1. Dashan P
Network Analyst
Dashan+919686636074
pdashan@gmail.com
AREAS OF EXPERTISE
 Cisco Routers&Switches
 Network Management
 Routing&Switching
 Remote Access
CERTIFICATION
 CCNA Certified
 ITIL FoundationLevel
 Core Java , ManualTesting,
Selenium Testing
HANDS-ON EXPERIENCE/KNOWLEDGE
 Routers-2500,2600,2800
 Switches - 2950,2960,3550,3560
and 3750
 Theoretical Knowledge on Security
devices like Firewalls.
PERSONAL SKILLS
 Customer Supportingskills
 CallHandling
 Good Documentation Skills
PERSONAL SUMMARY
An enthusiastic NetworkAnalyst with necessary drive and
determination needed to work on and resolvethe network
related issues. Possessingeffective organizationalskills and
working knowledge of networking technologies andhaving
a commitment to keep up to date with the latest
developments.Experienced in providing motivation,
guidance and up to date networking consultancyservice to
both colleaguesand clients.
WORK EXPERIENCE
Company Name : Unisys Global Services India
Designation : ESSA4
Team : Global Network Operation Centre(GNOC)
Duration : Feb 2014 to Till Date
Experience : 2Years 6Months
Handling Clients:Nutreco, Brocade, IHNG, Deta&BRS,
Imation, Becton Dickinson, Microsoft.
ROLES AND RESPONSIBILITIES
 Network monitoring & troubleshooting remotely.
Monitor Cisco routers, switches, Wireless Access
Points, VPN netgates and ATT Anira routers.
 Coordination with outsourcing teams like AT&T
and Verizon for Router configuration and
troubleshoot the issues.
 Interacting with service providers for internet Link
issues, network down issues and follow-up for the
closure until the issue is resolved.
 Worked in Monitoring tools like Nagios, Solar
Winds, BMC Remedy for the network and server
monitoring and its performance.
 Provide network support for the client day to day
activities and monitor the network activities for the

2. WORKED ON TOOLS
 MonitoringTools like NAGIOS,
Solar Winds
 ITSM, BPPM
 BMC Event and Impact
Management(BEM)
OPERATING SYSTEMS
 Basics of Windows 7-8, Linux
 Basics of Server 2003, Server 2008
BASIC KNOWLEDGEON
 C, JAVA Languages,c++
 Networks (CCNA)
EDUCATIONDETAILS
 B.Tech 2009-2013
 Intermediate 2007-2009
 SSLC 2007
ISP issues then escalate it to respective team if any
issue arises.
 Effective planning and coordinating the network
maintenance down time process.
 Prioritize the end user issues assigned in helpdesk
and maintain good relationship with Clients and
follow-up for the solution until the issue is resolved
 Initiates Sev-1 bridge call for the business impacting
incidents and work with clients and IM team to
chase for the issue until it is fixed.
 Maintain bridge calls and sends chronological order
to the clients and team.
 Oversee new system facilitation, and made
enhancements in existing IT Business process.
 Strong in decision making abilities and handle crisis
based upon priority of users.
 Creating and updating Standard Operating
Procedure (SOP) for various clients.
 Being the SME for the Networking clients conducts
training program about the network infrastructure
and explain the work structure for the new joiners.
 Working on ticketing platforms like ITSM Remedy
7.1, 8.1, Service Centre.
KEY SKILLSAND COMPETENCIES
 Ensuringexcellence in service delivery to ensure
client satisfaction and
 Good understandingaboutVLAN.
 Have a good Network Technical Background.
 Basic knowledge of ITIL Incident, problem and
Changemanagement.
 Ability to explain technical issues clearly to the next
level teams.
DECLARATION
I hereby confirm that all the information furnished above is true and correct. I shall show sincerity and
dedication in my work, which will prove to be honest and hardworking.
PLACE : BANGALORE Signature
DATE : 11-4-2016 DASHAN.P