This document outlines a presentation by Manoj Jain, Director of Technology Development at MakeMyTrip, discussing the company's adoption of agile methodologies since April 2014. It provides an overview of MakeMyTrip's background as India's leading online travel agency, emphasizes the importance of management support and gradual implementation, and highlights the ongoing educational efforts for team members. Key strategies for agile implementation include training sessions, continuous feedback, and a focus on collaboration and communication.

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2. Agile Implementation @ MakeMyTrip
Manoj Jain
Director – Technology Development
Discuss Agile Conference
Jun 13-14, 2015 | Delhi
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About Myself
16 years
experience
consisting of QA,
Sustaining Engi.,
Development, QA
Automation, Perf.
Engi., SEO etc.
Presentations:
QAI, STeP-IN,
IdeaBytes,
Unicom, HydSpin,
AgileHyd &
Secretary of ITB
Hyderabad
Chapter
Working with:
MakeMyTrip.com
Worked with:
CA Technologies,
Nucleus Software,
Newgen Software
& NIIT
Interests:
Cycling, Book
Reading,
Travelling &
Foodie
Education:
MCA, Executive
MBA (IIM-L)
Certifications:
CSM, CSPO, ITIL,
Pragmatic
Marketing &
Adjunct Faculty

4. Agenda
 About MakeMyTrip
 Our Journey
 Education / Awareness / Tools
 Road Ahead
 Questions?
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5. MakeMyTrip Overview & Business Context
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6. MakeMyTrip – Quick Overview
 India’s leading Online Travel Agency (OTA)
 Started in 2000, India business launched in 2005
 Most Visited Online Travel Website in India
 Highest hotel bookings of any domestic Indian OTA
 1 in 8 of all domestic air passengers booked through MakeMyTrip
 High Rates of Direct & Repeat Traffic
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Unique Visits
Visits
Page Views
Site volume

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Understanding context

9. Our Journey
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10. Things to mind!
 Understand business context and be convinced if agile will really help
 Not just process change but mind/behavior change
 Having a champion at management level will be of great help
 Identify and understand supporters, neutrals & non-supporters
 Avoid big-bang and take baby steps
 Be sensitive about learning curve of audience
 In case of resistance; go beyond what you see and what you listen
 Tolerance for failures; focus on winning war than all battles
 Keep everyone updated of progress being made including management
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11. Our approach
 Commenced in April 2014
 Got support from management
 Infrastructure availability viz. Dlist, Collaboration Site, Tools & Training
 Imparting training to key members for basic hygiene
 Started with DSM and gradually conducting sprint retrospectives
 Unit wise implementation and avoided big-bang implementation
 Started with units who are supporters of agile
 Keep sharing collaterals on regular basis
 Planned for CSM & CSPO training & certification
 Had regular 1-o-1 with key stakeholders to seek feedback
 Educated teams and avoided PUSH mode
 Strengthen QA automation
 Enabling CI/CD
 Journey is still on…
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12. Education / Awareness / Tools
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13. Scrum Cheat Sheet
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14. Scrum Wall Poster
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15. Others – SharePoint Site, DLIST & Regular Meetings
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Team-Tech-ScrumMasters

16. Task Board
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17. Certified Scrum Master Training & Certification
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18. Certified Scrum Product Owner Training (Dec 2014)
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19. Road Ahead
 Story point estimation
 Improved burn down charts
 Support functions adopting Kanban
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20. manoj.jain@makemytrip.com
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Questions?

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