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Cultural Competence Profile - My Strengths and Weaknesses The course content has covered issues of racial, ethnic, cultural, religious, and sexual orientation identity; everyday microaggressions encountered by populations; stereotyped threat experienced by groups; and cultural competence. You have been presented with eleven self-assessment opportunities. Identify the scale or assessment that demonstrated your strongest skill abilities, and identify the scale or assessment that demonstrated the area where your skills need improvement. Identify two actions you will take to use your assessed skills to be an ally for oppressed groups or advocate for cultural competence. Identify two actions you will take to improve your areas of cultural competence weakness. Response Guidelines Respond to the posts of at least two learners. Consider the similarities and differences in how you will apply the concepts. .

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Reflect on your own journey of cultural competency, including the concepts and experiences addressed in this course. Address the following four objectives and express your personal level of achievement of each objective: Explore your own cultural identity and heritage and confront biases and stereotypes. Develop an awareness and understanding of the complexities of the modern healthcare delivery system - its philosophy and problems, biases, and stereotypes. Develop a keen awareness of the socialization process that brings the provider into this complex system. Develop the ability to â€œhearâ€ things that transcend language, and to foster an understanding of the patient and his or her cultural heritage, and the resilience found within the culture that supports family and community structures. Identify areas in which you see the need for further development and improvement. Create a professional development plan to address these areas. Include web-based and/or community resources and opportunities for service that can assist you in working toward achievement of the above objectives. Using a simple table with two columns label your columns Personal Cultural Need in Column 1 and Achieving the Need in Column 2. .

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Topic 5: Cultural Values Worksheet Understanding and examining values specific to various cultures or sub-groups can enhance the delivery of behavioral health services. Students must learn about the values of different groups to improve their ability to provide quality services to diverse populations in their role as paraprofessionals. Directions: In the table below, identify three specific cultural values attributed to each of the cultural groups listed. In the far right column, explain how knowledge of these values may influence how behavioral health services could be best provided to individuals in each cultural group. Use a minimum of two scholarly resources, which may include your textbook, to support your explanation. Cultural Group Cultural Values How can knowledge of these values influence provision of behavioral health services to individuals in each cultural group? (Each response should be 50 to 100 words.) African Americans 1. 2. 3. Arab Americans 1. 2. 3. Asian Americans 1. 2. 3. Latino Americans 1. 2. 3. References: © 2016. Grand Canyon University. All Rights Reserved. Topic 7: Socioeconomic Status Worksheet Directions: Respond to each of the following prompts below. Use a minimum of two scholarly resources, which may include your textbook, to support your responses. 1. In your own words, define the meaning of socioeconomic status (SES) in the United States. Respond in 50 to 100 words. 2. In your own words, define cultural norms and discuss how norms may differ between SES groups in the United States. Respond in 50 to 100 words. 3. In 100 to 200 words, describe the responsibilities of paraprofessionals in the behavioral health field with regard to how they relate to, or interact with, clients from different SES groups. References: © 2016. Grand Canyon University. All Rights Reserved. ...

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View the video here: https://www.youtube.com/watch?v=gCMCNReYnYs Earn counseling CEUs here: https://www.allceus.com/member/cart/index/product/id/684/c/ Assumption 1: Counselors will not be able to sustain culturally responsive treatment without the organization's commitment to it. Assumption 2: An understanding of race, ethnicity, and culture (including one's own) is necessary to appreciate the diversity of human dynamics and to treat all clients effectively Assumption 3: Incorporating cultural competence into treatment improves therapeutic decision-making and offers alternate ways to define and plan a treatment program that is firmly directed toward progress and recovery Assumption 4: Consideration of culture is important at all levels of operation—individual, programmatic, and organizational Assumption 5: Culturally congruent interventions cannot be successfully applied when generated outside a community or without community participation. Assumption 6: Public advocacy of culturally responsive practices can increase trust among the community, agency, and staff.

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Unit 1: Module 1 - M1 Assignment 3 Assignment 3: Views on Diversity Pablo believes that diversity is the most important issue in our culture, and that it is greatly underemphasized. On the other hand, Ralph rarely thinks of diversity, except when it is mentioned in the workplace. Monica is sensitized to multicultural issues because her parents are immigrants who still struggle with discrimination after being here for 20 years. To obtain a cross-section of what people think about diversity, conduct five-minute interviews with three individuals you don't know well, and assess their views on diversity. You have been provided an Informed Consent document for the respondents to sign along with verbally consenting to participate in this assignment. This is to enable that the respondents demonstrate a clear understanding of the meaning and purpose of this assignment. While you are expected to use the informed consent form in keeping with ethical practices for data collection, you do not need to submit it to the instructor as part of the assignment. Ask the respondents the following questions and record their answers: When you hear the word diversity mentioned in the workplace, in the media, or in casual conversation, what meaning do you assign this term? Does a particular race, ethnic group, or other minority group come to mind when you think of diversity? Does one of these groups pertain to you? Do you think the majority of people in our culture: Respect cultural differences among groups of people. Show indifference to cultural differences. Lack respect for cultural differences. Explain each choice. If you were to make a suggestion about how our culture should handle diversity over the next decade, what would it be? Compile your responses and write a brief reflection paper (two pages) on your findings. Specifically address the following issues: What did you discover was the general attitude toward diversity in our culture? Is diversity more associated with one race, ethnic, or other minority group than with others? If so, explain why this might be the case. Compare and contrast the respondent's views with your own. How would you answer the same questions? Submit your response to the M1: Assignment 3 Dropbox by Wednesday, July 22, 2015 . Your response should be at least two pages long. All written assignments and responses should follow APA rules for attributing sources. Assignment 3 Grading Criteria Maximum Points Interviewed a cross-section of people and acquired the desired responses. 15 Summarized the respondent's attitude toward diversity in modern culture using appropriate terms and concepts. 25 Commented on whether the respondent believed diversity was associated with one particular race or ethnic group more so than others. 25 Provided contrasting views between the respondent's and your own views on the discussed subjects along with an explanation. 25 Wrote in a clear, concise, and organized manner; demonstrated ethical sch.

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discussion in cultural awareness in social work practice In order to become a practitioner who addresses the diverse needs of your clients in a sensitive and respectful manner, you must be dedicated to continued education around the needs and experiences of different groups, religions, ethnicities, and other populations. The first step is to identify any personal biases and perceptions you might have about other cultures. From a broader perspective, how might an individual’s culture, race, ethnicity, disability, or sexual orientation affect how society perceives and treats them? Which potential social structures may perpetuate the oppression and marginalization of certain groups? The most important attribute you can bring to this topic is an open mind and a willingness to learn about others unlike yourself and ask how they want to be treated by you as a social worker. In this Discussion, you consider these topics in relation to a case study depicting issues in cultural competence. To prepare: Review this week’s Learning Resources, including the videos, and then reflect on the following: What is your definition of cultural competency? What skills do you think are necessary for attaining cultural competence as a social worker working with that population? What is the difference between having knowledge about a cultural group and engaging with an individual from the stance of cultural humility? Then, search the Walden Library for peer-reviewed article(s) that support the skills you selected. By Day 3 Post: Provide your definition of cultural competence. Explain the skills you think are necessary for developing cultural competence as a social worker when working with Eboni. Reference at least one peer-reviewed article that supports the skills you selected and include an APA citation and reference for that article. ...

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Cyber War versus Cyber Realities Cyber War versus Cyber Realities Cyber Conflict in the International System Brandon Valeriano and Ryan C. Maness Oxford University Press is a department of the University of Oxford. It furthers the University’s objective of excellence in research, scholarship, and education by publishing worldwide. Oxford New York Auck land Cape Town Dar es Salaam Hong Kong Karachi Kuala Lumpur Madrid Melbourne Mexico City Nairobi New Delhi Shanghai Taipei Toronto With offices in A rgentina Austria Brazil Chile Czech Republic France Greece Guatemala Hungar y Italy Japan Poland Portugal Singapore South Korea Switzerland Thailand Turkey Ukraine Vietnam Oxford is a registered trademark of Oxford University Press in the UK and certain other countries. Published in the United States of A merica by Oxford University Press 198 Madison Avenue, New York, N Y 10016 © Oxford University Press 2015 A ll rights reser ved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior permission in writing of Oxford University Press, or as expressly permitted by law, by license, or under terms agreed with the appropriate reproduction rights organization. Inquiries concerning reproduction outside the scope of the above should be sent to the R ights Department, Oxford University Press, at the address above. You must not circulate this work in any other form and you must impose this same condition on any acquirer. Librar y of Congress Cataloging-in-Publication Data Valeriano, Brandon. Cyber war versus cyber realities : cyber conflict in the international system / Brandon Valeriano, Ryan C. Maness. pages cm ISBN 978–0–19–020479–2 (hardback) 1. Cyberspace operations (Militar y science) 2. Cyberterrorism. 3. Technolog y and international relations. 4. Internet and international relatins. I. Maness, Ryan C. II. Title. U163.V36 2015 355.4—dc23 2014039240 9 8 7 6 5 4 3 2 1 Printed in the United States of A merica on acid-free paper Dedicated to John Vasquez and J. David Singer CO N T E N T S Preface ix Acknowledgments xiii 1. The Contours of the Cyber Conflict World 1 2. Cyber Power, Cyber Weapons, and Cyber Operations 20 3. Theories of Cyber Conflict: Restraint, Regionalism, Espionage, and Cyber Terrorism in the Digital Era 45 4. The Dynamics of Cyber Conflict Between R ival Antagonists 78 5. The Impact of Cyber Actions: Cyber Events and the Conflict-Cooperation Nexus 109 6. Stuxnet, Shamoon, and Bronze Soldier: The Impact and Responses to Cyber Operations 137 7. Cyber Conflict and Non-State Actors: Weapons of Fear 164 8. Cyber Rules: Encouraging a System of Justice and Proportionality in Cyber Operations 188 9. Conclusion 209 Appendix: Research Methods 229 Notes 233 References 249 Index 259 P R E FA C E PROJEC T B EGINNINGS We started working in the cyber security field in 2010 w.

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CW 1 Car Industry and AI by Victoria Stephenson Submission date: 03-Jan-2020 12:53PM (UTC+0000) Submission ID: 1239134764 File name: 14900_Victoria_Stephenson_CW_1_Car_Industry_and_AI_278016_1651532176.docx (39.1K) Word count: 2448 Character count: 13114 Overall structure looks clear, but what is the main focus of paragraph 5? Non-academic source Referencing error Good point / s Pt 1. Search method issue 1 This is not the title of the article - it is 'Driving Tests Coming for Autonomous Cars'. Make sure your referencing is accurate. Pt 1. Search method issue This article does not come up on a Google Scholar search. G oo d so ur ce s el ec tio n R ef er en ci ng e rr or P t 2 . C le ar s ou rc e ev al ua tio n G oo d po in t / s P t 2 . G oo d, c le ar in di ca tio n of h ow s ou rc e w ill b e us ed . 2 P t 2 . G oo d, c le ar s up po rt pr ov id ed G oo d so ur ce s el ec tio n P t 2 . C le ar s ou rc e ev al ua tio n P t 2 . G oo d, c le ar in di ca tio n of h ow s ou rc e w ill b e us ed . P t 2 . G oo d, c le ar po in t P t 2 . G oo d, c le ar s up po rt pr ov id ed Good point / s QM QM FINAL GRADE 60/100 CW 1 Car Industry and AI GRADEMARK REPORT GENERAL COMMENTS Instructor Source Selection: 6 (One merit criteria met; two of the sources are less academic) Source Evaluation and Use of Sources: 7 (Both Merit criteria met) Processing Text: 6.5 (mid-mark) One Distinction criteria met - main points are all clear, support is repetitive / less clear in places - make sure you give specific examples / data). Research and Understanding: 4.5 - mid-mark awarded. Search methods are unclear / could not be followed. Conclusions are good and clearly indicate reading has been undertaken and understood. 24 / 40 PAGE 1 Text Comment. Overall structure looks clear, but what is the main focus of paragraph 5? PAGE 2 Non-academic source Remember that your sources must be reliable/trustworthy. This means they should be books, academic journal articles, or reports from governments or international organisations. Do not use general websites as primary sources. Referencing error QM QM QM QM QM QM QM Check the guidelines on the cover page of this submission template to make sure you have formatted the reference accurately. Good point / s Pt 1. Search method issue You have not explained where you found your source or have used a non-academic search engine. This is not good practice for academic study; please use either Google Scholar, StarPlus or the reference lists of other related academic papers. Comment 1 Google Scholar would be a better starting point, or you could follow up on research cited in the website article to make sure that the research is academic and non-biased. PAGE 3 Text Comment. This is not the title of the article - it is 'Driving Tests Coming for Autonomous Cars'. Make .

CW 1 Car Industry and AIby Victoria StephensonSubmission.docx

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CWTS CWFT Module 7 Chapter 2 Eco-maps 1 ECO-MAPS The eco-map helps to identify family resources at-a-glance. Areas of strength and concern are presented to assist in creating a picture of the family’s world. Information is gathered in circles. Eco-maps are a snapshot in time. Periodically update changes in connections to resources—especially natural familial and community resources to maximize usefulness of the tool. The list below helps spur questions and generate deeper discussion about resources and strengths during the initial visit. Extended Family Medical/Health Care Who is in the area that can be a support for you ALL family members: physical illness or disease What kind of relationship Effects of chemical use What kind of insurance Income Effects of chemical use Financial status Access to medical care Sources of income Psychological illness, disease Budgeting Social Services/Resources Friends County or Tribal/Financial Services/Child Welfare Close – Supportive – Conflictive Names of workers Where located Neighborhood centers What kind of contact - frequency Agencies / counseling involved with in the past Positive or negative experiences Recreation What do you do for fun Work/School What do you do for relaxation Employment—past/present What would you like to do What work are you interested in pursuing Interests and / or hobbies What type of skills, vocation What have you done in the past Degree or school until what grade Positive or negative experiences Spiritually/Religion Spirituality and/or religious affiliation growing up Neighborhood What kind of experiences did you have How long at present home With what activities were you involved What is your neighborhood like Current spiritual beliefs and religious affiliations Do you feel safe in your home and neighborhood Where did you grow up, and what was it like When showing connections with the ecomap, indicate the nature of the connections with a descriptive word or by drawing different kinds of lines: Strong connections: ---------- Tenuous connections: ._._._._ Stressful connections: ////// Draw arrows along the connection lines to signify the flow of energy and resources. Identify significant people and fill in empty circles as needed. See the example Kelly Family below. CWTS CWFT Module 7 Chapter 2 Eco-maps 2 CHURCH/SPIRITUALITY RECREATION WORK/SCHOOL FRIENDS Extended Family/ Significant Others NEIGHBORHOOD INCOME SOCIAL SERVICES/ RESOURCES NAME: ________________________ MEDICAL/ HEALTH CARE STRENGTHS: CONCERNS: CWTS CWFT Module 7 Chapter 2 Eco-maps 3 KELLY FAMILY Example HEALTH CARE EXTENDED FAMILY Absent father WILLIAM 13 VERONA 9 GLORIA 14 SCHOOL HOUSING: Homeless DANGEROUS NEIGHBORHOOD CHILD WELFARE (foster homes) MFIP BENEFITS JOB TRAINING Vocational Rehabilitation Prog.

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Cw2 Marking Rubric Managerial Finance 0 Fail 2 (1-29) Fail 30-39 Fail 40-49 3rd 50-59 2:2 60-69 2:1 70+ 1st Grade Descriptors (Right) Learning Pillars, Criterion Description and Expectations (Below) Module Learning Outcome and Industry Competencies Weighting No attempt, No submission, Absent Unsatisfactory, Poor, Week Incomplete, Inadequate, Limited Basic, Satisfactory, Sufficient Appropriate, Fair, Reasonable, Commendable, Competent, Judicious Highly Commendable, Outstanding, Exceptional 1 Professional Skills - Executive Summary - Degree to which the executive summary explains the key themes and outcomes of the report in a one page summary 1A,1C 5% As per grade descriptor Poor attempt at identifying and including key themes and/or outcomes. Is unlikely to be limited to one page only The summary is limited in approach and therefore incomplete. Possibly over one page in length. Covers most of the key themes and outcomes, basic use of information and sources, likely over one page in length. A one page summary, which provides a fair and appropriate executive summary to the report. A commendable, one page summary. Efficient structure which conveys and logically explains key themes and outcomes. A strong one page summary. Which is proficient in explaining key themes and outcomes. Very good structure to the summary. 2 Knowledge and Understanding: - Introduction completeness and clarity of introduction to the organisation, background, context and rationale for the report being prepared LO5,4A,4B,5A 10% As per grade descriptor Unsatisfactory introduction to the organisation and background to report. Poor rational is presented. The scope of the report is very broad. Incomplete introduction and/or background, inadequate rationale for the report presented. Scope not adequately defined Acceptable intro and/or background. Somewhat basic rationale for the research presented. Satisfactory definition of report scope. Appropriate introduction and/or background. Fair rationale for the report presented. Scope reasonably well defined. Commendable introduction and background presented. Competent rationale presented. Scope well defined. A strong and well articulated introduction, the background is proficiently presented with excellent explanation of rationale to the report. Scope very well defined. 3 Cognitive (thinking) Skills: Literature review: Information is gathered from multiple, research- based sources. The appropriate content in consideration is covered in depth without being redundant. Sources are cited when specific statements are made. Significance to the course is unquestionable LO2,4A,1C,3C,3D 10% As per grade descriptor The literature review is unsatisfactory in that the research content is irrelevant and/or incomplete with poor analysis and conclusions. The literature review is inadequate in that the research content is limited and/or incomplete with the same for it's analysis and conclusions. The review is a.

Cw2 Marking Rubric Managerial Finance0Fail2(1-29) Fail.docx

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CVPSales price per unit$75.00*Variable Cost per unit$67.00*Fixed Cost$100,000.00*Targeted Net Income$0.00*(assume 0 if you want to calculate breakeven)Calculated Volume12,500calculated* inputted by user Social Networking Channels Thomas Lamonte Esters Independence University 29 September 2018 SOCIAL NETWORKING CHANNELS 1 I dislike social networking sites because of the dangerous hazards connected to it. The ProCon article vividly describes the numerous benefits that are attached to the social networking sites such as connecting people, enhancing advertising and marketing, promoting research and education, assisting to spread information faster as compared to other media, connecting employers and employees and assisting the government to identify and prosecute criminals. These are just a few examples that the article illustrates to support the necessity of the social networking sites in the society today. According to the article, the social networking channels have significantly transformed different sectors such as businesses for the better since they can sell their products and services globally (Procon.org, 2018). However, the detrimental effects connected with the social networking channels are also numerous and most of them may lead to permanent damage to our lives. It is very clear that the education is the backbone of our lives and also the key to success. Currently, about 69% of the American population use social media channels which is a drastic increase in the usage from 2008 where about 26% of the Americans were connected to the social media (Procon.org, 2018). Most of the social networking sites users are the youths who are in their lower grade level, colleges or even universities. The research shows that using social media when handling assignments decreases the quality of work and makes the students drop in their performance. Education is a core value to a successful life and allowing social media to intrude in the academics will be detrimental since it will lead to the production of incompetent individuals who may end up causing problems in the society (Rowell, 2015). Moreover, the social media channels expose individuals’ to privacy problems and intrusion by any interested parties. In fact, nothing which is shared in the social media channels is private. According to the survey conducted, 81% of the people surveyed believed that social media is insecure. The government through the NSA (National Security Agencies) intrudes to people’s data and communication in social media meaning that their private information ends up in the hands of the government. Many people do not know about social media privacy settings and this means that they leave their social media accounts prone to invasion (Procon.org, 2018). Viruses such as Steck. Evl can also be propagated via the social media to cause harm to the users. Most of these viruses are spies and send users priv.

CVPSales price per unit$75.00Variable Cost per unit$67.00Fixed C.docx

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CYB/207 v2 Wk 4 – Assignment Template CYB/205 v2 Page 2 of 2 NIST Risk Management Framework Step What is the key NIST Special Publication that guides this step? What are the typically deliverables for this step?? Who typically works on the deliverables for this step?? Step 1 Categorize <(list NIST special pub) (Describe the deliverable) (List Author) Step 2 Select Step 3 Implement Step 4 Assess Step 5 Authorize Step 6 Monitor Copyright 2020 by University of Phoenix. All rights reserved. Copyright 2020 by University of Phoenix. All rights reserved. A Selection From HAMMURABI'S CODE OF LAWS (circa 1780 B.C.) Translated by L. W. King CODE OF LAWS 2. If any one bring an accusation against a man, and the accused go to the river and leap into the river, if he sink in the river his accuser shall take possession of his house. But if the river prove that the accused is not guilty, and he escape unhurt, then he who had brought the accusation shall be put to death, while he who leaped into the river shall take possession of the house that had belonged to his accuser. 3. If any one bring an accusation of any crime before the elders, and does not prove what he has charged, he shall, if it be a capital offense charged, be put to death. 6. If any one steal the property of a temple or of the court, he shall be put to death, and also the one who receives the stolen thing from him shall be put to death. 14. If any one steal the minor son of another, he shall be put to death. 15. If any one take a male or female slave of the court, or a male or female slave of a freed man, outside the city gates, he shall be put to death. 17. If any one find runaway male or female slaves in the open country and bring them to their masters, the master of the slaves shall pay him two shekels of silver. 21. If any one break a hole into a house (break in to steal), he shall be put to death before that hole and be buried. 22. If any one is committing a robbery and is caught, then he shall be put to death. 25. If fire break out in a house, and some one who comes to put it out cast his eye upon the property of the owner of the house, and take the property of the master of the house, he shall be thrown into that self-same fire. 59. If any man, without the knowledge of the owner of a garden, fell a tree in a garden he shall pay half a mina in money. 108. If a tavern-keeper (feminine) does not accept corn according to gross weight in payment of drink, but takes money, and the price of the drink is less than that of the corn, she shall be convicted and thrown into the water. 112. If any one be on a journey and entrust silver, gold, precious stones, or any movable property to another, and wish to recover it from him; if the latter do not bring all of the property to the appointed place, but appropriate it to his own use, then shall this man, who did not bring the property to hand it over, be convicted, and he shall pay fivefold for all that had been entrusted to him. .

CYB207 v2Wk 4 – Assignment TemplateCYB205 v2Page 2 of 2.docx

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Customer Service Test (Chapter 6 - 10) Name: Multiple Choice Questions (3 points each – please highlight your response) 1) ____ The Regional Sales Manager of a medical device company is an assertive person who proactively engages in confrontational dialogue during sales meetings of his company. Being a forceful businessman, he prefers firm handshakes in his interactions and is inclined to project a confident, arrogant demeanor. He is most likely to prefer what personality style: a. Inquisitive b. Rational c. Expressive d. Decisive 2) ____ An individual who favors solitary leisure activities over people-oriented activities is most likely to adopt what personality style: a. Decisive b. Expressive c. Inquisitive d. Rational 3) ____ People who adopt the inquisitive style differ from people who adopt the expressive style in that the former tends to be more like which of the following: a. Volunteers feelings freely b. Be very punctual and time conscious c. Enjoys engaging individuals in person d. Prefers informality and closeness in interactions 4) ____ A customer approaches a salesperson to discuss details of a product he is interested in. Given her preference for the expressive style, which of the following would the customer likely be interested in: a. The bottom line of using the product b. Instructions that discuss the use of the product c. Questions related to rebates and other technical information d. The color and sizes that the product is available in 5) ____ A good way to establish good relationships with an internal customer is to: a. Tell your co-worker about all your work and family challenges b. Wear strong fragrances to make sure you get noticed c. Stay connected by stopping by their work area periodically d. Forward your calls to him/her when you are away from your desk 6) ____ One strategy for dealing with talkative customers is to: a. Ignore all the other customers while listening to them b. Roll your eyes and look away c. Direct them to your co-workers d. Used closed-end questions to guide the conversation 7) ____ Which of the following is the last step of the problem solving model: a. Evaluate the alternatives b. Identify the alternatives c. Monitor the results d. Make a decision 8) ____ The Customer Experience Representative is confronted by an upset customers and uses a problem solving model to address the issue. She first identified the problem. The next step she should take is: a. Monitor the results b. Identify the alternatives c. Make a decision d. Evaluate the alternatives 9) ____ The last step of the service recover process is: a. Show compassion b. Conduct a follow up c. Take further action d. Apologize another time 10) ____ Which of the following statements is an example of an individualistic culture: a. A country that provides all of it citizens with complete healthcare b. A native tribe whose members pursue personal goals over the tribe’s c. An ethnic group that runs all its decis.

Customer Service Test (Chapter 6 - 10)Name Multiple Choice.docx

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Customer service is something that we have all heard of and have some degree of familiarity with. However, customer service issues are a frequent complaint amongst customers. Using the Internet or another resource identify an organization with a reputation in customer service excellence. Then find another that has had a long history of customer service issues and complaints. How do organizations promote customer service excellence? What are the effects of poor customer service? How does quality tie into customer service? How can organizations improve their customer service models? .

Customer service is something that we have all heard of and have som.docx

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Customer requests are: Proposed Cloud Architecture (5 pages needed from step 1 to step 5) Final Report Evaluating AWS and Azure Providers (5 pages (step1 to5) + 2 pages from step 6 to 7 = the final report would be 7 pages), also you will find the template for the final report is on the last pages Below are the instructions Since you have become familiar with the foundations of cloud computing technologies, along with their risks and the legal and compliance issues, you will now explore cloud offerings of popular cloud providers and evaluate them to recommend one that would be the best fit for BallotOnline. In this project, you will first learn about networking in the cloud and auxiliary cloud services provided by cloud vendors. Next, you will explore cloud computing trends, best practices, and issues involved in migrating IT deployments to the cloud, as well as typical architectures of cloud deployments. Then, you will apply your findings to propose a general architecture for BallotOnline’s cloud deployment to best address the company’s business requirements. Once you have selected a deployment architecture, you will research two leading cloud vendors: Amazon Web Services (AWS) and Microsoft Azure. Exploring and comparing the tools available for application migration will enable you to recommend a vendor to the executives in your final report. The final deliverable is a written report to BallotOnline management, describing the results of your research and recommending the cloud deployment architecture and the vendor for its deployment, with justification. Your final report should demonstrate that you understand the IT needs of the organization as you evaluate and select cloud providers. The report should include your insights on the appropriate direction to take to handle the company’s IT business needs. You will also be assessed on the ability to integrate relevant risk, policy, and compliance consideration into the recommendations, as well as the clarity of your writing and a demonstration of logical, step-by-step decision making to formulate and justify your ideas. Check the Project 3 FAQ thread in the discussion area for any last-minute updates or clarifications about the project. Step 1: Research Networking and Auxiliary Services in the Cloud The executives at BallotOnline have been impressed with your research on cloud computing thus far. While there are a variety of cloud providers , BallotOnline is considering using Amazon Web Services (AWS) and Microsoft Azure, two of the top providers in the market. BallotOnline's executives want you to help determine which would be the best provider for the organization. You will start with learning about internet networking basics and cloud networking . You will also research many cloud services that cloud providers make available to their customers to help them take full advantage of cloud service and deployment models. Step 2: Research Cloud Trends, Best Practices, and Mig.

Customer requests areProposed Cloud Architecture (5 pages n.docx

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Customer Relationship Management Presented By: Shan Gu Cristobal Vaca Amber Vargas Jasmine Villasenor- Team Leader Xiaoqi Zhou 1 IST 309 Professor He Group 10 3/18/20 23-25 minute presentation Overview Introduction to Customer Relationship Management (CRM) Objectives of CRM Different forms of CRM Examples of businesses that use CRM The problem, context, & architecture of CRM The state of art & current best practices of CRM Advantages and Disadvantages of CRM Recommendations 2 Introduction to CRM Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers It’s seen as both an organizational strategy & information technology Takes form in various systems and applications Builds sustainable long-term customer relationships that create value for both the company and it’s customers Contributes to customer retention & expansion of their relationships with advantageous existing customers Obtains new customers 3 It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth. CRM helps companies acquire new customers and retain and expand their relationships with profitable existing customers. Retaining customers is particularly important because repeat customers are the largest generator of revenue for an enterprise. Also, organizations have long understood that winning back a customer who has switched to a competitor is vastly more expensive than keeping that customer satisfied in the first place. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. Objectives Who is CRM for? Large businesses Small businesses Customers of both types of businesses listed above 4 Key Features: stay connected to customers streamline processes provide visibility & easy access to data improve efficiency & profitability How does CRM benefit businesses? Provides a clear overview of your customers Can be used as both a sales and marketing tool Contributes information from HR → Customer service → Supply-chain management A CRM system gives eve#ryone — from sales, customer service, business development, recruiting, marketing, or any other line of business — a better way to manage the external interactions and relationships that drive success. A CRM tool lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location — and make information about every customer interaction available to anyone at your company who might need it. Some of the biggest gains in productivity can come from moving beyond CRM as a sales and marketing tool, and embedding it in your business – from HR to customer services and supply-chain management. E.

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