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IS update
SBM SUPERUSERS
More than  100  SAP users * *  115 named SAP users in Russia on 23.06.08
Who they contact with SAP issues?
Should they call IS?  Or Accenture? Or Servicedesk?
In many (too many) cases they have  no idea
Are we following up with  our  issues?
 
Who ensures that  change requirements  are captured and submitted timely?
 
Superuser  organization  – vital to survive and move in  global  SBM environment
Three key elements
 
Œ Supporting  people  Supporting  processes Ž Supporting  systems
Supporting people ,[object Object],[object Object]
Supporting processes ,[object Object],[object Object]
Supporting systems ,[object Object]
Release 12 goes live 15 th  August 2008 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Superuser role is not  technical !
Are superusers left alone to do all that?
NO!
Support organization ,[object Object],[object Object],[object Object],[object Object]
Global Support Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Issues ,[object Object],[object Object],[object Object],[object Object]
What needs to be done?
Build the role ,[object Object],[object Object]
Choose people ,[object Object]
Make people accountable ,[object Object],[object Object]
Reward
 

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