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VoIP BASED PREDICTIVE
        DIALER


    PRESENTED BY :-
          AMBRISH PANDEY
          HIMANSHU AWASTHI
AN ITRODUCTION TO VoIP

• Voice over Internet Protocol is the routing of voice
  conversations over the Internet or through any other IP-
  based network.


• VoIP is also known as IP Telephony, Internet
  telephony, Broadband telephony, Broadband Phone
  and Voice over Broadband.
HOW VoIP WORKS
• VoIP services convert your voice into a digital signal that
  travels over the Internet.

• If you are calling a regular phone number, the signal is
  converted to a regular telephone signal before it reaches
  the destination.

• VoIP can allow you to make a call directly from a
  computer, a special VoIP phone, or a traditional phone
  connected to a special adapter.

• Incoming phone calls can be automatically routed to your
  VoIP phone, regardless of where you are connected to
  the network.
VoIP NETWORK DIAGRAM
VoIP CHALLANGES

• Delay/Network Latency.
• Packet loss.
• Jitter.
• Echo.
• Security.
FEATURES
• VoIP allows users to travel anywhere in the world and still make and
   receive phone calls.

• Subscribers of phone-line replacement services can make and
   receive local phone calls regardless of their location.

• Specialized mobile VoIP services enable users to talk over internet
   protocol and use VoIP based Instant Messenger services.

• VoIP phones can integrate with other services available over the
   Internet, including video conversation, message or data file
   exchange in parallel with the conversation, audio conferencing,
   managing address books and passing information about whether
   others (e.g. friends or colleagues) are available online to interested
   parties.
DRAWBACKS OF VoIP

• Internet connection requirement.

• Difficulty with sending faxes.

• Power Outages.
PREDICTIVE DIALER

• Predictive dialers are widely used in call centers.

• A predictive dialer is a computerized system
  that automatically dials batches of telephone
  numbers for connection to agents assigned to
  sales or other outbound campaigns.
HOW DIALER WORKS
• The predictive dialer exhibits predictive behavior
  when it has more call attempts (dials) outstanding
  than it has agents that are already available to
  handle calls.

• The predictive dialing happens when the predictive
  dialer dials ahead of the agents becoming available
  or when the predictive dialer matches a forecast
  number of available agents with a forecast number of
  available called parties.

• The matching and dialing ahead perspectives
  provide the large increases in dial rates and agent
  productivity.
BENIFITS
BUSINESS BENEFITS

• Before manually dialing each call, operators spend time
  reviewing paper records or computer terminal screens,
  selecting the person to be called, finding the phone
  number, dialing the number , listening to the ring,
  listening to the phone company intercepts, busy signals
  and answering machines.

• Operators also spend time updating information after
  the call.
Comparison Of Manual Dialing And Predictive
Dialing
DIALER NETWORK DIAGRAM
CONCLUSION

PRODUCTIVITY INCREASES OF
200% TO 300% WHEN USING
PREDICTIVE DIALER.
REFRENCES

• www.accruindia.com

• www.wekipedia.com

• Computer Networks By Andrew S. Tanenbaum.

• Data Communication By William Stallin.
THANK YOU

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Presentation

  • 1. VoIP BASED PREDICTIVE DIALER PRESENTED BY :- AMBRISH PANDEY HIMANSHU AWASTHI
  • 2. AN ITRODUCTION TO VoIP • Voice over Internet Protocol is the routing of voice conversations over the Internet or through any other IP- based network. • VoIP is also known as IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband.
  • 3. HOW VoIP WORKS • VoIP services convert your voice into a digital signal that travels over the Internet. • If you are calling a regular phone number, the signal is converted to a regular telephone signal before it reaches the destination. • VoIP can allow you to make a call directly from a computer, a special VoIP phone, or a traditional phone connected to a special adapter. • Incoming phone calls can be automatically routed to your VoIP phone, regardless of where you are connected to the network.
  • 5. VoIP CHALLANGES • Delay/Network Latency. • Packet loss. • Jitter. • Echo. • Security.
  • 6. FEATURES • VoIP allows users to travel anywhere in the world and still make and receive phone calls. • Subscribers of phone-line replacement services can make and receive local phone calls regardless of their location. • Specialized mobile VoIP services enable users to talk over internet protocol and use VoIP based Instant Messenger services. • VoIP phones can integrate with other services available over the Internet, including video conversation, message or data file exchange in parallel with the conversation, audio conferencing, managing address books and passing information about whether others (e.g. friends or colleagues) are available online to interested parties.
  • 7. DRAWBACKS OF VoIP • Internet connection requirement. • Difficulty with sending faxes. • Power Outages.
  • 8. PREDICTIVE DIALER • Predictive dialers are widely used in call centers. • A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other outbound campaigns.
  • 9. HOW DIALER WORKS • The predictive dialer exhibits predictive behavior when it has more call attempts (dials) outstanding than it has agents that are already available to handle calls. • The predictive dialing happens when the predictive dialer dials ahead of the agents becoming available or when the predictive dialer matches a forecast number of available agents with a forecast number of available called parties. • The matching and dialing ahead perspectives provide the large increases in dial rates and agent productivity.
  • 10. BENIFITS BUSINESS BENEFITS • Before manually dialing each call, operators spend time reviewing paper records or computer terminal screens, selecting the person to be called, finding the phone number, dialing the number , listening to the ring, listening to the phone company intercepts, busy signals and answering machines. • Operators also spend time updating information after the call.
  • 11. Comparison Of Manual Dialing And Predictive Dialing
  • 13. CONCLUSION PRODUCTIVITY INCREASES OF 200% TO 300% WHEN USING PREDICTIVE DIALER.
  • 14. REFRENCES • www.accruindia.com • www.wekipedia.com • Computer Networks By Andrew S. Tanenbaum. • Data Communication By William Stallin.