches for immediate sales, rentals, and service: Atlanta, GA Dallas, TX NASHVILLE, TN San Diego, CA 800.417.6272 800.449.6171 877.454.2327 877.706.2327 AUSTIN, TX Denver, CO New York, NY & NJ San Francisco, CA 800.541.9333 877.312.2327 888.841.3600 800.953.2327 Boston, MA Detroit, MI Orlando, FL Seattle, WA 877.301.2327 877.475.2327 877.640.2327 800.313.2327 Chantilly, VA Ft. Lauderdale, FL Philadelphia, PA St. Paul, MN BearCom Headquarters 800.955.0003 800.731.2327 877.319.2327 877.650.2327 Chicago, IL Houston, Tx Portland, OR Washington, DC P.O. Box 559001 800.900.2327 800.856.2022 888.371.2327 877.895.2327 Dallas, TX 75355 Columbus, Oh Las Vegas, Nv Riverside, CA 800.449.5695 800.782.5458 800.535.2489 800.314.2327 Costa Mesa, CA Los Angeles, Ca Sacramento, CA 800.513.2660 800.546.2327 866.612.2330 BearCom provides a broad line of high-performance wireless communications products, © 2010 BearCom. All rights reserved. The BearCom services, and complete mobility solutions. Founded in 1981, BearCom is America’s only name and logo are registered trademarks of BearCom. nationwide dealer and integrator of wireless equipment, serves customers from 26 branch MOTOROLA and the Stylized M Logo are registered in the U.S. Patent and Trademark Office. All other product or offices located throughout the U.S., has several affiliated offices around the world, and service names are the property of their registered owners. employs approximately 400 people. For more information, visit www.BearCom.com. FSERVICE0610-0Kwww.BearCom.com

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