1. PROGRAMME DETAILS
S.NO. HIGHLIGHTS DURATION
1 POSITIVE ATTITUDE 8 hours
Meaning & importance of attitude
About positive & negative attitude
Impact of positive & negative attitude on body, mind & spirit
Need for positive attitude
Goals & attitude
Key to positive attitude
Solving problems with a change in attitude
Meditation and resolution
2 PERSONAL EFFECTIVENESS 16 hours ( 8 hours
* 2 days)
Self awareness & analysis
Dreams & aspirations
Emotional Bank
Effective communication
Body language
Listening skills
Conflict management
Personal attributes
Manners & etiquette
Networking
Introspection
3 CREATIVITY 8 hours
Introduction to your creative self
Object description
Thematic description
Be in other’s shoes
Pictorial portrayal
Write someone’s diary to know that person
Creative self expression
Trouble shooting by being creative

2. 4 TIME MANAGEMENT 8 hours
Introduction and need of time management
Analysis of present activities
Activity grid analysis
Redefining goals
Setting priorities in light of goals
Know your role
Reallocation of time resources
Techniques on optimizing time
Concentration
5 TEAM MANAGEMENT & LEADERSHIP 8 hours
Meaning & elements of team
Team objective
Team behavior , performance & effectiveness
Being a leader-roles, responsibilities & challenges
Leader as a role model
Communication
Conflict resolution
Crisis management by team
6 EFFECTIVE COMMUNICATION 8 hours
Introduction-meaning & need of communication
Process of communication
Barriers in communication
Result of miscommunication
Types of communication
Body language
Making communication effective
Being an effective listener
Making communication fruitful
7 PRESENTATION 8 hours
Meaning & Purpose
Elements of public speaking
Impromptu
Business presentation
Departmental meeting
Group discussion for trouble shooting
About interviews

3. 8 BUSINESS CORRESPONDENCE 8 hours
Purpose and impact
Types of business correspondence
Protocol in written communication
Handling emails
Difference between inter and intra organizational correspondence
Drafting different kinds of business letters
9 BUSINESS ETIQUETTE 8 hours
Behavior and manners
Offending words, gestures and acts
Effective body language
Good conversation
Grooming & presentation
Table manners
Telephone manners
Protocol with seniors, peers & subordinates
10 MOTIVATION 8 hours
Self awareness
Personality traits
Managing thoughts
Needs & rewards
Perception & attitude
Developing positive attitude
Creative use of mind
Being on top of the world
11 KEY RESULT AREAS
Overview of Performance Management System
Understanding Performance Management System
Learning Objectives and Agenda
The Performance Management Process
Individual Reflections and Insights
KRAs’ Setting Process
Understanding the various methods of setting KRAs
Lead & Lag Performance Indicators - Measuring and managing
'Cause & Effect' performance relationships through Lead & Lag
Indicators
Skills Practice and Feedback
SMART' KRAs

4. How to setup SMART KRAs
Aligning your / departmental KRAs with the Organizational
Strategy
Skills Practice & Feedback Action Planning
Individual / Group Action Planning
12 EMOTIONAL INTELLIGENCE
Knowing my emotions and the energy that gets produced.
How well do I know myself? Am I aware of my strengths?
Do/can I accept my weaknesses?
What am I best at?
How will knowing myself help me become My Best Self?
How identities are constructed.
Understanding the conscious and the subconscious – reactive
mind.
Why do I get reactivated? Handling the potential trouble source
(PTS).
How to overcome the ‘drives’, ‘in order to’ attitude and create
results.
How important are completions?
Am I optimistic and upbeat?
Emotional Intelligence and success
13 FINANCE FOR NON-FINANCE EXECUTIVES-I 8 hours
About of accounting and financial management
Financial statements-Profit & Loss Account, Balance Sheet
Interpreting financial results
Important tool of analysis-Ratios
Ratio analysis –computation & interpretation
14 FINANCE FOR NON-FINANCE EXECUTIVES-II 8 hours
Working capital decisions
Meaning and Concept
Estimation of Working Capital needs
Financing of Working Capital/Current Assets
Capital expenditure decisions
Cost benefit analysis
Appraisal criteria-PBP, NPV, IRR

5. 15 TAXATION 8 hours
Excise, VAT, Sales Tax
Corporate Income Tax
Various exemptions for industries
Other taxes and duties
16 PERSONAL FINANCIAL MANAGEMENT 8 hours
Taxation and tax planning
Avenues of investment- Stocks, Mutual Funds, Bonds, others
Instruments for tax planning
All about personal loans
8 hours
17 HOUSEKEEPING
Sanitation & cleaning
Odor control
Waste disposal
Pest, rodent & animal control
Environmental hygiene
Personal hygiene
18 CONVERSATIONAL ENGLISH 15 hours
Basic grammar – Parts of speech
Types and their usage
Common grammatical errors
Effective Listening
Reading
Comprehension
Activities – Group Discussion, Debate, Extempore, Presentation
METHODOLOGY:
• Classroom teaching complemented by case studies, games, role plays,
situation analysis, group activities, presentations and other participative
exercises.
• Individual participation is ensured.
• The programme shall be customized after taking inputs from the
organization so as to ensure achievement of training objectives.