presentazione fatta ad evento partner IBM

1. IBM Discovery Day
Ottimizza il tuo ambiente SAP
Nuovi modelli e soluzioni per I clienti SAP
Otello Costa – Cloud Pre-sales Manager
© 2012 IBM Corporation
1 © 2012 IBM Corporation

2. Discovery Day: ottimizza il tuo ambiente SAP
IBM is a leader in delivering SAP solutions for Enterprise clients and
is one of the earliest SAP Global Cloud Service Partner since ……
 The outstanding quality of IBM technologies and services has been reinforced by
numerous awards and certifications from SAP AG.
 One of the largest scopes of Global SAP Partnerships
• Global Technology Partner
• Global Software Partner
• Global Service Partner
• Global Cloud Service Partner
• Global Hosting Service Partner
IBM has earned more than 20 Pinnacle Awards – the
most prestigious Partner Community award from SAP
– including Customer Satisfaction Partner of the Year
(now Quality Partner of the Year) for 2009, 2010 and
2011, Global Technology Partner of the Year
and Business Transformation Partner of the Year for
2012
2 © 2012 IBM Corporation

3. Discovery Day: ottimizza il tuo ambiente SAP
Foundation Services Solutions
Private & Hybrid Clouds Public Cloud Services Public Cloud Solutions
Tecnologie abilitanti per Servizi cloud gestiti Soluzioni di business
cloud privati e ibridi fornite “as a Service”
Soluzioni disegnate e gestite in base alla “Cloud Computing Reference
Architecture” con impegno continuo su Open Standard
3 © 2012 IBM Corporation

4. Discovery Day: ottimizza il tuo ambiente SAP
Which components do make up IBM Cloud deployment solutions?
Customer High I
Workload
Test &
Development
Business
Analytics
Web &
Collaboration
performance
HR, CRM,
etc
B S
Computing M
C
Advanced Application & Workload Deployment (e.g. IBM Workload Deployer) P A
Application u S
Pattern Pre-built Application
Templates
Application Pattern
Deployment
Dynamic sizing
based on demand
r
Provisioning
E
A
p
Cloud Service Delivery (e.g. SC Entry, Provisioning, ISDM Portfolio) p
l
Cloud Service Catalog
Server, Storage and
Network Provisioning
Middleware and DB
Provisioning
Health and Usage
Monitoring
i
Provisioning & c
Management
Image lifecycle Reporting for Metering and a
Workflow Engine
management Capacity Planning Chargeback t
i
System
o
Management System Director, VMControl, Netcool, etc n
Operating Windows,
AIX, Linux zLinux - S
Systems Linux, etc
IBM y
VMWare,
s
Supported
KVM, PowerVM zVM SVC PureFlex t
Hypervisors
HyperV,
System e
New/Existing m
Hardware Storage &
x86 Unix Mainframe
Infrastructure: Networking
4 © 2012 IBM Corporation

5. Discovery Day: ottimizza il tuo ambiente SAP
IBM Cloud Computing Reference Architecture – Detail
IBM CCRA provides Architectural framework to implement cloud adoption patterns
Cloud Service Cloud Service Provider Cloud Service
Consumer Creator
Cloud Services Common Cloud Service Business
Service
Management Platform Manager Manager
Component
Developer
Consumer End OSS – Operational Support BSS – Business Support
user Existing &
3rd party Services Services
BM
I m
I
P
A
BPaaS
Pg
services, Service
nt
a
e
Customer Service Service Composer
s
c
Partner
r
f
t
Service Delivery Catalog
Cloud Service Account Offering Offering
Integration Ecosystems Management Catalog Management
Tools
I
A
&
a
P
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m
p
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l
D
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S
Service Automation Management
I
A
&
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a
t
P
m
u
s
n
o
C
c
i
v
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S
Contracts & Service Offering
Order
Agreement Request Manager
Service Management
Management Management
I
P
A
Integrator SaaS Service Change & Image
a
e
n
s
c
Request Configuration Lifecycle
r
f
t
I
m
M
w
S
g
e
a
o
Management Management Management
Service Creation
r
t
f
Subscription Entitlement
Consumer Pricing
Business Incident & IT Service
Management Management Tools
Manager Provisioning Problem Level
Management Management Service
Management
I
P
A
Consumer In- PaaS Monitoring & IT Asset & Capacity & Metering Rating Billing Development
Event License Performance Tools
a
e
n
s
c
r
M
m
f
t
I
house IT
P
Management Management Management
g
o
a
r
f
t
l
Business
Processes
Service Runtime
Clearing & Accounts Accounts
t
n
e
m
e
g
a
n
a
M
e
c
i
v
r
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S
Platform & Virtualization Management Settlement Payable Receivable Developm ent
Applications Tools
I
P
A
IaaS Software
Middleware Service Provider Portal & API
Development
e
u
a
n
m
M
c
s
r
Tools
t
f
I
n
g
e
a
s
c
r
I
t
f
Infrastructure Deployment Transition Operations Security & Customer
Architect Manager Manager Risk Manager Care
Image Creation
Tools
Consumer
Administrator Inf rastructure
Security, Resiliency, Performance & Consumability
5 © 2012 IBM Corporation
Governance

6. Discovery Day: ottimizza il tuo ambiente SAP
Why do we call SmartCloud for SAP Applications a PaaS?
What is PaaS? Cloud services that improve application development and deployment economics and speed, while maintaining
the ability to differentiate at the application layer
Traditional Infrastructure Platform Software
On-Premises as a Service as a Service as a Service
Client Manages
Applications
Client Manages Applications Applications Applications
Data Data Data Data
Runtime Runtime
Vendor Manages in Cloud
Runtime Runtime
Middleware
Client Manages
Middleware Middleware Middleware
Vendor Manages in Cloud
O/S O/S O/S O/S
Virtualization Virtualization Vendor Manages in Cloud Virtualization Virtualization
Servers Servers Servers Servers
Storage Storage Storage Storage
Networking Networking Networking Networking
Customization; higher costs; slower time to value
Standardization; lower costs; faster time to value
6 © 2012 IBM Corporation

7. Discovery Day: ottimizza il tuo ambiente SAP
Why choose IBM PureSystems for your SAP Ecosystem?
•No SAP Migration required from existing:
•No SAP Migration required from existing: •POWER7 AIX & Linux nodes
•POWER7 AIX & Linux nodes
• • AIX to POWER node •x86 Windows & Linux nodes
•x86 Windows & Linux nodes
AIX to POWER node
• • x86 platforms to Intel based nodes. •Integrated Storage nodes
•Integrated Storage nodes
x86 platforms to Intel based nodes.
•Integrated Networking modules
•Integrated Networking modules
SAP Migration Services available to move •Integrated Service Management
•Integrated Service Management
SAP Migration Services available to move
from other OSs to such supported in IBM •Energy, floorspace & cooling savings
•Energy, floorspace & cooling savings
from other OSs to such supported in IBM
PureSystems •Increased simplicity
•Increased simplicity
PureSystems
•Software savings
•Software savings
. •Administrative productivity increase
. •Administrative productivity increase
Multiple servers for
each SAP system
IBM Flex System
Multiple architectures
Intel x440 (32c) about 70.000 SAPS
for some SAP systems
Powe p460 (32c) about 94.000 SAPS
7 © 2012 IBM Corporation

8. Discovery Day: ottimizza il tuo ambiente SAP
Expanding IT Management to SAP Application Management Infr
IBM Pure System is ready to became a Cloud environment, the native embedded Flex
Man.
System Manager (FSM) that manage the Pureflex resource can be integrated with:
IBM CLOUD ENTRY to build an IaaS managing Stater Kit
– OS Provisioning
– Monitoring and Metering at infr level
SAP Landscape Virtualization Management to build an PaaS integrating infr. & SAP
basis management teams.
– Maintain transparency between SAP&IBM layers
Consistent Monitoring IBM FSM
Representation of KPIs for platform, virtualization, SAP
– Functional integration that enhances
IBM Resource
Scalability and elasticity PureSystems Man
Creation and management of SAP systems
– Combination of FSM automation with SAP automation (LVM) to perform
Repetitive operations as:
SAP System Refresh, SAP System Copy, SAP System
SAP LVM
Cloning SAP Base
SAP instance provisioning
SAP rename
SAP post-processing
08/21/2012, MK © 2012 IBM Corporation
8

9. Discovery Day: ottimizza il tuo ambiente SAP
IBM SmartCloud Services
SmartCloud Resilience SmartCloud Enterprise
SmartCloud Archive SmartCloud Enterprise
SmartCloud Managed Backup
SmartCloud Enterprise +
Virtualized Server Recovery SmartCloud Storage
SmartCloud Managed Security SmartCloud PaaS
Vulnerability Management
Application Security Mgnt
SmartCloud Application Services
Event & Log Management
Mobile Device Security Mgnt
SmartCloud for SAP
Web and email Security Mgnt
9 © 2012 IBM Corporation

10. Discovery Day: ottimizza il tuo ambiente SAP
Standardization and automation of SAP application services through
the SC4SAP solution
Customer Key-User
Service
Portal
• Provisioning new SAP System from template without customer
data, eg. for new production or development systems
Service Catalogue
• Provisioning of a SAP System from template with customer data
(SAP System Clone), e.g. for additional test systems or
Service Request sandbox systems
Management
• SAP Database Refresh (“homogenous system copy”), e.g.
Service Automation regular update of the test system with production data
Management
Service Provisioning
Value Delivered: From traditional To cloud
New SAP System 1-2 weeks ~1 day**
SAP Database Refresh 2-3 days ~0,5 days**
SAP System Clone 1-2 weeks ~1.5 days**
**Planned delivery times for fully automated SAP products; these estimates can vary.
10 © 2012 IBM Corporation

11. Discovery Day: ottimizza il tuo ambiente SAP
The IBM enterprise-class service delivery platform
Rapid access, multi-tenant solution Robust multi-tenant solution, including
scaled and priced based on usage. managed production services.
Workloads Ideal for developing and deploying new Ideal for migration of traditional and higher
application designs availability applications
Operating system Linux, Windows Windows, Linux, AIX
Management level Self service with advanced premium support Fully managed from infrastructure to application
Availability 99.9% From 98.5 to 99.9%
Security Virtual and some physical isolation Multiple levels of isolation
Software usage Bring your own / pay as you go / free developer use IBM provides operating system and tool licenses
Pricing Hourly usage-based with reserved options Monthly usage-based and fixed contract
11 © 2012 IBM Corporation

12. Discovery Day: ottimizza il tuo ambiente SAP
For SAP Workloads two variants of the IBM SmartCloud
platform are available
IBM SmartCloud IBM SmartCloud for SAP
Enterprise for SAP Applications
SAP Single SAP Systems for Evaluation, SAP Landscapes with SAP Production and
Workloads Education, Demo Non-Production Systems
Automation Focus System Provisioning System Provisioning, Cloning, System Refresh
Transport Management…
Management level Self Service with advanced Fully managed by certified SAP Skills
premium support incl. ITIL-based Service Management
Availability 99,x % on the VM Level 99.x% on SAP Application Level
Provisioning Time Standard IDES approx. 1,5 hours e.g. Small Production System 1 Day incl. all
Service Management Steps, Audit and
Compliance relevant procedures
SAP & DBMS Provided by Customer, except DB2 SAP partly provided e.g. CRM Rapid Deployment
Software Solution; DB2
Pricing Hourly usage-based with reserved options Monthly usage-based, mixture of fixed and
variable with baseline
Product Portfolio Three Linux VM sizes, DB2, Five VM Sizes for AIX, Linux, Windows with
different SLAs; DB2, Oracle, MS SQL Server,
Selected SAP Business Suite 7.0 (e.g. ERP MaxDB
Ehp5, CRM), SolMan 7, SAP BI 7, IBM Express Selected SAP Business Suite 7.0 (e.g. ERP
Solutions (Wholesale Distribution) Ehp4/5, CRM), SolMan 7, SAP NW 7 (BI, EP, PI..)
12 © 2012 IBM Corporation

13. Discovery Day: ottimizza il tuo ambiente SAP
IBM SmartCloud for SAP Applications includes full service scope for
managing infrastructure and application
 SAP Enhancement Package Installation
 SAP Manual Transport Management
Optional SAP Operation and  SAP User Administration
Support Services  ….and many more..
 Monitoring of SAP servers, systems and instances
SAP BASIS Application:  Configuration Management for SAP System / Parameters
Configuration, Administration  SAP Support Package Stacks (<= 4 per System/Year)
and Support  SAP DB Refresh (4 <= per Landscape/Year)
 Client Copies/Transports
 Performance analysis and tuning activities to meet the SLAs
SAP Database Management
(PaaS)  Monitoring and Administration of the database
 DBMS patch management
 Performance analysis and tuning activities to meet the SLAs
Storage and Backup
Management  Virtual SAN-Storage (Tier1) Monitoring and Administration
Operating System and  Fast DB Backup- and restore Services
IaaS Server Management
 Virtual Server Services and Capacity Management
Data Center and DC Network  OS Monitoring, Security Measures and Patch Management
Management  Administration of HA solutions
 Dedicated customer VLANs isolated according to IBM
Security Standards
 IBM Cloud Data Center (Release 1: Single Site/Dual room)
13 © 2012 IBM Corporation

14. Discovery Day: ottimizza il tuo ambiente SAP
The SC4SAP solution is supported by service level agreements and
service level attainment reporting via the Web portal
SLA Overview
 99.5% Availability
Production Systems: Application, Database, VM, OS & Network available,
Users can use system
Non-Production systems: VM, OS, Network available Users can login.
 High Availability (99.8%) Optional Service Extension for production
systems
 Service Desk
Around-the-clock availability for SAP production and non-production
systems
 Service Call Response Times during Production
Severity 1: First response within 15 minutes
Severity 2: 100% of responses within 3 hours
Severity 3: 100% of responses within 2 business days
 Service Call Mean Time to Repair – 5 hours
Restore service, provide workaround, or resolve Severity 1  SLA Summary on the Web Portal
condition within a 5 hour mean time to repair
 Monthly Performance Report
 System Performance / Dialog Response Time
Less than or equal to one second
14 © 2012 IBM Corporation

15. Discovery Day: ottimizza il tuo ambiente SAP
Quick reference guide—average price dealing
Modularity and flexibility are the major design points of the SAP managed
service pricing model.
Minimum
Service Service scope Pricing
service term
SAP production landscape Full service Monthly recurring charge (MRC) per
(1 production + 1 or 2 development 1 year
SAP landscape per size (XS-XL)
or quality assessment systems)
Full service MRC, per 2200 / 4400 / 6600 /
Additional managed SAPS 1 year
10450 / 12100 SAPS
Full service As production
Additional SAP non-production MRC, per SAP System
system (1 SAP system) Entry service per size (XS-XL) 3 months
Development service 1 month
Add or remove SAPS (550) to or As the amended
MRC, per option 1 month
from an SAP system systems
MRC, per option
Additional storage Backup services 1 month
(32 GB, 128 GB)
SAP database (DB)
Customer on-boarding One-time charge (OTC) NA
migration
• SAP DB refresh
Optional SAP service OTC, price per action NA
• SAP system copy
15 © 2012 IBM Corporation

16. Discovery Day: ottimizza il tuo ambiente SAP
eTS (e-business Solutions Technical Sales Support)
- At IMT level there is a front line team (eTS Team) of solution technical
consultants (cross brand, cross industry).
- It is formed by IT Architects who design and support IBM solutions based on
ISVs solutions (SAP)
- In addition, eTS can rely on a second level support , delivered by Europen
central teams hosted , in the ISICC (Walldorf) for SAP, in PSSC (Montpellier)
and in EBSC (La Gaude) , which are part of EMEA Advanced Technical Support
(ATS)
- On top of that eTS is fully wired with the WW Competence Center for SAP
(Toronto)
- The team is part of the Technical Sales Support organization, and can therefore
draw skills from any part of it
- Contattare Fabio Businaro per - Disegno architetturale della soluzione
- Supporto per il sizing
- SAP Insight
- Supporto per analisi di prestazioni
16 © 2012 IBM Corporation