On December 3rd, 2014, in excess of 200 delegates gathered for a Tourism Occupational Standards Conference to seek an effective mechanism for Vietnam tourism human resources development by establishing a strong partnership between the public and the private sector.

1. Update on the Implementation of the Revised Vietnam Tourism Occupational Standards (VTOS)
Hanoi, 3 December 2014
Tran Duc Thang/Mr
Technical Specialist on Tourism Training – ESRT Programme

2. 2
Rationale for VTOS
•Provide standards for service quality & skills enhancement for the Vietnam tourism industry
•Respond to the needs of industry for internationally- relevant/recognized tourism occupational standards and qualifications
•10 Revised VTOS have been endorsed by VNAT / VTCB: FO, HK, FB, FP, OTG, HM, SAO, TBS, TG, TO
•Ensure Vietnam is ready to implement MRA-TP in 2015 by having tourism occupational standards that meets the requirements of ASEAN

3. 3
Restructure of VTOS
Decision number 09/2008/QĐ-BLĐTBXH date 27/3/2008 of Ministry of Labour, Invalids and Social affairs : Issues principles regulation, establishment procedures and National Occupational Standards
08 drafts of Tourism National Occupational Standards - MCST

4. 4
Revised VTOS Standards
VTOS Standards 2007
Using Available Contents (VTOS 2007)

5. 5
Additional Features
3 new occupational areas
- On-site Tour Guiding
- Tourist Board Service
- Small Accommodation Operation
Developing Responsible Tourism competencies
Supplement:
- Core, generic and fuctional competencies
Developing Management competencies
VTOS
2013

6. Revised VTOS Standards
6
Skills
Knowledge
Attitude
Competencies
VTOS = Vietnam Tourism Occupational Standards
5 levels
10 Occupational Standards
241 Competency Units
45 proposed qualifications
EN & VN versions

7. 7
Group of Competency Units
core competency units
generic competency units
functional competency units
RT competency units
Management competency units

8. 8
VTOS Levels
Following provision 6: National Occupational standard Levels- Decision number 09/2008/QĐ-BLĐTBXH date 27/3/2008 of Ministry of Labour, Invalids and Social affairs
Level 5 (Advanced Diploma 5): Middle Manager
Level 4 (Diploma 4): First line manager positions/skilled technician
Level 3 (Certificate 3): Technical skilled jobs/supervisor or team leader
Level 2 (Certificate 2): Semi-skilled jobs
Level 1 (Certificate 1): Unskilled jobs at entry level

9. 9
Grouping Units into Qualifications
10
Core Units
21 Generic Units
167 Functional Units
30 Management Units
13
Responsible Tourism Units
to develop 10 Standards
with 45 Qualifications

10. 10
45 Qualifications Developed
No Cert No Occupational Qualifications (aimed at industry) Level 1 CFB1 Certificate in Food & Beverage Service 1 2 CFB2 Certificate in Food & Beverage Service 2 3 CBT2 Certificate in Bartending 2 4 CBO2 Certificate in Barista Operations 2 5 CBO3 Certificate in Barista Operations 3 6 CFBS3 Certificate in Food & Beverage Supervision 3 7 CWS3 Certificate in Wine Service 3 8 DFSO4 Diploma in Food Service Operations 4 9 CFO1 Certificate in Front Office 1 10 CFO2 Certificate in Front Office 2 11 CFOS3 Certificate in Front Office Supervision 3 12 DFOM Diploma in Front Office Management 4 13 CHK1 Certificate in Housekeeping 1 14 CHK2 Certificate in Housekeeping 2 15 CHKS3 Certificate in Housekeeping Supervision 3

11. 11
Unit Structure
Unit code. Unit Title
Unit Descriptor
Elements and Performance Criteria
E1………….. P1……….
Knowledge Requirements
K1………
K2………
Conditions of performance and variables
Assessment Guide
Assessment Methods
Relevant Occupations
ACCSTP References

12. 12
VTOS Training and Dissemination Activities
Title
Duration
Participants
VTOS Master Trainer Training
3 days
Excellent VTOS trainers
VTOS ToT for new trainers
10 days
Priority for teachers
VTOS training workshop on occupations of TBS; HM; OTG; FO; HK; F&B
5 – 12 days
Priority for teachers + Business sectors
VTOS refreshment workshop for VTOS trainer
3 days
VTOS certified trainers
VTOS dissemination workshop
0,5 day
All stakeholder in tourism industry

13. 13
http://vtos.esrt.vn

14. 14
www.vtos.esrt.vn

15. Xin trân trọng cảm ơn!
Thank you for your attention!