Global Conferencing & Communication SolutionsGMS™ (Global Managed Services)New York | Boston | Tampa | Houston | Toronto | London | Mumbai | Singapore | Hong Kong | Shanghai | Tokyo | Sydney
Company ProfileFounded in 1947, Verrex is a global design-build integrator and managed services provider of advanced conferencing,collaboration and presentation technologies. Specializing in benchmark enterprise-level corporate solutions, clientsengage Verrex to help them communicate, collaborate and articulate locally and globally through videoconferencing,audio conferencing, digital signage, presentation systems and other audiovisual technologies.Superior performance is Verrex’s hallmark offering clients the industry’s highest level of execution, broadest globalfootprint, universal standards and a sophisticated portfolio of comprehensive services. Verrex expertise includes strategicplanning and consulting, systems design, systems engineering, project management, procurement, fabrication, controlsystems programming, installation, service and preventive maintenance programs, on site staffing, managed conferencingand VNOC services.The Verrex approach draws from a proprietary quality management process that documents each stage in a successfuldesign, system and service deployment. Refined over six decades, the Verrex Process ensures consistent best-in-quality standards regardless of project, challenge or geography. In its ongoing commitment to professional excellence,technical education is paramount at Verrex. The company’s technical staffs are required to hold InfoComm CertifiedTechnical Specialist designations allowing Verrex to achieve the highest industry certification, InfoComm’s Diamondlevel Audiovisual Solutions Provider (AVSP) status. “ Verrex has a long history of performance, innovation and professionalism that is reflected in the work they do. ”Evolving its resources, expertise and presence inline with the needs of its clients has long been a focus of Verrex. In the1950s the company supplied and serviced distributed background music systems. In the 1960s the company expandedinto two-way radio, school intercom, sound and CCTV systems. During the 1970s the company focused predominantlyon large venue sound systems. In the 1980s and 1990s Verrex broadened its offerings to include corporate audiovisualand conferencing systems design, integration and service. Verrex continues to grow its expertise with GMS™, globalmanaged services, designed to simplify the usage and management of conferencing technologies.Verrex has been family owned for three generations promoting a unique corporate culture that values camaraderie andpeer mentoring. The company has also been recognized by Systems Contractor News as a Top 50 Systems Integratoreach year since the program’s inception in 1994. In 2009, Verrex added the “Excellence in Business - Growth Strategies”award from the National Association of Systems Contractors, recognizing the company’s visionary strategy for executinga successful global business model. In 2011, Verrex President & CEO, Thomas Berry Jr., was elected to InfoComm’sBoard of Directors, further establishing the company as a thought leader in the AV and conferencing space.With principle offices in North America, Europe and Asia, Verrex has strategically positioned its presence to servecorporate hubs around the globe. A network of over 200 service partners rounds out coverage globally. For a completelist of Verrex offices worldwide, or for more information about our partner alliances, please visit www.verrex.com.(Cover Photo: OSG Boardroom; Photo Right: State Street Executive Conference Room)
Verrex GMSTM (Global Managed Services)Verrex GMS (Global Managed Services) is a comprehensive suite of solutions designed to increase usage and simplify the operation and management of business criticalaudiovisual and conferencing systems. Now management, support and maintenance of all collaboration, conferencing and presentation technologies – the complete rangeof visual communication systems and components – can be centralized providing a single-source umbrella for:Professional Services VNOC ServicesProfessional Services provides the technical support services necessary to VNOC offers a complete global solution for end-to-end management of videoassure our clients have the infrastructure to support successful meetings, and audio conferencing environments, which is carrier and hardware agnostic.collaboration and presentation. Services include: Verrex global VNOC services include: Network Analysis and Recommendations End-point Analysis and Recommendations Device & Network Monitoring Infrastructure Analysis and Recommendations Proactive problem discovery Room Template Design Services and Implementation Automated trouble ticketing Network monitoring: IP & ISDNMaintenance & Repair Device ManagementMaintenance and Repair services provide additional insurance to help keep Remote management of endpointsa client’s AV equipment functioning properly long after installation. In conjunction Remote management of infrastructure deviceswith VNOC Services, GMS ensures that mission critical conferences can be - MCUssuccessfully conducted. Services include: - Gateways/Gatekeepers Extended Warranty and Service Agreements Software upgrades Service Visits Preventative Maintenance Bridging Services 24/7 Technical Phone Support Hosted Bridging Services Videoconferencing Codec Support - Provides infrastructure required to support unlimited IP to IP HD calls Equipment Repair and Replacement - Client reserves time on Verrex GMS bridge Priority Service Response - Includes HD MCU ports, security devices, gatekeepers, etc. Training Managed Bridging Services - Leverages client’s own purchased MCU equipmentOnsite Staffing - Client provides Verrex GMS network accessLooking for the greatest ROI? Adding a Verrex staffing solution to your AVand conferencing strategy provides support and increases adoption, while Conference Scheduling & Reservation Managementtaking the hiring responsibilities off your plate. Verrex recruits, manages and Live reservationists andtrains best-in-class staff to work as your employee or as your entire team. Web-based reservation systemVerrex Onsite Staffing finds the best match for your company’s global supportneeds. Onsite Staffing includes: Conference Management Managers Full suite of VNOC VTC services with 24/7 live-attendant assistance Administrators Multi-language support available Senior Technicians Proactively manage and dispatch video hardware and network-related Associate Technicians vendors (e.g. codec manufacturers, facilities maintenance, telco, etc.) Problem Management Tier 1 and Tier 2 support “Follow the Sun” 24/7 operation centers
Verrex GMSTM: Professional Services Provides a critical road map assessing business requirements, infrastructure and support needs to arrive at the best, most strategic deployment of AV technologies globally.Vision & Strategy Network AnalysisVisual communication has become a critical aspect of today’s global business environment. If issues occur over the video network the GMS Professional Services team will analyzeDevelopment and adoption strategies and short and long term planning require a the current usage and infrastructure. When required, GMS will work closely with thecritical view of an organization’s communication plans and how conferencing, client’s IT group to perform line tests for percentage of each circuit used. This test willcollaboration and presentation technologies play a defining role. The GMS Professional be developed over a period of time to identify any tends in high usage and changesServices team will work with your organization to identify enterprise-level, visual in the stability of the video networks. Once all the data is received and analyzed, GMScommunication goals and create road maps to ensure they are met. will make the necessary recommendations to improve the system’s overall quality and stability.Global Room Template Design Mapping of Global Video DevelopmentGMS Professional Service’s custom designed templates allows enterprise-level roll GMS Professional Services will map out each site’s current video deployment andout of video and audio systems globally, without having to duplicate groundwork for develop a roadmap for future migration and expansion based on client input. Eacheach individual office. Rather than “cookie cutter” solutions, the Professional Services site will then be brought together in a cohesive global video network design. A graphicalteam will create standards exclusive to a particular organization’s goals, infrastructure representation of each site and the global deployment will be developed for quickand resources including systems, processes, layout and control systems interfaces. reference. This mapping of the entire system will be useful in assisting with the current and future network and bandwidth requirements for stable high quality video deployment.
Verrex GMSTM: Onsite Staffing Overview Our Employees Dedicated to Your AV Support Needs Unlike a traditional staffing solution, Verrex Onsite Staffing does not simply place personnel – we recruit, train, manage and mentor our own employees to work at client locations around the globe, with all the responsibilities shouldered by Verrex and all the benefits realized by clients.NOT JUST A VERREX TECHNICIAN, BUT THE ENTIRE VERREX Verrex offers global AV onsite staffing as part of its Global Managed ServicesKNOWLEDGE BASE (GMS™). Verrex-trained, our onsite technicians, managers, technical leads andOur onsite staff doesn’t arrive alone. An extension of the entire Verrex team, our coordinators work directly at a client facility providing meeting & event support,onsite staff is backed by a global knowledge base, corporate training program preventive maintenance, service and technology support. Our workforces areand the skill sets of multiple teams. Our onsite staff can readily tap into any managed directly by Verrex; we own all aspects of recruitment, screening &Verrex key competency, from engineering through to quality assurance, to hiring, Human Resources, management, replacement and requisites for trainingensure clients receive superior support. As an organization, we stand & certification.behind our onsite staff, so they can stand behind you. SCALABLE CUSTOM SOLUTIONSWHY ONSITE STAFFING FROM VERREX Whether a single technician or a team of many, Verrex Onsite Staffing solutionsA high degree of adoption and ease-of-use of AV technologies can be attributed are customizable. Typical types of staff include: Coordinator, Associate Technician,to the accessibility of support resources. This includes onsite staff proficient in Senior Technician, Onsite Supervisor and Onsite Manager. We can also tailor athe technology. However, for many companies the realities of finding, training role to fit your specific needs.and managing AV personnel can be a labor-intensive function, which can distractfrom hiring and management tasks that contribute to their own core competen- To learn how Verrex Onsite Staffing can provide support for your systems andcies. With our depth of industry knowledge, Verrex can identify, retain and mentor employees, and take the responsibility of AV workforce hiring and managementbest-in-class technicians with appropriate skill sets, offering a reliable cost- out of your hands, visit Verrex.com or phone your Verrex representative today.effective workforce solution. More importantly, Verrex continuously recruits andevaluates new staffing employees, ensuring the best & broadest pool of talentto draw on.
Verrex GMSTM: VNOC Services Solutions designed to monitor and manage video and audio conferencing environments ensuring trouble-free, effective and consistent communication across single or multiple time zones.Device & Network Monitoring Conference Scheduling & Reservation ManagementVerrex’s centralized software management system proactively monitors conferencing Scheduling video and audio conference meetings falls to the VNOC. Along with traditionaldevices and networks ensuring reliable and always available access to system resources. reservation methods – requests taken by phone, e-mail, etc. by live reservationists –Should there be a stability or connectivity issue, the system immediately launches protocols clients can schedule their own meetings and reserve rooms via a web-based reservationestablished by the client. These steps may include creating a trouble ticket in the system, system. The web-based system is available in multiple interfaces including HTML, Flashnotifying onsite support personnel and/or the network provider. and Silverlight.Device Management Conference ManagementVNOC services include remote management of integrated and infrastructure devices across Once reserved, the system automates meeting launch and breakdown processes as perthe videoconferencing system including endpoints, MCUs, gateways and gatekeepers. an organization’s pre-set criteria. Numerous parameters are configurable including setupAs part of this solution, the system stores vital system configuration information, monitors times, startup messaging, teardown messaging, conflict management and many otherand performs software upgrades and maintains a current list of all deployed systems – processes that regulate a complex deployment. Live attendants provide multi-language,globally. The GMS VNOC team of certified technicians performs systems testing as real-time conference coordination and monitoring including adding or removing sites,necessary and resolves any issues. modifying on-screen layouts and extending meetings beyond scheduled times.Bridging Services Problem ManagementVerrex offers both hosted and managed video bridging services. Hosted clients take Verrex VNOC services provide clients with a single point of contact to manage all videoadvantage of Verrex videoconference bridges, which include high-definition MCU ports, and audio conference support requirements, regardless of vendor or service provider.security devices and gatekeepers. Verrex also provides the infrastructure required to Tier 1 and Tier 2 support technicians troubleshoot issues remotely, dispatch additionalsupport unlimited IP to IP high-defintion conferences. Managed bridging allows clients to resources as needed and provide advanced troubleshooting.leverage their own purchased MCU equipment – clients simply provide GMS video expertssecure access to their network.
Verrex GMSTM: VNOC Services: Meeting Management GMS VNOC’s trained and highly experienced staff personally supports meetings 24 x 7 x 365 to ensure that your meetings are conducted exactly as planned. You focus on the agenda and not on the technology while Verrex facilitates the ultimate end user experience. This reliability ensures solid business relationships are developed through continual face-to-face video communications. GMS VNOC offers its clients the peace of mind of knowing that their video meeting is backed by the most experienced, professional, reliable and easy-to-use services in the industry. .Meeting ManagementRegardless of which global VNOC is supporting your meeting we’re ready to tackle even the most complex requirements. During your meeting there are 100’s of details that we takecare of behind the scenes, in some cases even hours prior to your start time. Each step is critical toward ensuring a successful result to your meeting. The assigned Video Engineeris literally your personal video concierge, giving you 100% attention and 100% peace of mind. The following items listed below represent a summary of services which customers havecome to expect when their meeting is managed by Verrex VNOC:• 24x7 Meeting Support. The VNOC is staffed 24 hours a day 365 days a year. There • Video Framing. Video framing occurs when an end user requests to go from a pointis always a person in the VNOC to not only support a meeting, whether requested in to point meeting to a multipoint meeting, either ad-hoc or as planned. When a videoconferencingadvance or ad-hoc. system is being used, the Video Engineer must understand the importance of how the room is designed to ensure that when it is framed in a multipoint meetings, the layout of• Pre-conference Testing. Prior to a meeting’s established start time, the managed the room is accurate.videoconferencing rooms undergo a series of quality analysis to guarantee the certaintyof the meeting. During the pre-conference testing, the Engineers verify the audio, video • Multipoint Connectivity. Deployed the latest technologies as it relates to providingand network quality. Should something arise during the pre-conference testing phase, the very best multipoint services to its customers. Verrex VNOC uses a formulated consumptionan Incident Ticket is created, and escalated accordingly through the established Incident measurement on the MCU resources around the world to determine when and where theManagement Process. The ultimate goal of the pre-conference phase is that any and all new resources are best allocatedincidents are quickly resolved prior to a meeting start to make sure there are no meetinginterruptions. • ISDN Connectivity. Verrex VNOC had established a strategically located ISDN Gateways which give out customers the very best quality and competitive rates available.• Meet and Greet. If a customer requests it, Verrex VNOC Meeting Engineers will connectto the scheduled conference room in a Video Queue, and confirm the quality of the meeting • Ad-hoc Services. Because Verrex VNOC is always available 24x7 x 365, if an end userwith an on-site Technician prior to a meeting start. wants to use the manages system at a moment’s notice, all they have to do is call the VNOC and request the room to be immediately connected to another managed endpoint, or a system profiled in out database.
Verrex GMSTM: VNOC Services: Meeting Management• Reporting Modules • Conference Room Maintenance Coordination • Online Access • 24x7x365 Technical Support • Room Utilization Details and Demographics • SLA Driven Response Times • Access to trouble tickets • Business Unit Chargeback • Network Management System • Each System is profiled and provided the appropriate bandwidth to service HD• Reservations video quality with minimum latency. • Room Schedule • Room Proactive Management (“Sweeps”) accomplished at least every 24 • Business Rules Processes hours • Online Web Portal • Infrastructure Proactive Monitoring, circuits, codec’s and cameras* • Reserve a Room by: • SNMP Monitoring* - Email • ICMP Monitoring* - Fax • Power Monitoring* - Phone • Component Monitoring* - On the Web • CPE Management* • Account specific Reservationists • Router Management* • Ad-hoc meeting ability-as close as 15 minutes notice • CSU / DSU Management* • Customer specific profile of all rooms in customer enterprise • WAN Infrastructure Management* • Web interface/Customer Portal • Room LAN Infrastructure Management* • Room Utilization demographics - Verrex VNOC can identify which sites need additional rooms, and which Note: *Assumes proper network access by customer sites are not being utilized to their full potential. - Current database contains over 3,700 profiled room locations around the world.
Verrex GMSTM: Maintenance & Repair Conferencing, collaboration and presentation systems are all critical to today’s business communications. Essential information shared via digital signage, vital decisions made during an executive videoconference and high-impact client presentations all rely on AV systems operating at peak performance. Companies must ensure these systems are maintained properly and that any problems are resolved quickly, while managing the costs associated with these goals. GMS Maintenance & Repair offers every aspect of coverage for business-critical audiovisual and conferencing systems at a single office location or across an entire enterprise. From preventive maintenance to priority service response, these reliability-centric options allow companies to “mix and match” the resources that best suit their needs. The clear benefit to GMS Maintenance & Repair is it allows companies to better estimate long-term maintenance needs for all their offices. AV, IT, facility and other personnel can easily manage budgets, avoiding unplanned repair and service costs, while reducing downtime, maximizing equipment reliability and increasing systems performance. Work with our GMS team to customize your company’s AV maintenance and repair program: • Extended Warranty and Service Agreements • Unlimited Service Visits • Guaranteed Priority Service Response • Emergency Onsite Service Requests • Equipment Repair and Parts Replacement • Preventive Maintenance Visits • 24/7 Technical Support On-call hourly service is also available to assist with the unexpected. “ Ive always received excellent service from Verrex techs, technical phone support when needed, “Perfect!” scheduling support, as well as any other issues - Schering-Plough that have come up. - Alcatel-Lucent ”
Credentials Industry Certification Verrex is a Diamond Level AudioVisual Solutions Provider (AVSP), as designated by InfoComm International, the global association for the professional AV industry. Diamond AVSP is the highest level of certification achievable in education and training. This certification signifies Verrex sales, design, engineering, installation and managed services staffs have earned AV specialist credentials, awarded solely to those professionals who have demonstrated thorough comprehension of AV science and technology by passing InfoComm administered courses and exams. InfoComm certification is internationally recognized and supported by the professional AV industry. All three levels of AV specialist are part of the Verrex team: CTS-D (Certified Technology Specialist - Design), CTS-I (Certified Technology Specialist - Installation), CTS (Certified Technology Specialist - General) Solution Certifications. Verrex solution certifications ensure the highest level of expertise for business-critical applications: Videoconferencing/Audioconferencing » Cisco Registered Partner: Cisco Select Certified Partner » Cisco ATP (Authorized Technology Provider): Cisco TelePresence Video Advanced Partner » Cisco TelePresence Video Advanced: Field Engineer, Systems Engineer, Account Manager (North America + Asia Pacific) » Cisco TelePresence Video Express: Field Engineer, Systems Engineer, Account Manager (EMEA) » Polycom Certified Professional Designer, Certified Professional Installer » Polycom Certified Videoconferencing Engineer (CVE) » Polycom ATX Design & Implementation Certified » Polycom Installed Voice Certified » Polycom Infrastructure Certified » Polycom Video Certified » ClearOne Certified Professional Designer, Certified Professional Installer, Certified Technical Specialist » LifeSize Pro-Partner, Certified Sales Professionals » BiAmp Audia Certified Control Systems » Crestron Certified Masters Programmer, Certified Commercial Systems Designer, Certified Professional Installer » AMX Certified Programmer (ACE), Certified Designer, Certified Installer » Lutron ProAV Certified, Commercial AV Certified, Commercial Lighting Design Certified » Extron Certified Advanced AV Technician, Certified AV Associate » Extron Configurable Control Systems Certified Video » Crestron Digital Media: Digital Media Certified - Designer, Digital Media Certified - Engineer, Digital Media Certified - Technician » Christie Digital MicroTiles: Installer Certified » ISF Commercial Calibration Training Audio/Sound System » BiAmp Audia and AudiaFlex Certified » ClearOne Certified » BSS SoundWeb Certified » Synergetic Audio Concepts (Syn-Aud-Con) Sound System Design » Peavey MediaMatrix Certified » Polycom Installed Voice Certified Engineering » National Institute for Certification in Engineering Technologies (NICET)