12. التغيير محركات
• Environmental Changes البيئية المتغيرات
– Exploding growth in use and applications of technology
– Increased customer expectations for services, including
quality and responsiveness
– “Competition” from other sources
• Budgetary Constraints على المفروضة القيودالميزانية
– Justification for spending $$$ on libraries
– Increasing competition for resources
– Cost savings and/or reallocation
• Justifying our Existence تبريرالوجود
– Fighting to remain relevant
15. ISO 2789: 2013 -- International
library statistics (5th ed.)
ISO 11620: 2014 -- Library
performance indicators (3rd ed.)
• ISO 16439: 2014 -- Library impact
assessment
• ISO 16439: 2014 -- Library impact
assessment
المكتبات في األداء قياس
16. المكتبات في األداء قياس
المكتبات ومؤسسات لجمعيات الدولي االتحاد(إفا)
by Roswitha Poll & Peter te Boekhorst (Eds.)
Publisher: Munich: K.G. Saur, 2007
The first edition of this handbook appeared in 1996 and
dealt with academic libraries. It gained wide acceptance
and was translated into five other languages.
After ten years, this new edition widens the perspective to
include public libraries and adds indicators for electronic
services and cost-effectiveness. It offers a set of 40 such
indicators and provides practical help by describing
sampling and surveying procedures and by giving examples
for each indicator. The Handbook is intended as a practical
instrument for the evaluation of library services. Although
it aims specifically at academic and public libraries, most
indicators will also apply to all other types of libraries.
2nd revised edition.
(IFLA Publications; 127); ISBN 978-3-598-22033-3
Price: EUR 78,00 (EUR 58,00 for IFLA Members)
Measuring Quality:
Performance
Measurement in
Libraries
18. واألداء المخرجات قياس
• Outcomes are the effect of the library on the
environment or target population
• Performance is the degree to which a library is
achieving its objectives, particularly in term of users’
needs
• Performance indicators (measures) are quantified
statements used to evaluate the performance of the
library in achieving its objectives
19. •هو األداء مؤشر: *
"يتم التي المكتبة وبيانات إحصائيات من ستمدُي ،شفوي أو رمزي أو عددي تعبير
المكتبة أداء لوصف استخدامها"
• Performance Indicator (PI) is*:
”Numeral, symbolic or verbal expression, derived from library
statistics and data used to characterize the performance of a
library”
*أيزو11620ISO
األداء مؤشرات
21. Measuring Quality
Performance Measurement in Libraries
1. Resources, infrastructure للمكتبة التحتية والبنية الموارد
– Per capita: user area, seats, expenditures, staff
2. Use االستخدام
– User satisfaction; collection use; reference questions
3. Efficiency الكفاءة
– Cost per user, visit, use, download ; processing speed
4. Potentials and Development والتقدم التطور
– % of acq. budget spent electronically, library staff
providing and developing electronic services
22. Specific Resources/Infrastructure Indicator:
Seats per Capita
السكان من نسمة لكل المقاعد عدد
• Background الخلفية
– Library as physical place to work is still important
• Definition التعريف
– Number of seats provided divided by population served
• Aims الهدف
– Adequacy of number of seats to population
• Method الطريقة
– Count number of seats; population is persons not FTE
• Interpretation and Use of Results النتائ واستخدام التفسير
– Higher score (more seats per person) is better
23. تقييمنتائجالقياس
KPI Results Assessment
> 140%121-140%96-120%81-95%< 80%
Review
للمراجعة
V. Good
جدا جيد
Target
الهدف
Acceptable
مقبول
Week
ضعيف
Scale of Results Assessment