1. TOTA L V O I C E M A N A G E M E N T
Managed Voice over IP Services Others Can’t Even Talk About
Through centralized Hosted PBX and high-speed fibre-optic infrastructure epiknetworks provides companies of all sizes with highly
customized VoIP solutions that are both affordable and completely reliable. Previously, many of these solutions were only available to
the largest corporations.
We take care of everything from the hardware and software, to ongoing maintenance. You’ll never worry about your voice services
again. In addition to all the equipment, epiknetworks offers one easy-to-understand bill. Now, that’s worth talking about.
Flexible, Reliable, And Simple To Use
epiknetworks provides tenants of large commercial office buildings with a single point of contact for all telecommunications and data
services. We complement that with responsive support, both through remote monitoring and on-site service. So if you’re adding staff,
or re-configuring your offices, you can leave all your telecomm requirements to us.
Since we install commercial-grade, fibre-optic based, Managed VoIP services, you benefit from state-of-the-art technology, without
making up-front capital investments.
Reliability Support
• Advanced fibre optics for reliable, consistent connection • Trained technicians are as close as the elevator – call epik
• A single source of responsibility for all data and Customer Care, and you’ll speak with a live rep within 60 seconds.
telecommunications • Backed by an industry leading Service Level Agreement
• Backed by an industry leading Service Level Agreement
Total Voice Management Features
epiknetworks leads the way in Hosted VoIP services in leading commercial office buildings across North America.
Centralized Genband softswitches and high speed fibre-optic infrastructure allow us to provide highly customized Voice over IP solutions
that are both affordable and reliable. Many of these solutions were previously only available to the largest corporations. The epik
services model makes them affordable to small and medium-size companies.
Abbreviated 2-digit Dialing Call Waiting/Caller ID Manager Group Call Pickup Queue/ACD
Anonymous Call Rejection Caller ID Hold-on Queuing Hold Reassign Phone
Authorization Code Calling Caller ID Block Hunt Groups Redial
Billing Codes Class of Service Indicated Call Park Release (End Call)
Broadcast Paging Console Assistant Application Intercom Remote Access to Call Forward
Call Back Queuing Conference Last Call Return Remote Phone
Call Block (Selective Call Rejection) Direct Extension Assignment Meet-Me Conferencing Selective Call Forward
Call Forward All Calls Direct Inward Dialing Multi Call Park SoftPhone Application
Call Forward Busy Direct Outward Dialing Music on Hold Speed Dial
Call Forward No Answer Directed Call Pickup Mute Time-of-Day Routing
Call Forward Out of Service Distinctive Ring Night Mode (After-hours Answering) Toll Bypass
Call Return Do Not Disturb On-Net Routing Transfer, Blind & Supervised
Call Screening Emergency Number Support Permanent Caller ID Block Release Urgent Call
Call Trace Emergency Mobility Support Phone Configurator Virtual Ring
Call Waiting Forward to Voice Mail Priority Call Web Portal
Call Waiting ID Find Me No Answer Privacy Guard Voice Mail
epiknetworks gives you access to a dedicated You can even integrate your VoIP
web portal to manage your calls and features: phone with Outlook … and Click to Call from Outlook:
www.epiknetworks.com

2. TOTA L V O I C E M A N A G E M E N T
Features Continued
508 Compliant SoftPhone – IP Blue
• Microsoft’s Speech API (SAPI) text-to-speech engine.
Selectable voice type, speach rate/volume, audio output device.
• Integration with JAWS screen reader for superior
text-to-speach functionality.
• Voice commands with Dragon NaturallySpeaking software.
• Audio text translation for all features of the softphone,
including caller ID, phone/line status, directories, missed
calls, and more…
• Built-in Cisco text relay TTD/TTY terminal
• Support for with Windows accessibility options, including
screen mangifier, sticky keys, mouse keys, etc…
• Keyboard shortcuts and system-wide hotkeys
Video SoftPhone
Support
epiknetworks leads the way in Hosted VoIP services in leading commercial office
buildings across North America.
Our trained technicians take care of everything – hardware, software and complete support including
installation, configuration, and maintenance. There are no major up-front capital costs. You’ll never
have to worry about your equipment again – we take care of it all.
Trained technicians are as close as the elevator – call epik Customer Care, and you’ll
speak with a live rep within 60 seconds.
Continuous Remote Monitoring Supports On-Site Presence
epiknetworks deploys sophisticated remote monitoring systems to detect any potential problems at
the earliest possible time. In most cases, remedies are in place before there is any impact on end
users. These systems are augmented by on-site technical support for immediate service.
epiknetworks provides access to a single point of contact for all services
24/7 Monitoring
epiknetworks leads the way in Hosted VoIP services in leading commercial office
buildings across North America.
We monitor and analyze our entire network in real-time, and get in-depth performance metrics for
all our VoIP Phones, routers, switches, servers, and any other SNMP-enabled devices.
This means that we are always on top of potential service issues, and often fix the
problem before you’re even aware of it.
Our customers enjoy worry-free telecommunications!
04/2008
The fastest way to enable your business. Call 1-866-353-9333
We’re already there. The future of business is at your door. Because your building is already “lit” with our advanced
fibre optics, getting connected is easy. All you have to do is sign up today, and you’ll be set up within 10 days. Plus,
you get the benefit of instant onsite support.
www.epiknetworks.com