Additional support to increase availability.
Highlights:
• Cost efficient Warranty Service Upgrades
for IBM equipment
• Tailored to match increasing availability
requirements
• Easy to implement at any time during the
base warranty period
Designing IA for AI - Information Architecture Conference 2024
IBM - Warranty service upgrade
1. Datasheet
IBM Technical Support Services
Warranty Service Upgrade
Additional support to increase availability
Highlights
• Cost efficient Warranty Service Upgrades
for IBM equipment
• Tailored to match increasing availability
requirements
• Easy to implement at any time during the
base warranty period
When it comes to your IT infrastructure, time is money and downtime
is expensive, so it pays to have the right level of service in place. All new
IBM equipment is automatically provided with a base warranty service
level (varies by product).
However, your organisation may require an additional layer of support
in line with your business and operational requirements. For instance,
you may need 24×7, same-business-day support to cover weekends, or a
4 hour committed fix time, to meet your uptime policy.
IBM Warranty Service Upgrade (WSU) is a flexible service that is
designed to provide additional support options on top of the base
warranty.
Simple, affordable and flexible
Upgrading is easy and can be done at any time. WSU takes the base
warranty up to the service level of your choice in a cost-effective way.
Upgrade Options from Base Warranty
4 hour committed fix
Committed onsite support with parts
Committed contact
24×7 same business day
Base warranty
118455_TSS_DS_Warranty Service Upgrade_Final.indd 1 20/10/2015 17:45