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IBM Subscription and Support - English
1.
IBM Software Subscription and
Support Upgrades and technical support for your on-premise ibm software
2.
2 © 2015
IBM Corporation IBM delivers capabilities for virtually every need As a service, on-premise or via a cloud solution Cloud / As a Service / on-premise PaaS&SaaS • DevOps • Continuous engineering • Enterprise modernization • Application infrastructure • Intelligent business process management • Connectivity and application integration • Internet of Things • Cognitive computing • Business analytics • Big data • Data warehousing • Databases • Data refinement, integration, and governance • Enterprise content management • Mobile development and integration • Mobile experience analytics • Mobile management and security • Unified endpoint management • Security intelligence and analytics • Advanced fraud protection • Identity and access management • Data security and privacy • Application security • Infrastructure protection • Commerce and eCommerce • Marketing and merchandising • Procurement • Enterprise social and mail • Digital experience • Talent management • Cities management • Asset and facilities management Big Data & Analytics Development & IntegrationMobility Security Social / Digital Engagement IT Infrastructure & Operations • Storage • Storage management • Systems • Integrated systems • IT service management IaaS
3.
3 © 2015
IBM Corporation How and where you consume these capabilities is up to you Based on your needs and requirements • On premise: Software is installed, deployed and managed within your IT infrastructure • As a service: Applications, platforms and infrastructures run on clouds (distant computers) connected to users’ computers via the Internet and, usually, a web browser • Via Hybrid clouds: A marriage of private clouds and on- premise applications (core business processes and systems of record) and sensitive data from within traditional data center environments with public cloud services. Hybrid Cloud PRIVATE PUBLIC ON-PREMISES Choice puts you in control You can optimize and maximize usage of your on-premise resources – data, apps, infrastructure, systems AND make investments in cloud and services. It's not either /or. Choose on-premise, As a Service or Cloud for unmatched flexibility and security
4.
4 © 2015
IBM Corporation IBM Software Subscription and Support is essential When you choose on-premise or hybrid cloud delivery IBM Software Subscription and Support, a comprehensive product upgrade and technical support solution, ensures that IBM software not only solves today’s challenges, but that it continues to deliver value for years to come with access to innovation and expertise IBM Software Subscription benefits delivers innovation in the form of product upgrades—new releases and new versions—at your convenience. It delivers security, fixes, patches and code enhancements in smaller burst as well to minimize disruptions and accelerate value. IBM Software Support benefits delivers technical expertise with access to a single entry Support portal, knowledge engineers, product and technical support planners and professionals online or by phone—when, where, and how you need. ibm.com/software/subscriptionandsupport One year included with your initial Passport Advantage or Passport Advantage Express software purchase
5.
5 © 2015
IBM Corporation IBM Software Subscription and Support delivers innovation Innovation is in our DNA IBM Research is your innovation engine For more than sixty years, IBM Research has been the innovation engine of the IBM corporation. From helping the Apollo space missions land on the moon to Watson, IBM Research continues to define the future of technology 12 labs. 6 continents @3,000 scientists and hundreds of researchers with deep industry expertise 46 different U.S. states and 35 countries 22 years of patent leadership #1 in patents - the 22nd consecutive year that the company earned more U.S. patents than any other company In 2014 received a record 7,534 patents U.S. patents In 2013, IBM set a new single-year record with 6,809 U.S. patents From 1993-2014, IBM inventors received nearly 81,500 patents 8,500 IBM inventors in 46 US states and 43 countries worldwide Each year IBM invests approximately 6% of total revenue in R&D focusing • on high-growth, high-value opportunities • near-term and mid-term innovations • new technologies to help clients address their most difficult challenges.
6.
6 © 2015
IBM Corporation Use your IBM Software Subscription and Support benefits to download new versions, releases, code enhancements— when you choose Make sure you request access to Passport Advantage Online set your notification & download preferences locate your Primary, Secondary and Site Technical contacts view entitlements and much more If you have technical responsibilities check your access to Service Requests and PMRs subscribe to support notifications and security bulletins take advantage of fixes and patches to safeguard your systems and processes Download new and enhanced IBM software when it becomes available While the choice of what to upgrade and when is yours, we recommend that you download a new version or release before your installed version reaches end-of-support IBM Software Subscription benefits delivers innovation in the form of product upgrades—new releases and new versions—at your convenience to minimize disruptions and accelerate value. To get full value from your Subscription benefits, please
7.
7 © 2015
IBM Corporation Use your IBM Software Subscription and Support benefits to reduce costs, improve performance, increase efficiency, security and ROI up to 80% increase in compression rates reducing overall storage costs with DB2 upgrade performance improvement for multi-subscriber message delivery with IBM MQ upgrade as much as 60% cost reduction in email storage with IBM Notes® and Domino® upgrade 80% 60% 20% faster interactive response time with Cognos Business Intelligence upgrade 500% Benchmarks show that clients who upgrade are on average 20% more effective and more efficient than those who do not. Examples of upgrade benefits reported by IBM clients
8.
8 © 2015
IBM Corporation Use your IBM Software Subscription and Support benefits to empower your technical teams Learn more @ •ibm.com/support •IBM electronic support Start with the IBM Support Portal a single integrated interface @ ibm.com/support Search for answers to how-to and code-related questions Link to IBM Knowledge Centers and connect with user groups and forums Download Redbooks and support documentation Access Fix Central Submit IBM Service Requests and track and review PMR records Engage with knowledge engineers and dedicated technical specialists by phone 24x7 support for severity 1 issues – if you’re working, we’re working Use IBM Remote Assistance and the IBM Support Assistant to speed troubleshooting. Subscribe to support notifications for security alert and routine support updates based on your preferences
9.
9 © 2015
IBM Corporation Use your IBM Software Subscription and Support benefits to receive proactive release, security and support alerts customized to your needs • eNotifications (set within your entitled Passport Advantage Online Site) let you know when new versions, releases and modifications to your licensed IBM software are available for download • Stay up to date with MyNotifications. Get security alerts and links to new and updated support information including: APARs, downloads and drivers [releases, refreshes, fix packs, iFixes, updates, SupportPacs, tools, and other support code], flashes, Red Alerts and Technotes [troubleshooting]
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10 © 2015
IBM Corporation Extend your S&S with premium support and service offerings For assistance with downloads and installation to deployment and beyond Build on your S&S benefits with additional support offerings Accelerated Value Program pairs you with an assigned expert who builds foundational understanding of your overall environment. Through that understanding, the trusted expert advisor works to facilitate faster deployments, lifecycle leadership, risk mitigation and more, by identifying ways to improve your environment and staff skill set. IBM Software/Lab Services skilled, knowledgeable consultants to help you successfully implement your solutions, maximize the value of your investment, and address your critical business needs. Enhanced Software Support from Global Technology Services
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IBM Corporation Renew your IBM Software Subscription and Support For continuous access to upgrades, technical support & expertise A comprehensive product upgrade and technical support solution, IBM Software Subscription and Support provides access to upgrades, incremental enhancements, fixes, security patches, experts and technical support-- helping to ensure that your investment delivers value from day one and for years to come ibm.com/software/subscriptionandsupport IBM Software Subscription provides entitled access to innovation. Download IBM Support @ ibm.com/support. Search for tools, documentation, forums, Redbooks and knowledge assets Sign in for a support experience tailored to your unique profile and preferences Request access to and use the Service Request (SR) tool (and PMR reporting) for rapid response to severity 1 support issues IBM Technical Support provides access to online and local support experts. Start with At your convenience new versions and releases from Passport Advantage Online Incremental code and security enhancements fixes, patches
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IBM Corporation Advocate for renewable IBM Software Subscription and Support Share this presentation with others Renew every product, every year—active S&S delivers measurable value • Capitalize on new, innovative functionality –download new versions and releases • Submit Service Requests and PMRs for faster time to resolution • Locate documents and share information with user communities and IBM knowledge engineers and experts and dedicated support specialists • Plan for innovation and protect your investment • Lower software acquisition expenses • Minimize downtime, outage and other risks resulting from technical and operational issues • Increase security, optimize performance • Reduce vulnerabilities and risks • Decreases burden on your IT staff Don’t let your coverage lapse—without active S&S, your costs and risks increase* For more information: ibm.com/software/subscriptionandsupport | www.ibm.com/support *Cost to reinstate to take advantage for upgrade, fixes, and entitled support is up to three times the annual renewal expense
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IBM Corporation Learn more: IBM Software Subscription and Support Key links For more information: ibm.com/software/subscriptionandsupport View the IBM Software Subscription and Support video series Upgrade Essentials View new and enhanced versions and releases of your licensed software Learn how you can upgrade with active IBM Software Subscription and Support Support Essentials IBM Electronic Support IBM Support Portal IBM Software Support Handbook IBM Software Support Lifecycle
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IBM Corporation Trademarks and notes IBM Corporation 2015 IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with the appropriate symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml. Other company, product, and service names may be trademarks or service marks of others. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates.
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