2. Building Effective Leadership Skills
Creating Your Own Leadership Legacy
2007 CANE Spring Meeting
Dan Hogan
Video.edhole.com
Vice President, Personal and Small Business Insurance
The Hartford Financial Services Group, Inc.
3. Building Effective Leadership Skills | Creating your own
leadership legacy
3
Background/Overview
The rate of change in the insurance industry is accelerating,
and the lengths of decision and marketplace cycles are
shrinking.
Effective leadership skills are needed more than ever to stay
ahead of the competition.
Through the examples of five leadership legends, you will hear
ideas and strategies that you can incorporate into your
personal leadership style to help drive winning results in your
organization.
Historically, the training of actuaries has underserved the
leadership component. Using effective leadership skills can help
Video.edhole.com
actuaries be more impactful, and better influence the
businesses they support.
4. Building Effective Leadership Skills | Creating your own
leadership legacy
4
The essence of leadership is service to others
On a basic level, as a leader, you exist to:
– Inspire others to strive for excellence
– Ensure the work environment is safe, challenging, and fair
– Teach, mentor, provide guidance
True leaders put the welfare of the group ahead of their own
self-interest
“Selfless” does not mean “hands-off”
Great leaders enhance institutional capability by driving the
actions of others to achieve greatness
Leadership is all about h heellppiinngg ootthheerrss ttoo ssuucccceeeedd.. Video.edhole.com
5. Building Effective Leadership Skills | Creating your own
leadership legacy
5
The perceived complexity of leadership arises from
its seemingly overwhelming number of duties
Create and establish strategies
Ensure effectiveness and efficiency
Communicate openly and often
Build solid relationships
Act with integrity and fairness
Provide counsel and direction
Exert influence in the absence of ownership
Foster collaboration
Motivate, coach and develop others
Produce results, meet objectives and
exceed goals
How can a leader avoid being overwhelmed VHidowe oca.en da hleoadleer. cavoomid bbyy tthhiiss ccoommpplleexxiittyy??
6. Building Effective Leadership Skills | Creating your own
leadership legacy
6
Focusing on a few key qualities and incorporating
them into every action simplifies the act of leading
others, and increases leadership effectiveness
There is no standardized approach to effective leadership
Your effectiveness as a leader is directly proportional to how
well the key qualities you focus on align with your values and
your personality
My five qualities of a great leader are:
1. Maintains and demonstrates strong convictions
2. Develops and communicates a clear, winning vision
3. Creates a high performance culture
4. Convinces rather than controls
5. Continually learns Video.edhole.com
7. Building Effective Leadership Skills | Creating your own
leadership legacy
7
Maintain and Demonstrate Strong Convictions
Leadership Profile: Joan of Arc
Video.edhole.com
8. Building Effective Leadership Skills | Creating your own
leadership legacy
8
Maintaining and demonstrating strong
convictions gives leaders their credibility
Integrity
Lead by example
Personal accountability
Strive for excellence
– “Play for your paycheck”
– “Bring your ‘A’ game every day”
– “Average is defined as the best of the
worst, or Video.edhole. cthoem worst of the best”
9. Building Effective Leadership Skills | Creating your own
leadership legacy
9
Develop and Communicate a Clear, Winning Vision
Leadership Profile: Martin Luther King, Jr.
Video.edhole.com
10. Building Effective Leadership Skills | Creating your own
leadership legacy
10
A clear, compelling, winning vision is the
cornerstone of building organizational success
Establish and articulate a clear vision of the future for your
business to inspire commitment from others:
– Should be “stretch,” but not “folly”
– Include measurable indicators of progress and success
Develop compelling long-term business strategies to
achieve the vision:
– Built with a strong understanding of the external environment
– Takes into account perspectives and capabilities of your
organization and those with which it interacts
Ensure broad strategies are translated into clear and
effective operating plans and tactical initiatives
Video.edhole.com
11. Building Effective Leadership Skills | Creating your own
leadership legacy
11
Create a High Performance Culture
Leadership Profile: Herbert D. Kelleher, Southwest Airlines
Video.edhole.com
12. Building Effective Leadership Skills | Creating your own
leadership legacy
12
A High Performing Culture engages, challenges,
and fully leverages employees, which promotes
innovation and continuous improvement
Build your team to win!
– Assess, then stretch/challenge top players
– Seek to Redeploy, Rehabilitate, or, if needed, Remove underperformers
– Hire winners
Execute aggressive performance management as part of
your overall talent management strategy
– Set clear performance objectives and expectations
– Monitor and document performance; reward success, and hold people
accountable for poor performance
– Provide direct, helpful feedback
– Take corrective action when necessary
Pay for performance, pay for potential
Drive a culture of open and fast communication to support
rapid response to changing business conditions
Video.Build inclusion, edhole.leverage com
diversity
Continually raise the bar – don’t get complacent
13. Building Effective Leadership Skills | Creating your own
leadership legacy
13
Convince Rather Than Control
Leadership Profile: William Wallace - “Braveheart”
Video.edhole.com
14. Building Effective Leadership Skills | Creating your own
leadership legacy
14
Any leader can get work done by barking
orders…
Video.edhole.com
15. Building Effective Leadership Skills | Creating your own
…But the enlightened leader convinces people leadership to engage
legacy
in the right behaviors, gains buy-in, and gives them
choices while influencing them to perform at a high level
Clearly articulate your point of view and persuade
15
employees to accept your proposal and/or
recommendation
Project self-confidence without arrogance
Develop effective and constructive strategies for
influencing important decisions, sometimes
shifting the organization’s direction or way of
looking at things
Use high-impact, efficient communication vehicles
to Vid egoe.te ydohuor pleo.icnotsm across
16. Building Effective Leadership Skills | Creating your own
leadership legacy
16
Continuous Learning
Leadership Profile: Jack Welch
Video.edhole.com
17. Building Effective Leadership Skills | Creating your own
leadership legacy
17
The Profession of Leadership requires
continuous learning, just like Actuarial
Regularly conduct an honest self-assessment
Initiate efforts to develop skills that will enhance
performance in current role and/or accelerate readiness
for future roles
Take full advantage of available learning and development
programs, e.g., executive development programs, courses,
professional certifications
Solicit feedback and guidance from mentors or coaches,
then genuinely listen to feedback and apply learnings
Seek challenges that provide opportunities for on-the-job
development of critical knowledge and skills
Video.edhole.com
Ask questions to learn from others with different
knowledge, experience or perspective
18. Building Effective Leadership Skills | Creating your own
leadership legacy
18
Summary
The essence of leadership is service to others
Don’t be overwhelmed by the seemingly endless number
of tasks and obligations leadership requires
Rather, focus on a few core attributes as you practice the
profession of leadership, like these:
1. Have strong convictions
2. Develop and communicate a clear, winning vision
3. Create a high performance culture
4. Convince rather than control
5. Be a continuous learner
What qualities of a great leader wwoouulldd yyoouu aadddd ttoo tthhiiss lliisstt?? Video.edhole.com
19. Building Effective Leadership Skills | Creating your own
leadership legacy
19
Some Final Thoughts
Your role as a leader is more critical
than ever
Identify a take-away to work on
towards building more effective
leadership skills
What will b Video.edhole.ceo myour leadership legacy?