Presentation on the use of multiple access devices. The growing range of devices that will support web access and where everything eventually becomes a PC. First Presented after Tommorows World Coverage, in January 2000.

1. “ Do you know what works and what doesn’t in online commerce?”

4. Scope of E-Commerce

5. What is MAD Multiple Access Devices MAD is about developing a strategy for creating profitable relationships with customers via electronic interactions

6. The future is MAD

8. Personal Computer

9. Kiosk

10. Games Consoles

11. Desktop Phone

12. Personal Digital Assistant (PDA)

13. Mobile Phones

14. Interactive TV – Set Top Box

15. Interactive TV – SKY / Open

16. Interactive TV – Telewest /Liberate

17. Other MAD Stuff

22. Device Roadmap Single Function Multi Function Device Collaboration Componentisation

24. Focus on rich media experience Text Pictures Simple Animation Sound & Video Virtual Reality Processing Power Bandwidth Speed Rich Media Evolution

28. Where – used from Home High St Mobile Workplace PC iDTV Games console Kiosk ATM POS PC – Web cafe PC iDTV Webpad / Laptops PDA Mobile phone In Car Computing In flight Computing Home appliance Web-fridge IP Phones Vending Machines

31. Which Device – Fit for purpose INFORM ATTRACT SELL SERVICE COLLABORATE iDTV iDTV iDTV PC PC PC PC PC Mobile / PDA KIOSK KIOSK PDA Mobile / PDA

32. MAD The world is going MAD (multiple access devices). No more talking - Entranet has delivered on this promise.

33. Online Voting Sun Microsystems asked Entranet to devise a solution for online voting. Entranet had to overcome major technical hurdles, the most problematic of which was to design a central server that could manage all kinds of different devices, all employing different technical specifications.

34. Online Voting (cont.) The system allows citizens to vote in elections via PC, WAP mobile phone, digital television, Palm Pilot, public kiosk, Alcatel telephone, and even a Dreamcast machine. The press loved it… Link to Tomorrow’s World

35. Entranet’s Architecture for MAD Web Browser Web Server eFS Server Servlet/Router Java Applet eFS Key Server DB Business Apps INTEGRATION WAP Gateway iDTV Provider Business Services Web Server Servlet/Router Web Server Servlet/Router SMS Gateway Tech. Services Bank Insurance Investment eFS Content Provision Entranet Server Pages XML Transformer (XSL) Content Management Process Management Information Analysis Contact Management Security Knowledge Management Transaction Management Security Load Balancing Systems Management Auditing Config. Management

36. iDTV Architecture Web Server IIS/Apache/Netscape eFS Server(s) Servlet/Router eFS and Legacy core systems Telewest Liberate - HTML/JavaScript C&W NTL JavaTV Future DVB-MHP eFS Content Provision XSL Style Sheets Entranet Server Pages XML Content OpenTV Open (Sky Digital) PowerTV

38. Thank you ! Dharmesh Mistry Chief Technology Officer, Entranet [email_address]