Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Managed services customer costs vs it vendor costs - graphical
1. Typical “Break Fix” model when there’s an issue »No reason for the IT vendor to prioritize remediation<br />True Managed Services when there are no issues »The IT Vendor only profits when the customer’s network is working correctlyTrue Managed Services when there’s an issue »The IT Vendor needs to remediate as fast as possible to prevent incurring excessive costs<br />