This document discusses communication skills and their importance. It notes that communication is used to get information, motivate others, praise others, give advice, sell, apologize, make arrangements, greet others, encourage others, thank others, consult others, and explain things. Additionally, it states that 70% of workplace mistakes are due to poor communication. Good communication inspires confidence, builds respect, helps make friends, develops personality, and reveals abilities to others. The document also outlines the communication process and common filters that can interfere with effective communication, such as premature evaluation, prejudice, assumptions, and poor listening skills. It concludes by stating the three types of communication skills: verbal, vocal, and visual.

1. COMMUNICATION SKILLS
PROF. RAM GAIKWAD

2. COMMUNICATION SKILLS

3. We communicate to……
• Get information
• Motivate
• Cheat
• Praise
• Give advice
• Sell
• Apologies
• Make
arrangement
• Greet
• Abuse
• Encourage
• Thank
• Consult
• Explain

4. COMMUNICATION SKILLS
Studies tell 70% of mistakes
in the workplace are a direct
result of poor communication

5. WHY COOMUNICATION
IMPORTANT
• INSPIRES confidence
• BUILDS respect in business and social
life
• HELPS make friends
• DEVELOPS distinct personality
• REVEALS your ability to others

6. LAYMAN’S VIEW
A B
Stimulus
Response

7. COMMUNICATION PROCESS
SENDER
ENCODING
MEDIUM CHANNEL RECEIVER
DECODING
FEEDBACK

8. USE O FILTERS
A B

9. COMMON COOMUNICATION
FILTERS
• Premature
evaluation
• Prejudice
• Inattention
• Stereotypes
• Assumption
• Generalization
• Poor listening
skills
• Fixed ideas
• Preconception
• Distorting
information

10. COMMUNICATION SKILLS
• VERBAL
The message that we deliver
• VOCAL
The voice that we convey
• VISUAL
Our body language