1. S H A Y M C C A N N
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INTRODUCTION
Currently working for the EMEA Equity Derivativess Sales Support/Client Service team in
Citi which has given me great experience in working with a complex, rapidly changing
product set. Seeking new opportunity to further my professional career.
EXPERIENCE
2016 - present Citi Belfast
Equity Derivatives Analyst, Middle Office
 Heavy focus on client relationship management ensuring all client queries are handled
and dealt with in a professional and timely manner.
 Management of trade flow from front to back office, working with teams across the
globe to leverage expertise/time zones.
 Liaise on a daily basis with global operations network to resolve trade discrepancies and
provide prompt fail resolution. Risk reporting and escalations to higher management to
reduce business exposure.
 Confirming processing of corporate actions with client and Prime Brokers.
 Report and resolve identified settlement issues as they arise.
 Process and record on behalf of our client the transaction life cycle events and report to
our client all such events and each transaction's status.
 LEAN efficiency ambassador - continuously seeking to implement new processes and
technology to support new business initiatives, improve control and increase operating
efficiency.
 Ensuring trades are reported in line with EMIR and CFTC regulatory guidelines.
 Main point of contact for equity confirmations for following premium clients; Blackrock,
Alliance Bernstein, Elliott Group, Wellington Financial, Putnam Financial Services and
Pine River Capital Management. I help in the development of offshore agency staff to
meet key client deliverables in this area.
 Negotiation and execution of MCAs for Equity Products.
 Onboarding clients to electronic platforms e.g. MarkitWire. Continuous tracking of
electronic eligibility with a view to increasing volume processed in order to better meet
regulatory commitments.
2013-2016 Danske Bank Belfast
Support Officer, Specialist Business, Business Banking
 Working with the Invoice Finance Sales team to grow lending to existing and new clients.
2014 saw the team acquire 31 new clients, increasing our lending by a further

2. £26,365,000. Average daily borrowing figures hit £152M, surpassing our target of
£146M (19.7% increase on the previous year).
 Verifying contract hire agreement proposals.
 Liaising with our Markets team and settling foreign exchange transactions across client’s
dual currency ledgers.
 Managing online banking transactions.
 Co-ordinating online meetings with foreign prospective clients.
 Month-end data compilation and distribution to audit team and client managers.
 Liasing with Client Managers and Credit Department on a monthly basis to discuss
struggling clients and a plan of action.
 Reviewing client’s financial statistics for the past 24 months and identifying possible
increases in client’s facilities (generating £61,500 in income for 2014).
 Review client’s monthly financial controls in a bid to release further funding by reviewing
debtor credit limits in place using our external credit rating agency.
 Frequent interaction with our group legal team and our external solicitors in London in
relation to each Client’s invoice finance legal agreement.
 One of 12 employees to successfully join Danske Bank’s Talent ID program named
Aspire. The aim of the program was to identify high potential employees who show
strong leadership qualities for future management roles.
 Worked alongside the Corporate Banking team in late 2014 as part of my personal
development.
 As of March 2015 I’ve been given a year’s personal development role within the invoice
finance audit team to make up 40% of my working hours. Great experience in meeting
clients in an external work environment. I’ve gained the trust of my clients who have
valued my input and through my consultative input and advice I believe I have added
value to those businesses. My main role whilst auditing has been to help identify any
potential areas of risk for the bank. Carrying out in-depth analysis of companies debtors,
reports and procedures to ensure compliance with their invoice finance agreement. I
then prepare and submit detailed reports on findings with my recommendations for
action if appropriate. I have also been given the opportunity to undertake surveys of any
prospective clients, making recommendations regarding the business’ suitability for one
of our facilities.
2012-2013 Danske Bank Belfast
Service Advisor, Operations
 Responsible for calculating credit card PPI refunds due to customers .
 Providing general administrative support to colleagues & the Office Manager.
 Recording, compiling, transcribing and distributing the minutes of meetings.
 Updating online business procedures.
2010-2012 Network Research Edinburgh
Telephone Interviewer
 Company completes around 1m surveys on behalf of Lloyds banking group.
 Carrying out detailed surveys to high target expectations, paying particular attention to
extensive Data Protection training.
 Tasked with speaking with clients who had recently had negative experiences and
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3. providing unbiased feedback.
 Commended for high levels of quality and productivity and invited to train new recruits.
 Training and mentoring new recruits and providing feedback to management.
EDUCATION
2008-2012 Heriot-Watt University Edinburgh
 Master of Arts in Business and Finance with Honours of the Second Class (Upper
Division) 2:1
Modules included; Financial Markets Theory, International Bond and Currency Markets,
Financial Derivatives, Mergers and Acquisitions and Equity & Fund Management.
Dissertation Title; “What effect will a lower corporation tax rate have on the Northern
Irish economy in regards to Foreign Direct Investment?”
2001–2008 Ballyclare High School Ballyclare
 A-Levels
Government & Politics (B)
Business Studies (C)
Art & Design (C)
 GCSE
Business Studies (A*), Art and Design (A), English (B), Mathematics (B),
Double Award Science (BB), History (B), Half-course RE (B), German (C)
PE (C)
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