This document discusses the role of SAP superusers in supporting SAP users globally. It notes that there are over 100 named SAP users in Russia who sometimes do not know who to contact for SAP issues. The document outlines that superuser organization is vital and identifies three key elements of supporting people through issues resolution and training, supporting processes like change requests, and supporting systems like regression testing. It describes the global support model and notes that superusers are not solely responsible but are supported by organizations like Accenture global and regional process owners.