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High-Performance Communication, June 2013


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Published in: Technology

High-Performance Communication, June 2013

  1. 1. High-performancecommunicationPhoto: Andres RuedaEd Batista, June
  2. 2. Suspensionof belief…Photo: sethoscope [link]More at
  3. 3. …& taking risksPhoto: Justin Ornellas [link]More at
  4. 4. Concepts #1Emotional intelligence & groupsTalking about emotionsPhoto: Lee Nachtigal [link]
  5. 5. EQ and groupsWhy should we care?Effective teamsParticipation, cooperation, collaborationBut behavior can’t be mandatedPhoto: woodleywonderworks [link]More at
  6. 6. EQ and groups3 essential conditions…Mutual trustGroup identity (feeling of belonging)Group efficacy (belief in value of the team)Strongly affected by group EQPhoto: woodleywonderworks [link]More at
  7. 7. EQ and groupsIndividual EQEmotional awarenessEmotion regulation (≠ suppression)Inward (one’s own emotions)Outward (others’ emotions)Photo: woodleywonderworks [link]More at
  8. 8. EQ and groupsHigh EQ individuals ≠ High EQ groupGroup norms determine group EQCreate awareness of emotionHelp regulate emotionOperate at individual & group levelsPhoto: woodleywonderworks [link]More at
  9. 9. Talking aboutAffect labelingAmygdalaTalking disrupts negative emotionTalking about emotion > Thinking about emotionfeelingsPhoto: Andrew Yee [link]More at
  10. 10. Talking aboutGroup normsNorms define what’s normativeCan we talk about feelings here?Overcoming embarrassmentfeelingsPhoto: Andrew Yee [link]More at
  11. 11. Concepts #2Safety, trust, intimacyMindsetPhoto: Lee Nachtigal [link]
  12. 12. Safety, trust &Critical to group developmentSafety = A belief that we won’t get hurtTrust = We mean what we say…Intimacy = Able to make the private publicintimacyPhoto: Alex Guerrero [link]More at
  13. 13. CONTEXTLearning,Awareness,& BehavioralChangeExperimentation,Risk-Taking,& VulnerabilitySafety, Trust, IntimacyInitial ConditionsMore at
  14. 14. View of self & othersWork in progressCapable of changeCarol DweckMindsetPhoto: jm3 [link]More at
  15. 15. Talent & intelligenceare inherent traitsMistakes are failures orcharacter flawsNegative emotionalresponse to mistakesTalent & intelligencecan be developedMistakes are learningopportunitiesPay close attention tomistakes & learnmoreFixed GrowthMindsetMore at
  16. 16. Mental models matterStereotype threatPerception shapes our experienceMindsetPhoto: Renato Ganoza [link]More at
  17. 17. Norms & EQCreate awareness of emotionHelp regulate emotionWhat norms do we have in place?What norms would we like to try?What will we need from each other?Photo: woodleywonderworks [link]
  18. 18. Concepts #3FeedbackSocial threatSCARF model“The net”Photo: Lee Nachtigal [link]
  19. 19. Can I give youPhoto: Robbie Grubbs [link]some feedback?
  20. 20. Photo: Mykl Roventine [link]Feedback andsocial threatMore at
  21. 21. Threat responseaka “Fight or flight”Physiological markers?Photo: William Warby [link]More at
  22. 22. Threat responseCognitive impairment…Analytic thinkingCreative insightProblem-solvingPhoto: William Warby [link]More at
  23. 23. Photo: David Sim [link]Social threatMore at
  24. 24. SCARF modelStatusCertaintyAutonomyRelatednessFairnessMore at
  25. 25. SCARF model& feedbackThreat to…Status?Certainty?Autonomy?Relatedness?Fairness?More at
  26. 26. Use the modelWhen giving feedback…Be mindful of statusMinimize uncertaintyMaximize autonomyBuild the relationshipPlay fair (“the net”)
  27. 27. Use the modelWhen getting feedback…Recognize our threat responseManage our emotionsReframe
  28. 28. My behavior...ActionsStatementsNon-VerbalsNeedsMotivesIntentionsFeelingsReactionsResponsesThe netMe & my... You & your..Photo: The Mighty Tim Inconnu [link]More at
  29. 29. The netStay on our side of the netFocus on observed behaviorDisclose our responseDon’t guess at motivesMinimize social threatMore at The Mighty Tim Inconnu [link]
  30. 30. Work stylesBased on your worksheetWhere am I most comfortable?Where are others most comfortable?What impact does this have on the team?Photo: Alex Proimos [link]
  31. 31. Concepts #4More on feedback…Leveraging emotionBuilding the relationshipManaging defensivenessSoft startupPhoto: Lee Nachtigal [link]
  32. 32. Emotion and reasoningEmotional memories stickJust enough emotionHighly situationalEmotionPhoto: Ivan Walsh [link]More at
  33. 33. When giving feedback…Leverage power of emotionShare impact of behavior on us(Positive and negative)Emotion
  34. 34. When getting feedback…Be aware of our emotionsDisclosure helps us manage stressEmotion
  35. 35. Feeling known by the otherA culture of appreciationMutual influenceResponding to “bids”5:1 positive to negative“Emotional bank account”RelationshipMore at
  36. 36. DefensivenessForm of threat responseCognitive impairmentFeel misunderstood and want to explainPhoto: roger alcantara [link]
  37. 37. DefensivenessWhen others are defensive…Empathy is keyRestate our intentionsFocus on behavior and its impact on usPhoto: roger alcantara [link]
  38. 38. DefensivenessWhen we’re defensive…Recognize our threat responseDisclose our emotions and reframeResist the desire to explainPhoto: roger alcantara [link]
  39. 39. Soft startupPhoto: Phil McElhinney [link]Not like this
  40. 40. Soft startupPhoto: OakleyOriginals [link]Like this
  41. 41. Begin with positive intent(But no bullshit)Emphasize mutual goalsBe aware of our own stressSoft startupMore at
  42. 42. Building thebridgePart 1What feedback did we just hear?What does it motivate us to do?Photo: Leonardo Pallotta [link]
  43. 43. Building thebridgePart 2What are the implications of today?How will this impact our work?How will we hold ourselves accountable?Photo: Leonardo Pallotta [link]
  44. 44. Photo:seelumstrumwww.edbatista.comPhoto CreditsSky by Andres Rueda by sethoscope by Justin Ornellas by Lee Nachtigal Team by woodleywonderworks by Andrew Yee by woodleywonderworks by Robbie Grubbs by Mykl Roventine by William Warby by David Sim by The Mighty Tim Inconnu by Alex Proimos by Ivan Walsh by roger alcantara by Phil McElhinney by OakleyOriginals by Leonardo Pallotta