Download to read offline
Evento sap
- 1. IBM Discovery Day Ottimizzail tuo ambiente SAP Nuovi modelli e soluzioni per I clienti SAP Otello Costa – Cloud Pre-sales Manager © 2012 IBM Corporation 1 © 2012 IBM Corporation
- 2. Discovery Day: ottimizzail tuo ambiente SAP IBM is a leader in delivering SAP solutions for Enterprise clients and is one of the earliest SAP Global Cloud Service Partner since …… The outstanding quality of IBM technologies and services has been reinforced by numerous awards and certifications from SAP AG. One of the largest scopes of Global SAP Partnerships • Global Technology Partner • Global Software Partner • Global Service Partner • Global Cloud Service Partner • Global Hosting Service Partner IBM has earned more than 20 Pinnacle Awards – the most prestigious Partner Community award from SAP – including Customer Satisfaction Partner of the Year (now Quality Partner of the Year) for 2009, 2010 and 2011, Global Technology Partner of the Year and Business Transformation Partner of the Year for 2012 2 © 2012 IBM Corporation
- 3. Discovery Day: ottimizzail tuo ambiente SAP Foundation Services Solutions Private & Hybrid Clouds Public Cloud Services Public Cloud Solutions Tecnologie abilitanti per Servizi cloud gestiti Soluzioni di business cloud privati e ibridi fornite “as a Service” Soluzioni disegnate e gestite in base alla “Cloud Computing Reference Architecture” con impegno continuo su Open Standard 3 © 2012 IBM Corporation
- 4. Discovery Day: ottimizzail tuo ambiente SAP Which components do make up IBM Cloud deployment solutions? Customer High I Workload Test & Development Business Analytics Web & Collaboration performance HR, CRM, etc B S Computing M C Advanced Application & Workload Deployment (e.g. IBM Workload Deployer) P A Application u S Pattern Pre-built Application Templates Application Pattern Deployment Dynamic sizing based on demand r Provisioning E A p Cloud Service Delivery (e.g. SC Entry, Provisioning, ISDM Portfolio) p l Cloud Service Catalog Server, Storage and Network Provisioning Middleware and DB Provisioning Health and Usage Monitoring i Provisioning & c Management Image lifecycle Reporting for Metering and a Workflow Engine management Capacity Planning Chargeback t i System o Management System Director, VMControl, Netcool, etc n Operating Windows, AIX, Linux zLinux - S Systems Linux, etc IBM y VMWare, s Supported KVM, PowerVM zVM SVC PureFlex t Hypervisors HyperV, System e New/Existing m Hardware Storage & x86 Unix Mainframe Infrastructure: Networking 4 © 2012 IBM Corporation
- 5. Discovery Day: ottimizzail tuo ambiente SAP IBM Cloud Computing Reference Architecture – Detail IBM CCRA provides Architectural framework to implement cloud adoption patterns Cloud Service Cloud Service Provider Cloud Service Consumer Creator Cloud Services Common Cloud Service Business Service Management Platform Manager Manager Component Developer Consumer End OSS – Operational Support BSS – Business Support user Existing & 3rd party Services Services BM I m I P A BPaaS Pg services, Service nt a e Customer Service Service Composer s c Partner r f t Service Delivery Catalog Cloud Service Account Offering Offering Integration Ecosystems Management Catalog Management Tools I A & a P t n m p o l D c i v r e S Service Automation Management I A & l a t P m u s n o C c i v r e S Contracts & Service Offering Order Agreement Request Manager Service Management Management Management I P A Integrator SaaS Service Change & Image a e n s c Request Configuration Lifecycle r f t I m M w S g e a o Management Management Management Service Creation r t f Subscription Entitlement Consumer Pricing Business Incident & IT Service Management Management Tools Manager Provisioning Problem Level Management Management Service Management I P A Consumer In- PaaS Monitoring & IT Asset & Capacity & Metering Rating Billing Development Event License Performance Tools a e n s c r M m f t I house IT P Management Management Management g o a r f t l Business Processes Service Runtime Clearing & Accounts Accounts t n e m e g a n a M e c i v r e S Platform & Virtualization Management Settlement Payable Receivable Developm ent Applications Tools I P A IaaS Software Middleware Service Provider Portal & API Development e u a n m M c s r Tools t f I n g e a s c r I t f Infrastructure Deployment Transition Operations Security & Customer Architect Manager Manager Risk Manager Care Image Creation Tools Consumer Administrator Inf rastructure Security, Resiliency, Performance & Consumability 5 © 2012 IBM Corporation Governance
- 6. Discovery Day: ottimizzail tuo ambiente SAP Why do we call SmartCloud for SAP Applications a PaaS? What is PaaS? Cloud services that improve application development and deployment economics and speed, while maintaining the ability to differentiate at the application layer Traditional Infrastructure Platform Software On-Premises as a Service as a Service as a Service Client Manages Applications Client Manages Applications Applications Applications Data Data Data Data Runtime Runtime Vendor Manages in Cloud Runtime Runtime Middleware Client Manages Middleware Middleware Middleware Vendor Manages in Cloud O/S O/S O/S O/S Virtualization Virtualization Vendor Manages in Cloud Virtualization Virtualization Servers Servers Servers Servers Storage Storage Storage Storage Networking Networking Networking Networking Customization; higher costs; slower time to value Standardization; lower costs; faster time to value 6 © 2012 IBM Corporation
- 7. Discovery Day: ottimizzail tuo ambiente SAP Why choose IBM PureSystems for your SAP Ecosystem? •No SAP Migration required from existing: •No SAP Migration required from existing: •POWER7 AIX & Linux nodes •POWER7 AIX & Linux nodes • • AIX to POWER node •x86 Windows & Linux nodes •x86 Windows & Linux nodes AIX to POWER node • • x86 platforms to Intel based nodes. •Integrated Storage nodes •Integrated Storage nodes x86 platforms to Intel based nodes. •Integrated Networking modules •Integrated Networking modules SAP Migration Services available to move •Integrated Service Management •Integrated Service Management SAP Migration Services available to move from other OSs to such supported in IBM •Energy, floorspace & cooling savings •Energy, floorspace & cooling savings from other OSs to such supported in IBM PureSystems •Increased simplicity •Increased simplicity PureSystems •Software savings •Software savings . •Administrative productivity increase . •Administrative productivity increase Multiple servers for each SAP system IBM Flex System Multiple architectures Intel x440 (32c) about 70.000 SAPS for some SAP systems Powe p460 (32c) about 94.000 SAPS 7 © 2012 IBM Corporation
- 8. Discovery Day: ottimizzail tuo ambiente SAP Expanding IT Management to SAP Application Management Infr IBM Pure System is ready to became a Cloud environment, the native embedded Flex Man. System Manager (FSM) that manage the Pureflex resource can be integrated with: IBM CLOUD ENTRY to build an IaaS managing Stater Kit – OS Provisioning – Monitoring and Metering at infr level SAP Landscape Virtualization Management to build an PaaS integrating infr. & SAP basis management teams. – Maintain transparency between SAP&IBM layers Consistent Monitoring IBM FSM Representation of KPIs for platform, virtualization, SAP – Functional integration that enhances IBM Resource Scalability and elasticity PureSystems Man Creation and management of SAP systems – Combination of FSM automation with SAP automation (LVM) to perform Repetitive operations as: SAP System Refresh, SAP System Copy, SAP System SAP LVM Cloning SAP Base SAP instance provisioning SAP rename SAP post-processing 08/21/2012, MK © 2012 IBM Corporation 8
- 9. Discovery Day: ottimizzail tuo ambiente SAP IBM SmartCloud Services SmartCloud Resilience SmartCloud Enterprise SmartCloud Archive SmartCloud Enterprise SmartCloud Managed Backup SmartCloud Enterprise + Virtualized Server Recovery SmartCloud Storage SmartCloud Managed Security SmartCloud PaaS Vulnerability Management Application Security Mgnt SmartCloud Application Services Event & Log Management Mobile Device Security Mgnt SmartCloud for SAP Web and email Security Mgnt 9 © 2012 IBM Corporation
- 10. Discovery Day: ottimizzail tuo ambiente SAP Standardization and automation of SAP application services through the SC4SAP solution Customer Key-User Service Portal • Provisioning new SAP System from template without customer data, eg. for new production or development systems Service Catalogue • Provisioning of a SAP System from template with customer data (SAP System Clone), e.g. for additional test systems or Service Request sandbox systems Management • SAP Database Refresh (“homogenous system copy”), e.g. Service Automation regular update of the test system with production data Management Service Provisioning Value Delivered: From traditional To cloud New SAP System 1-2 weeks ~1 day** SAP Database Refresh 2-3 days ~0,5 days** SAP System Clone 1-2 weeks ~1.5 days** **Planned delivery times for fully automated SAP products; these estimates can vary. 10 © 2012 IBM Corporation
- 11. Discovery Day: ottimizzail tuo ambiente SAP The IBM enterprise-class service delivery platform Rapid access, multi-tenant solution Robust multi-tenant solution, including scaled and priced based on usage. managed production services. Workloads Ideal for developing and deploying new Ideal for migration of traditional and higher application designs availability applications Operating system Linux, Windows Windows, Linux, AIX Management level Self service with advanced premium support Fully managed from infrastructure to application Availability 99.9% From 98.5 to 99.9% Security Virtual and some physical isolation Multiple levels of isolation Software usage Bring your own / pay as you go / free developer use IBM provides operating system and tool licenses Pricing Hourly usage-based with reserved options Monthly usage-based and fixed contract 11 © 2012 IBM Corporation
- 12. Discovery Day: ottimizzail tuo ambiente SAP For SAP Workloads two variants of the IBM SmartCloud platform are available IBM SmartCloud IBM SmartCloud for SAP Enterprise for SAP Applications SAP Single SAP Systems for Evaluation, SAP Landscapes with SAP Production and Workloads Education, Demo Non-Production Systems Automation Focus System Provisioning System Provisioning, Cloning, System Refresh Transport Management… Management level Self Service with advanced Fully managed by certified SAP Skills premium support incl. ITIL-based Service Management Availability 99,x % on the VM Level 99.x% on SAP Application Level Provisioning Time Standard IDES approx. 1,5 hours e.g. Small Production System 1 Day incl. all Service Management Steps, Audit and Compliance relevant procedures SAP & DBMS Provided by Customer, except DB2 SAP partly provided e.g. CRM Rapid Deployment Software Solution; DB2 Pricing Hourly usage-based with reserved options Monthly usage-based, mixture of fixed and variable with baseline Product Portfolio Three Linux VM sizes, DB2, Five VM Sizes for AIX, Linux, Windows with different SLAs; DB2, Oracle, MS SQL Server, Selected SAP Business Suite 7.0 (e.g. ERP MaxDB Ehp5, CRM), SolMan 7, SAP BI 7, IBM Express Selected SAP Business Suite 7.0 (e.g. ERP Solutions (Wholesale Distribution) Ehp4/5, CRM), SolMan 7, SAP NW 7 (BI, EP, PI..) 12 © 2012 IBM Corporation
- 13. Discovery Day: ottimizzail tuo ambiente SAP IBM SmartCloud for SAP Applications includes full service scope for managing infrastructure and application SAP Enhancement Package Installation SAP Manual Transport Management Optional SAP Operation and SAP User Administration Support Services ….and many more.. Monitoring of SAP servers, systems and instances SAP BASIS Application: Configuration Management for SAP System / Parameters Configuration, Administration SAP Support Package Stacks (<= 4 per System/Year) and Support SAP DB Refresh (4 <= per Landscape/Year) Client Copies/Transports Performance analysis and tuning activities to meet the SLAs SAP Database Management (PaaS) Monitoring and Administration of the database DBMS patch management Performance analysis and tuning activities to meet the SLAs Storage and Backup Management Virtual SAN-Storage (Tier1) Monitoring and Administration Operating System and Fast DB Backup- and restore Services IaaS Server Management Virtual Server Services and Capacity Management Data Center and DC Network OS Monitoring, Security Measures and Patch Management Management Administration of HA solutions Dedicated customer VLANs isolated according to IBM Security Standards IBM Cloud Data Center (Release 1: Single Site/Dual room) 13 © 2012 IBM Corporation
- 14. Discovery Day: ottimizzail tuo ambiente SAP The SC4SAP solution is supported by service level agreements and service level attainment reporting via the Web portal SLA Overview 99.5% Availability Production Systems: Application, Database, VM, OS & Network available, Users can use system Non-Production systems: VM, OS, Network available Users can login. High Availability (99.8%) Optional Service Extension for production systems Service Desk Around-the-clock availability for SAP production and non-production systems Service Call Response Times during Production Severity 1: First response within 15 minutes Severity 2: 100% of responses within 3 hours Severity 3: 100% of responses within 2 business days Service Call Mean Time to Repair – 5 hours Restore service, provide workaround, or resolve Severity 1 SLA Summary on the Web Portal condition within a 5 hour mean time to repair Monthly Performance Report System Performance / Dialog Response Time Less than or equal to one second 14 © 2012 IBM Corporation
- 15. Discovery Day: ottimizzail tuo ambiente SAP Quick reference guide—average price dealing Modularity and flexibility are the major design points of the SAP managed service pricing model. Minimum Service Service scope Pricing service term SAP production landscape Full service Monthly recurring charge (MRC) per (1 production + 1 or 2 development 1 year SAP landscape per size (XS-XL) or quality assessment systems) Full service MRC, per 2200 / 4400 / 6600 / Additional managed SAPS 1 year 10450 / 12100 SAPS Full service As production Additional SAP non-production MRC, per SAP System system (1 SAP system) Entry service per size (XS-XL) 3 months Development service 1 month Add or remove SAPS (550) to or As the amended MRC, per option 1 month from an SAP system systems MRC, per option Additional storage Backup services 1 month (32 GB, 128 GB) SAP database (DB) Customer on-boarding One-time charge (OTC) NA migration • SAP DB refresh Optional SAP service OTC, price per action NA • SAP system copy 15 © 2012 IBM Corporation
- 16. Discovery Day: ottimizzail tuo ambiente SAP eTS (e-business Solutions Technical Sales Support) - At IMT level there is a front line team (eTS Team) of solution technical consultants (cross brand, cross industry). - It is formed by IT Architects who design and support IBM solutions based on ISVs solutions (SAP) - In addition, eTS can rely on a second level support , delivered by Europen central teams hosted , in the ISICC (Walldorf) for SAP, in PSSC (Montpellier) and in EBSC (La Gaude) , which are part of EMEA Advanced Technical Support (ATS) - On top of that eTS is fully wired with the WW Competence Center for SAP (Toronto) - The team is part of the Technical Sales Support organization, and can therefore draw skills from any part of it - Contattare Fabio Businaro per - Disegno architetturale della soluzione - Supporto per il sizing - SAP Insight - Supporto per analisi di prestazioni 16 © 2012 IBM Corporation
Editor's Notes
- #4 Oggi l’argomento è public cloud, piattaforma flessibile pronta per il business SmartCloud è il brand di riferimento SmartCloud è organizzato su tre aree principali SmartCloud Foundation (tecnologie) SmartCloud Services (IaaS e Paas) SmartCloud Solutions (SaaS) Architettura di riferimento ed adozione di open standards, OpenStack e Cloud Customer Council
- #5 I am now on slide 13. For most clients, the move to cloud is not something they are tackling all at once. Many clients are looking to start with an infrastructure foundation from which they can build their cloud capabilities. This is where players like Cisco with UCS and HP with their blades are positioning their hardware solutions as part of a cloud foundation. On slide 13, I have depicted the various components of IBM ’s cloud infrastructure. The core element of this cloud foundation is a virtualized and managed infrastructure that allows clients to increase utilization and get a better handle on managing their environment. Our portfolio includes individual components such as x, p or zSeries hardware that leverages the virtualization and management capabilities in our system management sw products such as PowerVM or zVM, VMControl and System Director. The ability to better utilize, automate, manage, monitor and meter these environments is provided by the Tivoli suite of products available in piecemeal or as part of integrated appliance solutions. BladeCenter foundation for cloud provides HW and pre-integrated virtualization management SW with VMWare, System Director and VM Control to provide a complete virtualized and managed platform which includes servers, storage and networking. Cloudburst expands on the Bladecenter for Cloud by including pre-installed service management components to automate, provision, monitor and meter. Many of our clients are using our x, p, and z series hardware solutions as the basis for moving to cloud capabilities. Often times due to confusion around differing definitions of cloud, clients may not be calling these implementations cloud, despite having the key elements and capabilities of a cloud. Part of our roll is to leverage the strong foundation that our STG teams have built to position and expand the capabilities of these environments to deliver even greater value to our clients. One example of where a client is using pSeries as a foundation for a cloud utility compute platform is JPMC described on slide 14.
- #8 Pureflex solution, is a power (AIX, OS/400, Linux) / intel (with more virtualization layer: KVM, HyperVM, VMWare) that can host most of the SAP SO/DB The Pureflex node can help to Optimize a SAP environment reducing TCA/TCO Only Pureflex can host both SAP on AIX and Intel , this hybrid capabilities easier the migration from existing SAP environment that is done with an homogenous approach. IBM with its professional service can help to migrate from same (AIX, Windows, Linux, OS/400) or different platform /DB proposing also Software Optimization as the use of DB2. The intrinsec management function of Pureflex can help to create an IaaS or be added by other functionalities as SAP LVM to create a SAP PaaS as in the next slide is explained ATTENZIONE PER LO SPEAKER LA SOLUZIONE SC4SAP USA TIVOLI TSAM per gestire AUTOMAZIONI per SAP, per il momento non è previsto uso SAP LVM. ESISTE SOLUZIONE TSAM DI AUTOMAZIONE, MA IBM NON LA STA SPINGENDO IN AMBITO PRIVATE
- #9 IBM SAP Pureflex has its embedded the Flex System Manager that managed the HW resource node, storage.. on top of this solution there are two possible option Build an IaaS leveraging the IBM Smarter Cloud Entry solution and managing the SAP Bases separately in manual mode Integrating SAP LVM with FSM (non ci sono soluzioni per integrare Smart Cloud Entry and LVM sembrano alternative non soffermarsi) ATTENZIONE PER LO SPEAKER LA SOLUZIONE SC4SAP USA TIVOLI TSAM per gestire AUTOMAZIONI per SAP, per il momento non è previsto uso SAP LVM. ESISTE SOLUZIONE TSAM DI AUTOMAZIONE, MA IBM NON LA STA SPINGENDO IN AMBITO PRIVATE 11/14/12
- #10 Perchè Nell’ambito dell’offerta IaaS e PaaS parliamo di quattro aree principali, relative a Resilience, Security, Computing a livello di infrastruttura e Computing a livello di piattaforma Perchè si va in cloud e non si comprano soluzioni in maniera tradizionale ? In particolare per la sicurezza
- #12 So based on what I’ve shown you through examples, some workloads will require more management than others. But it is the ability to move between environments with integrated service management and a common management platform that will allow you to have a differentiated cloud platform. And the way that we are offering our services is through the IBM SmartCloud is the common IBM architecture and platform for private, public and hybrid clouds and is based on IBM hardware, software, services and best practices. It will enable clients to build clouds to their own specification to define key parameters. The new IBM SmartCloud can enable organizations, their employees and partners, to get what they need, as they need it – from advanced analytics and business applications to IT infrastructure like virtual servers and storage or access to tools for testing software code - all deployed securely across IBM’s global network of cloud data centers. The SmartCloud will delver two tiers of capability that our clients required. They are specifically designed to provide the cloud environments enterprise clients’ desire and have been waiting for… Enterprise – Rapid access via the internet -- ideal for developing and deploying new application designs – this environment provides for instant access to standard server configurations, and a catalog of IBM and partner software. In addition it provides an hourly pay-per-use model and the most advanced administrative functions in the industry. With the Enterprise platform you can realize the benefits of a shared multitenant cloud without compromising the management and control you require. Available today and expanding on our existing Development and Test Cloud allowing customers to expand on internal development and test efforts with reduction of application development tasks from days to minutes via automation and rapid provisioning with over 30% reduction in costs versus traditional application environments. This offering is available immediately. Enterprise + -- The Enterprise+ represents a true production cloud for our clients’ most critical applications whether it is the migration of complex ERP applications or running higher availability, data intensive workloads. The Enterprise+ platform provides for a fully managed cloud deployment model ensuring enterprise class service delivery. It provides that SLA and levels of isolation differentiated from other cloud environments. To be made available later this year, Enterprise + will complement and expand on the value of Enterprise, offering brand new capabilities provide a core set of multi-tenant services to manage virtual server, storage, network and security infrastructure components including managed operational production services. As I mentioned earlier, the SmartCloud is built on a common cloud management platform which means you will have the ability to manage your deployments through once service delivery portal across these two platforms. This portability is critical to our clients and since it is built on a standards-based open architecture applications can easily integrate and migrate back and forth from your traditional IT to our Cloud environments.
- #16 This slide gives an overview of the services and the pricing model that we have in place. The main service that we are offering is a full-service SAP production landscape, which can provide one production system and one or two development or quality assessment (QA) environments. The service scope is fully managed, meaning we are responsible for everything that is related to SAP Basis. Pricing is based on monthly recurring charge without any setup fees. For landscapes, we have a set of Basis T-shirt sizes, from extra small to extra large. We offer these as basic forms, but you can add additional SAPS to the systems to match your SAP landscape requirements. There are additional managed SAPS that can be provisioned on demand, so to each of the systems you can add additional SAPS, 2200 or 4400 or 6600 or 10450 or 12100, depending on your requirements. We can also offer standalone SAP non-production systems. For those systems we can offer a variety of service scopes including the full service scope, development service and entry service. Development and entry service levels are reduced levels of service that depend on what the customer actually requires, and accordingly the monthly recurring charges can be lower. We can also provide a minimum service term of just one month. Customer on-boarding and other optional SAP services, including SAP database (DB) migration, SAP DB refresh, SAP system copy, can be availed at a one-time charge (price per action).