Hosted Telephone Systems or VoIP will bring all your communications together across all your locations including home-workers ensuring that you now have one single phone system for your business, which all calls between users are free irrespective of their global destination. With a traditional telephone system, the day it goes on the wall is the day it went out of date! With Hosted Telephone Systems you connect to it, so you are always have the latest communication offerings at your disposal within your business. As and when we upgrade, you get upgraded.

1. Hosted Voice Overview
(TJ Communications)

2. Introduction to Hosted Voice
 Hosted Voice Offering
 Based on the well-established Broadsoft Broadworks Platform
 Fully-featured IP telephony capability
 Carrier grade, five nines service
 Available Now!

3. Understanding the Hosted Voice service offering
When you choose Hosted Voice you get the following advantages;
 No need for a PBX to be installed/maintained at the customers premises.
 No large upfront costs, all service charges are billed monthly.
 Several feature sets to choose from.
 Corporate telephony solutions at SME prices.
 Central system management and support.

4. Platform Architecture
Components that make up the platform
 Application Servers, operates at the core and handles users, groups & subscription
services.
 Media Servers, enables a broad array of media features including, Auto Attendant,
Music on Hold, service announcements etc.
 Network Servers, enables massive scalability and geographic redundancy, Least-
cost routing, dial plans and Voice VPNs.
 Session Border Controllers, are the phones entry point into the platform, The SBCs
take care of things like Security, NAT traversal and call routing.
 Service Provisioning Application, this web-based application server, enables users
to be easily added to the platform and services added.
 Business Portal, is where end-users can access and change personal and group
features via a friendly web interface.

5. Platform Scalability & Resiliency
 Platform is Geographically split.
 Multiple secure data centres in London Docklands.
 Each service is modular.
 All hardware can scale out, simply by increasing numbers in each service
cluster

6. Customer Premises Equipment
Elements needed at the customers premises:- ADSL Solution 5 Users
 BT Single PSTN Line
 ADSL Connectivity
 ZyXEL Prestige 660H-D1 ADSL Router
 ZyXEL Dimension ES-116P 16x 10/100Mbps Ethernet Switch
 Cat5e Cabling
 Polycom IP SoundPoint Phones
*Service based on Titan/Griffin Broadband Codec used G711

7. Connectivity
ADSL
SDSL
Leased Line
LAN Extension Service (LES)

8. Calculating the Bandwith required for calls
 VoIP Calls are delivered over the local area network through the broadband router
and out onto the internet where they are sent to our platform.
 Each call is digitally compressed at the handset. The method of compressing is
known as Codec. We use two types of codec, one with less compression (better
Quality/More bandwidth used) the other uses higher compression slightly lower
quality/less bandwidth used).
 The Two Code’s we use are G711u & G729, with IP and UDP headers for transport
added to the stream on the wire makes the packet size approximately:-
G.711 = 85K
G.729 = 32K
ADSL MAX Premium 8MB Downstream 800Kbps upstream on G711 = 8 Concurrent calls*.
* Estimates only - check broadband speeds and availability first.

9. Features of Hosted VoIP PBX
Personal Services Personal Portal Group Web Portal
Dial Tone/Connectivity Alternate Numbers Calling Group ID Delivery
Call Transfer Anonymous Call Rejection Calling Line ID configuration
Automatic Callback (inter-group) Call Forwarding Ring Splash Calling Plans (incoming/Outgoing)
Call Forwarding (Always, Busy, Call Forwarding Selective Configurable Extension Dialling
No Answer, Remote Access) Call Screening by Digit Patterns Configurable Feature Codes
Call Hold Calling Line ID Blocking Configurable Feature Code Prefix
Call Return Calling Line ID Delivery per Call Device inventory
Call Trace Cancel Call Waiting Group Resource Inventory
Call Waiting Reporting
Cancel Call Waiting per Call Hunt Groups
Calling Line ID Delivery Priority Alert/Ringing Loudspeaker Paging
Calling Name Delivery Remote Office Series Completion
Calling Line ID Blocking per Call Selective Call Acceptance Music On Hold
Do Not Disturb Selective Call Rejection Voice Portal
Last Number Redial Simultaneous Ring Group Pickup
Speed Dial 8 & Speed Dial 100 Voicemail
Three-Way Calling
Voice Portal Calling
Direct Call Pick Up
Ext Dialling

10. Outlook Integration
Broadworks Assistant
Answer
Call Line selector
Hold
End
Voicemail
3-Way Conference Pop-Up Notification
Blind / Consult Transfer
Answer Answer calls
Hold Place a call on hold
Send an incoming call to voicemail. Also dial voicemail by clicking this
Voicemail
button when the call line is blank no active calls are present
Blind / Consult Transfer Blind or consult transfer calls
3-Way Conference Initiate or end a 3-way conference
End End a Call
Call Line Selector Selects call line via drop list
Pop-Up Notification Transfer to Voicemail, End or answer a call

11. Titan Technology Partners
Strategic Relationships
BROADSOFT – Global Market Leader in delivering IP Centrex solutions, 1 million ports already shipped!
ATREUS SYSTEMS – Leader in VoIP Provisioning, based on quality of deployments and strength of Technology Internet Telephony!
VEGASTREAM – Leading supplier of dedicated business VoIP gateways!
POLYCOM – Design and delivers the world's best-selling voice, video, multi-network gateways and multipoint conferencing solutions!
SIPURA TECHNOLOGY– supply VoIP CPE and station endpoint equipment!
CISCO SYSTEMS – Leader in Data-networking!

12. IP Telephony vs Traditional Market
•Single Wire to desktop
•Add’s, Moves & Changes
•Friendly Web based User Interface
•Remote Working
•Reduced Management Overhead
•Reduced on-going service costs

13. In Summary…
Titan Hosted Voice has the power to significantly improve your
company’s telecoms by significantly increasing productivity and reduce
costs.
Hosted VoIP is the future of telecommunications and with
Titan Hosted Voice the possibilities are unlimited
For more information on Hosted
Telephony, please email
info@tjcomms.co.uk or call us on
01273 900062.
Thank you for your time !
TJ Communications
(www.tjcomms.co.uk)