Falcon Invoice Discounting: Unlock Your Business Potential
Developing Leadership Skills
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20. George Fisher Plot Technical Skills Note: George Fisher, CEO at Motorola & Kodak, has a Ph.D. In applied mathematics from Brown University Target Statisticians Total Quality Facilitators “ We need employees with both people & technical skills” Low High High People Skills Low mcs
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24. Change Requires Shifts in Knowledge, Skills and Attitudes Habits Behavior Mindset What? Why? Knowledge Want To How To? Skills Attitude and Desire
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26. Core Processes INTERFACES Market Place Business Processes Planning Financial Personnel Mgmt. Info. Sys. Legal Communications Public Relations Product Processes Enterprise Processes Translation Requirements Collections and Definition Market Segment Design Development Manufacturing Delivery Selling Ordering Distribution Billing Collection Service
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30. “ Shopping the Plan Around” Building Stakeholder Support Continue to get input from stakeholders individually and revise the plan until you are ready to share the Plan with the stakeholders as a group. Plan Development Individual Stakeholders … .Stakeholders Adopt Plan Plan 1 Input 1 Plan 3 Input 2 Plan 2
31. Leaders Recognize Different Levels of Activity and Job Responsibility . Where we're headed Managerial processes to guide us Where the work gets done Strategic Managerial Operational Executives Managers Others
35. DMAIC and the Improvement Tools Measure Analyze Improve Control Process Maps Cause and Effect Matrix Measurement Systems Analysis Capability Analysis Failure Modes and Effects Analysis Multi-Vari Studies Design of Experiments Control Plans and SPC
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