This document summarizes keynotes and presentations from SAP technology conferences. It discusses topics like execution excellence, sustainability opportunities for businesses, using SAP solutions to enable clear decision making. It also summarizes a presentation on data quality challenges in emergency healthcare and approaches to SAP system upgrades focusing on minimizing downtime or resources. Best practices from upgrade experiences and the role of SAP Solution Manager were also discussed.

1. SAP World TourOctober 21 NYCandASUG Chapter MeetingNovember 10 NYC- SAP World Tour: Notes from talk by Jonathan Rothman, Director of Data Management, Emergency Medical Associates (EMA) ASUG NYC: Upgrade Approaches and Best Practices from Grom 1 Notes from the meeting by Nancy Northrup, PMP, SSLBB Full presentations available through ASUG

2. Key Note : Execution Excellence Executive Summary Leadership Meet commitments Embrace realism Reward the doers Strategy Assess the environment: competition, regulatory, customer strength Address change management Respond to budget problems Keep great people Find change agents Promote internal cooperation Great Leaders create Great Cultures Hire people who are better than you are Grow your people Focus on root cause analysis Have humility – listening and learning 2 SAP Tech Ed, NYC N.Northrup 11/14/2009 Larry BossidySAP Tech Ed October 2009

3. Key Note: The Case for Sustainability Opportunities: Increase Financials and Drive the Brand Payback in Openness IT can avoid about 8 times it's footprint: 98% of opportunities are non -IT Cloud technology Water consumption in plants Energy to run the business Dedication to continuous improvement in the Supply Chain Auditable automated reporting based upon defined KPI’s feeding a dashboard New cost and Risk Drivers - EPA, Jan 2010: Begin reporting greenhouse emissions 3 SAP Tech Ed, NYC N.Northrup 11/14/2009 Peter Graf Chief Sustainability Officer and EVP Sustainability Solutions A Fresh Perspective on Business Process Excellence

4. Key Note: The Case for Sustainability Issues Emissions requirement are unclear Vulnerabilities More than 50% are in the wait and see attitude Tax issues Utilities and Farms are especially vulnerable PR Backlash Child labor Lead based paint Information dissemination over the web New mandate: Not only legal, but also social license 4 SAP Tech Ed, NYC N.Northrup 11/14/2009 Peter Graf Chief Sustainability Officer and EVP Sustainability Solutions A Fresh Perspective on Business Process Excellence

5. Key Note: Thriving in the New Reality: The Clear Enterprise Enable decision making Stages: Discovery-Realization-Optimization Discovery - Benchmarking and how to benchmark Realization -How to create more value from your IT investments Lower TOC - Over 1,000 SAP customer perspectives Test drive the Cloud using Explorer Optimization - Create a Value Management Office (value academy) Define business measures on an on-going basis Complete 73% on time or earlier On time and on budget important, but value more important KEY: Must show up on balance sheet and reports 5 SAP Tech Ed, NYC N.Northrup11/14/2009 Robert Eslin, President, SAP North America

6. Key Note: Thriving in the New Reality: The Clear Enterprise The Technology: Solution Manager Enabled access to new technology without an upgrade Business Objects - Contains Business Intelligence BO Explorer - Allows business people to search the data Google-like search for Real-time information, unlike spreadsheet which is static information Drill down capability Intuitive - no training required Cloud technology 6 SAP Tech Ed, NYC N.Northrup 11/14/2009 Robert Eslin, President, SAP North America

7. BI Breakout: Emergency HealthCare BIData Quality is never endingNotes from talk by Jonathan Rothman, Director of Data Management, Emergency Medical Associates (EMA) Strategy – culture of information self-reliance Drive business data ownership and report creation driving data-driven strategic and tactical decision making and timely report creation Priority – Information Access across organizational lines providing Sales view to supply chain – appreciation of inventory turnover 360 view of the customer SAP Business Objects connected to all source systems Small investment used to build the case for BI Bundled solution approach - comes with all the tools to build BI Frustration will kill the BI effort

8. Emergency HealthCare BINotes from talk by Jonathan Rothman Finding the Metrics Issues: Trade-off - data quality vs. data availability timeframe for initial data quality effort Multiple systems and eMedical records Demonstrate predictive abilities to get users to use the system Hospital resources are stretched Selling BI – demonstrate predictive uses for resource or bed needs The decision making circle: Data capture + analysis + Decision + Implementation + Evaluation Uses develop over time: tracking flu penetration Learn the business Build it It doesn't matter that it is wrong, as now they can criticize Rebuild it per the specs

9. SAP Upgrade ApproachesASUG NYC Chapter November 10, 2009- Notes from the meeting by Nancy Northrup, PMP, SSLBB Full presentations will be on the ASUG site soon 9

10. SAP Upgrade Drivers and Challenges Drivers Lower TCO –get the business people involved Increase nimble reaction to change and tighter solution integration Enhanced business functionality, improve productivity Look at daily transaction data to understand TCO of enhancements Challenges Project planning and scoping - Keep a running repository for reasons to upgrade Focus on business benefit including system constraints Highlight areas needing improvements Functional and organizational readiness - Former test scripts reveal future regression testing cost estimates 10

11. SAP Upgrade Drivers and Challenges Challenges (cont.) Technical challenges First steps in Solution Manager Business process modeling Document all processes Reverse engineer and clean up custom coding Needed stats Cost to maintain COE managed due to system constraints – should be business managed Upgrade stats - See SAP site for full enhancement directions Timeframes Upgrades are taking 5 months Enhancement packages are 7 weeks No forced upgrades - Enhancement packages enable the selection of parts choose to upgrade 11

12. SAP Upgrade Drivers and Challenges Strategies- Two approaches Downtime-minimizer What: – run major upgrade steps and convert large tables How - Create shadow instance with additional hardware Resource-minimizer : if additional hardware not an option, otherwise not recommended Manual vs. automated testing – higher quality / repeatability with automated testing (combo most popular due to needs of support packs) see SAP website for detailed description and list of upgrade tools 12

13. Experience Driven Upgrade approach What is your goal (Problem Statement)? Increased functionality? Technical improvements? Systems management? Upgrade Assessment Components - Functional, technical, organizational, governance data Objectives: Time and effort, customer objects, access needs Training / HR Component - Where will the workload shift? Plan on 3 week timeframe, except for hardware considerations "How much confidence do you want us to have" “How much confidence do you want to have as a team?” 13 Six Sigma note: Do a mini-SIPOC for each Risk SAP’s plan for Risk mitigation looks a lot like DFSS

14. Lessons Learned Focus on RCA to create a repeatable process going forward Do during the life cycle of the project Against KPIs Against objectives No project is flawless Break out lessons learned into sections that fit the way your project works Assessmentis the first step Heavy lifting - use tools! Change management critical !! 14

15. The Business Suite Contains: ERP, CRM., SRM, SCM, PLM Netweaver 7.0, SAP 6.0, Enhancement package 5 , business suite 7, SAP release 6, Netweaver tool service oriented architecture CE 7.1 Netweaver platform Provides heavy duty integration of the data Imbedded analytics - True drill down capability even at the shop floor Get away from the cubes Solution manager ties all of the applications together Maintenance strategy Support package provides fixes to SAP and regulatory needs Enhancements provide increased functionality Combine with support packs if upgrading 15

16. The Business Suite Maintenance strategy (cont.) Turning on switches : The Business View ==> Architectural view ==> Repository view Point of no return - Test rigorously in sandbox Solution Manager (support pack 20) optimizer identifies needs and required switches / usage types Identifies all SAP systems are running, creates XML stack and all software needed - Example: Once you have connected the portal, will tell you what software is needed Industry solutions now built within SAP Full regression testing recommended and required with enhancement packages 16

17. Advice from GROM Best practices white papers - www.service.sap.com/runsap Approach - Review ASAP and SAP Roadmap Customer service is big Big change from the 90's - Risk and complexity increased CHaRM (Change Request management (CTS+)) replaces cutting and pasting emails but still immature Role based security - Each role can only see their actions (ex: same developer cannot be tested) For upgrades use solution manager and move all CHaRM data to new version RCA - Dual stack environments only, memory hog 17

18. Advice from GROM Solution Manager - provides a format for logical groupings of best practices Record measure and manage change in proactive mode all internal to SAP screen Data captured goes with the ticket System information included Capable of building a custom database within Solution Manager Workflow loop possible Native out of the box: BP, sold-to, administrator, reported by, support team, and manager 18