1. Contact:+971505754957, +971 555197297
Email(s): rana.farhan7001@yahoo.com
rana.farhan7001@gmail.com
CAREER OBJECTIVE
Seeking a long term employment in an organization where I can grow professionally and further enhancement of
my skills,knowledge and experience to faceand overcome the challenges of today’s changingwork environment.
WORK EXPERIENCES
Dunia Finance L.L.C Dubai, UAE www.dunia.ae
May -2015 to Present
As a Relationship Officer in Operation Sales Department
Generating sales leadsthrough cold callingand data calling.
Sellingpersonal loan and auto loan.
Going out on field and meeting potential customers.
Creating Daily sales reportand reporting to the team manager.
TRG Ibex Global Pvt. Ltd., Lahore Pakistan www.ibexglobal.com/pakistan
Sep-2012 – Feb 2015
As a Customer Support Executive working in Sales Services & InstantResolution Unit
To co-ordinate with different departments to provide resolution to the customer for their network and
billingrelated issues
Catering customer’s complaints and queries via escalations & makingfollowup of complaints
Survey of resolved complaints in order to bridge the gap; if any, in customer facilitation to ensure stream
lined customer services.
Worked with project team on onlinerechargingmethods
Educate the customer regardingE bill paymentvia Internet Banking System
Responding to the internal emails (Intra Departmental Correspondence)
Trend analysisof hot and top most generated complaints
Worked in TRG outbound department (Outbound Campaigns and Surveys)
Great experience of working with DRU (Dispute Resolution Unit)
Wateen Telecom Pvt. Ltd., Lahore Pakistan www.wateen.com (Abu Dhabi Group)
Jan-2010 –August-2012
As a Customer Care Representative, Team Lead In IT Support Department
Troubleshoot on all WIMAX Devices & Networking and Configurations
Providethe support on all DeviceTP link,Cisco,D Link, & different Routers
Handlethe Corporate on Fiber Optic Network & GPON services
WAN & Wireless Configurations & Cisco Web View Reporting
WTMS (Wrong Task Management Portal) & Network Outages Portal and IT Outages in the Contact Center
Identifying the problems and conflicts in teammembers and managingthose conflicts
Taking care of the emails received at a generic email ID routed to the customer through the different
mediums
Rana Farhan
2. Responding the email well within the TAT (Company Defined)
Paramedic Laboratories Pvt. Ltd., Lahore, Pakistan www.pharmedic.com.pk
Aug -2006 –Sep -2009
As a AdministrativeOfficer In Admin Department
Handlingday to day administrativeissues for smoothly operation of the department.
Keeping record of official service/maintenanceagreements & update inventory
Travel coordination,events management
Managing filing,records management and billing & security of the documents
Providing alternativedisputeresolution (ADR)
Developing Spread Sheet reports and maintainingDatabaseAdministration
Administeringemployment agreement & benefits
Ensuringa clean and secure office environment
Completion of all tasks assign by the company head
All incomingoutgoing mail go through the Registry Management
EDUCATION
Bachelor of Arts & Mass Communication Group
ALLAMA IQBAL OPEN UNIVERSITY PUNJAB, LAHORE PAKISTAN
Intermediate Arts Group
BOARD OF INTERMEDIATE & SECONDARY EDUCATION LAHORE, LAHORE PAKISTAN
Matriculation (Science Group)
BOARD OF INTERMEDIATE & SECONDARY EDUCATION LAHORE, LAHORE PAKISTAN
TRAINING & CERTIFICATION
CCNA (Cisco Certified Networking Associate) i Net Studies Lahore Pakistan
Computer HardwareDiploma (6 Months) i Net Studies Lahore Pakistan
Computer Software Application Diploma (1 Year) i Net Studies Lahore Pakistan
MS Office(Word, Excel, Power Point) Punjab University Lahore Pakistan
HONORS AND AWARDS
Received Call of the Week & Month Award four time in Wateen Telecom
Received Employee of the Month Award in Wateen Telecom
Man of the Match Title in 2013 & 2014 TRG Primer League
INTERESTS AND ACTIVITIES
Enjoy real-timeStrategy Games, Reading Politics,TableTennis,Cricket, Snooker Video Games and
WatchingMovies and Documentaries.
