Kaizen case study submitted by DEWA during 3rd Continual Improvement & Innovation Symposium organized by Dubai Quality Group's Continual Improvement Subgroup to celebrate World Quality Day 2011.

1. Quality Month: November 2011 Kaizen No. Page No.:
KAIZEN REPORT
Company logo Company Name Department Section/Process
Dubai Electricity and Water Authority SCADA Networks Department General/ Network Security and User Support
Improvement Title: Print Quota System
Category: [ ] Quality improvement [ ] Health & Safety [ ] Environment [ ] Productivity [ ] Office processes [ ] Product design improvement [ ] Service improvement
Before Situation Root Cause Improvement After Situation
Analysis Measures
The following phenomenon were observed in the Department: This system is helping us in Auditing, Tracking, and controlling
Since there was no After studying the case printing done by the users.
- Excessive consumption of print medias (Papers, monitoring and watch we have found that there
Cartridges, Toners) over user printing, is a need of an automated Stopping users from uncontrolled and irresponsible printing.
- No watch and control on user printing. users in the department system that can restrict
- Cost for user print operations was not in control. were over utilizing the and control the printing Cost saving on print operations.
- No estimation on print media utilization. print medias. done by users based on
Quotas. Cost Saving Due to Print Quota System
D U R A T I O N
A sophisticated and Total of
effective Print Quota JAN to MAR to MAY Cost
For the Year JAN to
System has been MAY 2011 (TOD) Saved
2009 OCT 2010
introduced. 2011
3048.12
6050.79 7474.32 3775.14 20348.37
Cost saving for the period of: Feb-2009 to Feb-2010
900
800
700
600
500
400
300
200
100
0
il
e
y
ch
st
er
ay
ly
er
r
ry
ry
r
be
pr
be
ar
n
Ju
u
ob
b
ua
ua
ar
M
Ju
A
ug
nu
m
m
m
M
ct
br
br
e
e
e
A
Ja
ov
O
ec
pt
Fe
Fe
D
Se
N

2. Pop-up message on users system, notifying the Print Quota
usage
Benefits: Participation
Print Quota restricts and control the print operations on per user basis. SCADA Networks Department,
Transmission Operations Department
With Print Quota in effect, we can Audit, Track, Secure and Control printing done by the
users, which avoids uncontrolled and irresponsible printing.
Direct Benefit: Saving Papers and Print Medias
Indirect Benefit: Helping to protect Environment
Standardization Horizontal Deployment Opportunities (Replication):
All the users configured with Print Quota should get automatic notification upon All other Departments in DEWA
utilising the assigned Print Quota
Single Point Lesson: Remark / Management Comments:
All employees shall have an automated Print Quota restriction according to their
categories.
Sign
Copy Distribution: Date of Starting: Date of Completion: Control No. (by DQG)
To Head of the Department 1st February 2009 -
Declaration: We are submitting this Kaizen case voluntarily to DQG for participation in Kaizen Blitz competition. We are glad to authorize DQG to share this information with the Business
community at large to promote Continual Improvement and good practices. We confirm that the improvement has been initiated and completed during the Kaizen Blitz week.
Signed by Authorised signatory: Name: Ayesha Obaid Bin Yaroof Designation: Asst. Manager – NSS Date: 06/October/2011
Signed by Authorised signatory: Name: Aasef Iqbal Designation: Asst. Engineer – Networks Date: 06/October/2011