IS Update

More than 100 SAP users * * 115 named SAP users in Russia on 23.06.08

Who they contact with SAP issues?

Should they call IS? Or Accenture? Or Servicedesk?

In many (too many) cases they have no idea

Are we following up with our issues?

Who ensures that change requirements are captured and submitted timely?

Superuser organization – vital to survive and move in global SBM environment

Œ Supporting people  Supporting processes Ž Supporting systems

Supporting people ,[object Object],[object Object]

Supporting processes ,[object Object],[object Object]

Supporting systems ,[object Object]

Release 12 goes live 15 th August 2008 ,[object Object],[object Object],[object Object],[object Object],[object Object]

Superuser role is not technical !

Are superusers left alone to do all that?

Support organization ,[object Object],[object Object],[object Object],[object Object]

Global Support Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Issues ,[object Object],[object Object],[object Object],[object Object]

Build the role ,[object Object],[object Object]

Choose people ,[object Object]

Make people accountable ,[object Object],[object Object]

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